Title: Hotel Hacienda Del Caribe Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1185203&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda Del Caribe Guests can unwind by the pool or relax on the sunny terrace, while enjoying easy access to explore the vibrant streets of Playa del Carmen from this prime location. ## Photo gallery for Hotel Hacienda Del Caribe ![Superior King | Terrace/patio - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/69267568.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/7bd1d722.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/d5445368.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/439ac940.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/4e4dd6c8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Hacienda Del Caribe offers a peaceful retreat in Playa del Carmen with a poolside bar, garden, and sunny terrace. Borrow bikes to explore nearby Quinta Avenida. Known for helpful staff and prime location, it puts visitors right where they want to be. ## Reviews 8.0 Very good ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Air-conditioning - Bar - Room service £36 includes taxes & fees 29 Jan - 30 Jan ## Room options ### Check availability for these dates Tonight [Jan 6 - Jan 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Superior King ![Superior King | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/69267568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King 8.2 Very good 20 reviews ### Highlights Balcony Air conditioning Plasma TV Blackout curtains Ceiling fan Down duvet Hairdryer Private bathroom - 54 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Room Standard with Garden View ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/5a480b0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 279 sq ft - Sleeps 4 ### View all photos for Double Queen ![Double Queen | Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/a00b107f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Queen 7.8 Good 8 reviews ### Highlights Air conditioning Plasma TV Blackout curtains Ceiling fan Down duvet Hairdryer Private bathroom Coffee/tea maker - Sleeps 4 - 2 Queen Beds ### View all photos for Room selected at Check-in ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/f2125a5e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room selected at Check-in 10.0 Exceptional 1 review ### Highlights Air conditioning Plasma TV Blackout curtains Ceiling fan Down duvet Hairdryer Private bathroom Coffee/tea maker - Sleeps 4 - 1 Queen Bed OR 2 Queen Beds ### View all photos for Double Room Superior ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/5ea75fc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Superior - 322 sq ft - Sleeps 4 ### View all photos for Quadruple Suite Junior ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/e30fcaa0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Suite Junior - 462 sq ft - Sleeps 4 ### View all photos for Room Superior ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/47731e7a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 269 sq ft - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Hacienda-Del-Caribe.h1185203.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Hacienda-Del-Caribe.h1185203.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62361%2C-87.07509&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GlyLBjSiFqv4r7yW3mGC2sYncUU=) Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida \- 1 min walk \- 0.1 miles - Playa del Carmen Main Beach \- 2 min walk \- 0.1 miles - Playa del Carmen Maritime Terminal \- 5 min walk \- 0.3 miles - Playacar Beach \- 5 min walk \- 0.3 miles - Central Square \- 8 min walk \- 0.5 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive #### Restaurants - ‪McDonald's - ‬2 min walk - ‪Karen's - ‬1 min walk - ‪Las Hijas De La Tostada - ‬1 min walk - ‪Ah Cacao Chocolate Café - ‬1 min walk - ‪Carboncitos - ‬2 min walk ## About this property ### Hotel Hacienda Del Caribe Hotel near Quinta Avenida Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Hacienda Del Caribe provides a terrace, a garden and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a restaurant. Other perks include: - An outdoor pool - Airport pick-up service (surcharge), express check-out and concierge services - Smoke-free property, a front desk safe and luggage storage - Tour/ticket information and a 24-hour front desk - Guest reviews speak highly of the helpful staff and location Room features All guest rooms at Hotel Hacienda Del Caribe include thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as safes. Extra amenities include: - Bathrooms with showers and free toiletries - Plasma TVs with cable channels - Coffee/tea makers, ceiling fans and daily housekeeping ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368727/0c2668fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coco Live Suites Zazil-ha - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 8.4 Very good 53 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=96368727&PinnedHotelID=96368727&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/112000000/111370000/111360200/111360139/4c6451f7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Aria Quinta Avenida & Rooftop Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 8.0 Very good 61 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=111360139&PinnedHotelID=111360139&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/106000000/105230000/105222100/105222048/11a64945.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MAYAN ART Hotel Boutique - 10Th. Ave Downtown Playa del Carmen - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.4 Very good 92 reviews £30 includes taxes & fees 9 Jan - 10 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=105222048&PinnedHotelID=105222048&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Studio Suite | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/241986c2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WIN DAY Playa - Hotel Express Zazil-ha - Pool - Free Wi-Fi - Housekeeping - 24/7 front desk 7.6 Good 144 reviews £24 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/a1ddeb59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MULUC Playa Gonzalo Guerrero - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 7.2 Good 41 reviews £29 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) ![Serves breakfast, lunch and dinner](https://images.trvl-media.com/lodging/66000000/65730000/65722800/65722721/42a4a894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 12 Bees Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 277 reviews £36 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=65722721&PinnedHotelID=65722721&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Double Room | Premium bedding, down duvets, in-room safe, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4450000/4444200/4444178/3266b285.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apart hotel Casaejido Ejidal - Pool - Spa - Parking included - Free Wi-Fi 8.8 Excellent 328 reviews £24 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=4444178&PinnedHotelID=4444178&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/106000000/105860000/105857200/105857125/51ed2e41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nayfer Suites Gonzalo Guerrero - Kitchen - Parking included - Free Wi-Fi - Air-conditioning 9.4 Exceptional 20 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=105857125&PinnedHotelID=105857125&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - 24/7 front desk 7.8 Good 1,296 reviews £41 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8130000/8121800/8121782/47f2a542.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Fenicia - Adults Only Zazil-ha - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 91 reviews £44 includes taxes & fees 11 Jan - 12 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=8121782&PinnedHotelID=8121782&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - 24-hour airport pick-up shuttle on request for a surcharge ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 1 building - 3 floors - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Towels provided ### Entertainment - Plasma TV with cable channels ### Food and drink - Coffee/tea maker - Limited room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 10:00 PM Early check-in subject to availability Early check-in fee: USD 20 Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 80 per room - Airport shuttle fee per child: USD 25 (from 1 to 8 years old) - Early check-in fee: USD 20 (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:00 PM No pets and no service animals are allowed at this property Construction is underway at a neighbouring building and there may be noise disturbance from the construction work ### Property is also known as Hacienda Caribe Hacienda Caribe Playa del Carmen Hotel Hacienda Caribe Hotel Hacienda Caribe Playa del Carmen Hacienda Del Caribe Hotel Hacienda Del Caribe Playa Carmen Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico Hacienda Del Caribe Del Carmen Hotel Hacienda Del Caribe Hotel Hotel Hacienda Del Caribe Playa del Carmen Hotel Hacienda Del Caribe Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Hacienda Del Caribe have a pool? ### How much does it cost to stay at Hotel Hacienda Del Caribe? ### Is Hotel Hacienda Del Caribe pet-friendly? ### How much is parking at Hotel Hacienda Del Caribe? ### What time is check-in at Hotel Hacienda Del Caribe? ### What time is check-out at Hotel Hacienda Del Caribe? ### Does Hotel Hacienda Del Caribe provide a shuttle to the airport? ### Where is Hotel Hacienda Del Caribe located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Hacienda Del Caribe Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.0 Location ### 8.2 Staff & service ### 8.0 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 381 8 - Good 345 6 - Okay 119 4 - Poor 68 2 - Terrible 53 ## Reviews ### 10/10 Excellent #### Courtney 15 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a great stay, friendly staff, good location in tourist area! ##### Courtney Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### James 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful Hotel This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet. ##### James Stayed 1 night in Jul 2025 ### 8/10 Good #### Jaxon 25 Jun 2025 Liked: Cleanliness, property conditions & facilities Very well located near the 5ta avenida ##### Jaxon Stayed 6 nights in Jun 2025 ### 4/10 Poor #### Brenda 31 Jan 2025 Disliked: Staff & service, amenities, property conditions & facilities Location was excellent ##### Brenda Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Jeanne 23 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hacienda del caribe Cleaning lady came every day to clean the room and bring fresh towels. I stay here every time I come to Playa. ##### Jeanne Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Erica 2 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place! We have stayed here several times. Always friendly staff and clean rooms! We love how close it is located to 5th Ave! Recommend this hotel! ##### Erica Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Armando 22 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great value Excellent location, great value for the money. ##### Armando Stayed 1 night in Jan 2025 ### 8/10 Good #### yarisel 11 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's great hotel near the beach and restaurants and the bus station ADO ##### yarisel Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Norma J 31 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel Like this little hotel it clean right in town close to beach and Ado . ##### Norma J Stayed 1 night in May 2024 ### 10/10 Excellent #### Christel 30 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were super lovely! The hotel location was so convenient for walking to the beach or popular shopping areas. Can't wait to return! ##### Christel ### 6/10 Okay #### Jose 22 Jun 2025 Liked: Cleanliness Disliked: Amenities They charge for towels, blankets and any small amenities you might ask for. Great location but customer service needs a reboot ##### Jose Stayed 9 nights in Jun 2025 ### 10/10 Excellent #### Lidia 30 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel! Incredibly accessible location - the hotel is close to everything. It's right on quinta, next to ADO and ferry, not to mention all the dining options. We loved the hacienda style - the room was spacious, beautiful and unique, and the hotel had a cozy feeling to it. The best was the big balcony with a nice view. Really worth it for the price! ##### Lidia Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Martina 22 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very courteous clean and very centric for anything you need ##### Martina Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Rebekah 26 Nov 2024 Liked: Staff & service, amenities, property conditions & facilities Convenient hotel, shopping and restaurants steps away. Was loud in the night with clubs close by and other loud guests using the pool until late into the night. ##### Rebekah Stayed 2 nights in Nov 2024 ### 4/10 Poor #### Janice 15 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities The shower head was moldy and the drain was slow. Some of the staff seemed irritated by us being there. There isn't a bar on premises like the pictures show. Coffee maker but no coffee and none of the markets we went to had coffee grounds. Air conditioner worked well and cleaning staff were nice. Front desk people were quite friendly. ##### Janice Stayed 2 nights in Jul 2025 ### 8/10 Good #### Charles 27 Jul 2024 Liked: Cleanliness, staff & service, amenities Cozy, not too flashy, shower was like a 6.5/10, the rest had good decor 8/10. ##### Charles Stayed 1 night in Jul 2024 ### 8/10 Good #### TIM 20 Nov 2024 The WI-FI did not work well. Would have stayed much longer as I am always working . Incredible location, comfy beds, great AC. Nice people and good style of hotel . Colonial style . ##### TIM Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Verified traveller 24 Oct 2024 Liked: Cleanliness, staff & service #### A well located Mexican gem This is a lovely, quaint, Mexican-style hotel. The staff was great and very attentive. The hotel is very clean and located centrally in Playa del Carmen - close to the beach, the bus station and 5th Ave. If you are looking for a modern, American-style hotel, this is not for you. You may need to ask for hand towels and supply your own water but the location, the staff and the genuine atmosphere are wonderful. ##### Verified traveller Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Fumihiro 25 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff members are friendly and helpful! The room was big and comfortable place to stay. The AC helped us to recover after getting sun burn. The location is convenient. Easy to get to any places you want. Free beach towels are available everyday. ##### Fumihiro Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Rebecca 1 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was perfect. Was able to walk to many restaurants and transportation was easy to find. Very clean. Cute hotel. Hot water and cold AC. Only thing lacking was a mini fridge to keep drinks cold. Otherwise, great place to stay. ##### Rebecca Stayed 3 nights in Apr 2024 ### 8/10 Good #### Laura 22 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice, clean hacienda style place. Good air conditioning; beds were comfortable; room size was good; location was excellent. Only complaint was water in shower never got above tepid and on Thursday and Friday night I could hear/feel base of music from a bar down the street. It wasn’t bad and didn’t keep me awake, but noticed it in the background when I was awake. I figure it is a small trade off for the great location and being able to walk everywhere I wanted. ##### Laura Stayed 6 nights in Mar 2025 ### 8/10 Good #### Elsa 27 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities I liked that it was one block from the beach.. i did not like that it had no mini fridge or no microwave ##### Elsa Stayed 7 nights in Jun 2024 ### 8/10 Good #### John 10 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities It seemed safe, clean and the price was right!!! Didn't like they spoke little English!!! ##### John Stayed 4 nights in Dec 2024 ### 8/10 Good #### David 15 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A little run down but everything else makes up far it. The floors and furniture are old. The bed was very comfortable. Shower pressure was great. Margarita was very helpful and a pleasure to deal with upon my arrival and stay! ##### David Stayed 1 night in Apr 2024 ### 6/10 Okay #### Robin 20 Jan 2025 The room smelt very moldy/musty and there were no blackout curtains and the lights were on in the courtyard. That being said I slept fine. East walk to shopping, restaurants and the beach ##### Robin Stayed 3 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [The St. Regis Kanai Resort, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Iberostar Waves Quetzal - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [HM Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Blue Diamond Luxury Boutique - All Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Blue-Diamond-Luxury-Boutique-All-Inclusive-Adults-Only.h1785105.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information) ---