Title: Hotel Hacienda Del Caribe Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=1185203&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda Del Caribe Guests can unwind by the pool or relax on the sunny terrace, while enjoying easy access to explore the vibrant streets of Playa del Carmen from this prime location. ## Photo gallery for Hotel Hacienda Del Caribe ![Superior King | Terrace/patio - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/69267568.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/7bd1d722.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/4e4dd6c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/d5445368.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Hacienda Del Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/439ac940.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Hacienda Del Caribe offers a peaceful retreat in Playa del Carmen with a poolside bar, garden, and sunny terrace. Borrow bikes to explore nearby Quinta Avenida. Known for helpful staff and prime location, it puts visitors right where they want to be. ## Reviews 8.0 Very good ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Air-conditioning - Bar - Room service £37 includes taxes & fees 5 May - 6 May ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Garden view Showing 7 of 7 rooms ### View all photos for Superior King ![Superior King | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/69267568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King 8.4 Very good 22 reviews - Garden view - 54 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Room Standard with Garden View ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/5a480b0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 279 sq ft - Sleeps 4 ### View all photos for Double Queen ![Double Queen | Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/a00b107f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Queen 7.8 Good 8 reviews - Garden view - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Room selected at Check-in ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/f2125a5e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room selected at Check-in 10.0 Exceptional 1 review - 1 bedroom - Sleeps 4 - 1 Queen Bed OR 2 Queen Beds ### View all photos for Double Room Superior ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/5ea75fc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Superior - 322 sq ft - Sleeps 4 ### View all photos for Quadruple Suite Junior ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/e30fcaa0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Suite Junior - 462 sq ft - Sleeps 4 ### View all photos for Room Superior ![Down duvets, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/47731e7a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 269 sq ft - Sleeps 2 ## You may also like Ad ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18960000/18953400/18953301/6d15bfa3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Grand Fifty Suites Luis Donaldo Colosio - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Hacienda-Del-Caribe.h1185203.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Hacienda-Del-Caribe.h1185203.Hotel-Information) ## About the area Located near the beach, Hotel Hacienda Del Caribe is in Downtown Playa del Carmen neighbourhood and is connected to a shopping centre. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Take the opportunity to explore the area for water adventures such as snorkelling and other activities like golfing. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62361%2C-87.07509&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GlyLBjSiFqv4r7yW3mGC2sYncUU=) Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710 ### What's nearby - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 1 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 2 min walk \- 0.1 miles - ![Playacar Beach](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 5 min walk \- 0.3 miles - Playa del Carmen Maritime Terminal 5 min walk \- 0.3 miles - Central Square 8 min walk \- 0.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 51 min drive ### Restaurants - Karen's 1 min walk - Carboncitos 2 min walk - Ah Cacao Chocolate Café 1 min walk - Häagen-Dazs 2 min walk - McDonald's 2 min walk ## About this property ### Hotel Hacienda Del Caribe Hotel near Quinta Avenida Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Hacienda Del Caribe provides a terrace, a garden and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a restaurant. Other perks include: - An outdoor pool - Airport pick-up service (surcharge), express check-out and smoke-free property - A 24-hour front desk, tour/ticket information and concierge services - Luggage storage and a front desk safe - Guest reviews speak highly of the helpful staff and location Room features All guest rooms at Hotel Hacienda Del Caribe include thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as safes. Extra amenities include: - Bathrooms with showers and free toiletries - Plasma TVs with cable channels - Coffee/tea makers, ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Breakfast available 7.8 Good 1,339 reviews £35 includes taxes & fees 3 May - 4 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,901 reviews £35 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/61238193.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Real del Caribe Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.4 Very good 1,002 reviews £58 includes taxes & fees 9 Apr - 10 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,279 reviews £46 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 8.0 Very good 407 reviews £34 includes taxes & fees 3 May - 4 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/7e8ceee7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. 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Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 80 per room - Airport shuttle fee per child: USD 25 (from 1 to 8 years old) - Early check-in fee: USD 20 (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:00 PM No pets and no service animals are allowed at this property Construction is underway at a neighbouring building and there may be noise disturbance from the construction work ### Property is also known as Hacienda Caribe Hacienda Caribe Playa del Carmen Hotel Hacienda Caribe Hotel Hacienda Caribe Playa del Carmen Hacienda Del Caribe Hotel Hacienda Del Caribe Playa Carmen Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico Hacienda Del Caribe Del Carmen Hotel Hacienda Del Caribe Hotel Hotel Hacienda Del Caribe Playa del Carmen Hotel Hacienda Del Caribe Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Hacienda Del Caribe have a pool? ### How much does it cost to stay at Hotel Hacienda Del Caribe? ### Is Hotel Hacienda Del Caribe pet-friendly? ### How much is parking at Hotel Hacienda Del Caribe? ### What time is check-in at Hotel Hacienda Del Caribe? ### What time is check-out at Hotel Hacienda Del Caribe? ### Does Hotel Hacienda Del Caribe provide a shuttle to the airport? ### Where is Hotel Hacienda Del Caribe located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Hacienda Del Caribe Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.0 Location ### 8.2 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 398 8 - Good 351 6 - Okay 121 4 - Poor 69 2 - Terrible 54 ## Reviews Verified ### 10/10 Excellent #### Kevin 23 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff and location ##### Kevin Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Amanda 13 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location beautiful hotel would recommend. Lots to walk to everything you need. ##### Amanda Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Anabela 25 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities This is such a cute place, traditionally decorated and very clean. Concierge and lobby staff very friendly and great location. They also have beach towels. Great value for the price ![](https://a.travel-assets.com/ugc/hotel-reviews/96760453-d5d1-4361-930a-a6378d186563-1772055572467.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8d907177-0324-41a0-a991-eec1d7e20e5e-1772055594628.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anabela Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Azam 26 Nov 2025 Good room good location and value for money ##### Azam Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Courtney 15 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a great stay, friendly staff, good location in tourist area! ##### Courtney Stayed 3 nights in Apr 2025 Verified ### 8/10 Good #### Yitan 1 Jan 2026 Liked: Staff & service Friendly and helpful staff. Room has an authentic Mexican appeal, but it feels small and there's not a single chair for sitting. Strong AC and fan. Tiny bathroom and the toilet seat doesn't stay up. Good for a short stay. ##### Yitan Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### James 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful Hotel This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet. ##### James Stayed 1 night in Jul 2025 Verified ### 8/10 Good #### Jaxon 25 Jun 2025 Liked: Cleanliness, property conditions & facilities Very well located near the 5ta avenida ##### Jaxon Stayed 6 nights in Jun 2025 Verified ### 4/10 Poor #### Brenda 31 Jan 2025 Disliked: Staff & service, amenities, property conditions & facilities Location was excellent ##### Brenda Stayed 2 nights in Jan 2025 Verified ### 10/10 Excellent #### Jeanne 23 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hacienda del caribe Cleaning lady came every day to clean the room and bring fresh towels. I stay here every time I come to Playa. ##### Jeanne Stayed 7 nights in Jul 2025 Verified ### 10/10 Excellent #### Erica 2 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place! We have stayed here several times. Always friendly staff and clean rooms! We love how close it is located to 5th Ave! Recommend this hotel! ##### Erica Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Armando 22 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great value Excellent location, great value for the money. ##### Armando Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Norma J 31 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel Like this little hotel it clean right in town close to beach and Ado . ##### Norma J Stayed 1 night in May 2024 Verified ### 8/10 Good #### Lois 17 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was large and very clean. Staff were always as helpful as they could be with the language barriers from Spanish to English. Any requests were dealt with quickly. My only complaint was the noise from the restaurant across from my room. In the late evening, lots of banging during cleanup. Also the freezer door banging shut every few minutes. As well, inconsiderate guests that come back late at night yelling and slamming doors. Not hotel's fault, but maybe post a note near front desk or in rooms to remind guests to be quieter after 11\. Hotel is super close to beach and 5th ave and if you go in the opposite direction, lots of cheaper local restaurants and Walmart within 15 minute walk. ![Huge room 108](https://a.travel-assets.com/ugc/hotel-reviews/45830588-ffea-48a8-8728-4975f60d55f5-1768668753688.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Pool area](https://a.travel-assets.com/ugc/hotel-reviews/4947eeb0-8a02-49ca-ad5e-229025a453e9-1768668761127.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lois Stayed 8 nights in Jan 2026 Verified ### 10/10 Excellent #### Christel 30 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were super lovely! The hotel location was so convenient for walking to the beach or popular shopping areas. Can't wait to return! ##### Christel Verified ### 10/10 Excellent #### Lidia 30 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel! Incredibly accessible location - the hotel is close to everything. It's right on quinta, next to ADO and ferry, not to mention all the dining options. We loved the hacienda style - the room was spacious, beautiful and unique, and the hotel had a cozy feeling to it. The best was the big balcony with a nice view. Really worth it for the price! ##### Lidia Stayed 1 night in Jan 2025 Verified ### 6/10 Okay #### Jose 22 Jun 2025 Liked: Cleanliness Disliked: Amenities They charge for towels, blankets and any small amenities you might ask for. Great location but customer service needs a reboot ##### Jose Stayed 9 nights in Jun 2025 Verified ### 10/10 Excellent #### Martina 22 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very courteous clean and very centric for anything you need ##### Martina Stayed 1 night in Nov 2024 Verified ### 10/10 Excellent #### Tom 12 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely a nice property and staff. Could not be any better. Thanks for everything and I will be back in the future ##### Tom Stayed 1 night in Dec 2024 Verified ### 10/10 Excellent #### Rebekah 26 Nov 2024 Liked: Staff & service, amenities, property conditions & facilities Convenient hotel, shopping and restaurants steps away. Was loud in the night with clubs close by and other loud guests using the pool until late into the night. ##### Rebekah Stayed 2 nights in Nov 2024 Verified ### 8/10 Good #### Charles 27 Jul 2024 Liked: Cleanliness, staff & service, amenities Cozy, not too flashy, shower was like a 6.5/10, the rest had good decor 8/10. ##### Charles Stayed 1 night in Jul 2024 Verified ### 8/10 Good #### TIM 20 Nov 2024 The WI-FI did not work well. Would have stayed much longer as I am always working . Incredible location, comfy beds, great AC. Nice people and good style of hotel . Colonial style . ##### TIM Stayed 2 nights in Nov 2024 Verified ### 4/10 Poor #### Janice 15 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities The shower head was moldy and the drain was slow. Some of the staff seemed irritated by us being there. There isn't a bar on premises like the pictures show. Coffee maker but no coffee and none of the markets we went to had coffee grounds. Air conditioner worked well and cleaning staff were nice. Front desk people were quite friendly. ##### Janice Stayed 2 nights in Jul 2025 Verified ### 6/10 Okay #### Verified traveller 24 Oct 2024 Liked: Cleanliness, staff & service #### A well located Mexican gem This is a lovely, quaint, Mexican-style hotel. The staff was great and very attentive. The hotel is very clean and located centrally in Playa del Carmen - close to the beach, the bus station and 5th Ave. If you are looking for a modern, American-style hotel, this is not for you. You may need to ask for hand towels and supply your own water but the location, the staff and the genuine atmosphere are wonderful. ##### Verified traveller Stayed 2 nights in Oct 2024 Verified ### 10/10 Excellent #### Rebecca 1 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was perfect. Was able to walk to many restaurants and transportation was easy to find. Very clean. Cute hotel. Hot water and cold AC. Only thing lacking was a mini fridge to keep drinks cold. Otherwise, great place to stay. ##### Rebecca Stayed 3 nights in Apr 2024 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > - 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