Title: Hotel Cielo Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=4673613&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Cielo Travelers can unwind on the rooftop terrace after a day at the beach, then head to the spa for rejuvenation before sampling dishes packed with local flavors. ## Photo gallery for Hotel Cielo ![Sun deck - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/debc564f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/616b7b97.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/9236dc80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pet-friendly - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/ba3b44ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/87890efe.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa del Carmen Maritime Terminal, Hotel Cielo provides a peaceful retreat with its rooftop terrace and restaurant. Guests can book a Swedish massage to relax, utilize the coworking spaces for productivity, and enjoy in-room WiFi to stay connected. ## Reviews 8.8 Excellent ## Popular amenities - Spa - Free Wi-Fi - Air-conditioning - Breakfast available - Room service £69 includes taxes & fees 3 Mar - 4 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Double Room (Double Interior Room) ![Double Room (Double Interior Room) | In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/8b1eaae3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Double Interior Room) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Separate bedroom Private bathroom - 225 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Triple Room ![Triple Room | In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/d6667075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Separate bedroom Private bathroom - 248 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Quadruple Room ![Quadruple Room | In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/5f2c140b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Separate bedroom Private bathroom - 249 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Room, 1 King Bed ![Room, 1 King Bed | In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/7e64e88e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 9.0 Wonderful 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Separate bedroom Private bathroom - 225 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed, Balcony ![Room, 1 King Bed, Balcony | In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/b8ccc433.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Balcony 8.0 Very good 2 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Separate bedroom - City view - 275 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Room, Balcony ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/27a5e6b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Balcony 10.0 Exceptional 2 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Separate bedroom - City view - 395 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 King Bed ### View all photos for Grand Family Room, Balcony ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/27a5e6b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Family Room, Balcony ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Separate bedroom - City view - 395 sq ft - 1 bedroom - Sleeps 5 - 1 Single Bed, 1 King Bed and 1 Double Bed ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/8e10250a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free Wi-Fi 9.0 Wonderful 1,005 reviews £100 includes taxes & fees 24 Mar - 25 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2026-3-24&chkout=2026-3-25&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=4cbf5a91-a275-45ca-a5cb-b1f7fe156875&top_cur=GBP) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/58ae47f4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - 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Pool - All-inclusive - Spa - Pet-friendly 9.6 Exceptional 242 reviews £724 includes taxes & fees 23 Mar - 24 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information?chkin=2026-3-23&chkout=2026-3-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=4cbf5a91-a275-45ca-a5cb-b1f7fe156875&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Cielo.h4673613.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Cielo.h4673613.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel Cielo is near a metro station and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62430%2C-87.07424&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7ZNOXhLA__czAlCAlu54IWpI5Fo=) Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.3 miles - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 8 min walk \- 0.5 miles - Central Square 5 min walk \- 0.3 miles - Playa del Carmen Maritime Terminal 8 min walk \- 0.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 50 min drive ### Restaurants - Ah Cacao Chocolate Café 2 min walk - Karen's 1 min walk - Häagen-Dazs 1 min walk - Carboncitos 1 min walk - La Vagabunda® Centro 1 min walk ## About this property ### Hotel Cielo Hotel near Quinta Avenida Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Cielo provides a rooftop terrace, a restaurant and more. Treat yourself to a Swedish massage or other spa services. Stay connected with free in-room WiFi. Other perks include: - Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby health club - Coworking spaces, smoke-free property and a banquet hall - Luggage storage, tour/ticket information and a 24-hour front desk Room features All rooms are individually furnished, and feature comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch TVs with Netflix, streaming services and digital channels - Ceiling fans, daily housekeeping and desks ## Similar properties ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,280 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/62b82cdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 648 reviews £118 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=89275698&PinnedHotelID=89275698&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - 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Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (MXN 250 per day) - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Food and drink - Weekday cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 290 to 350 for adults and MXN 150 to 300 for children - A restaurant ### Restaurants on site - Carboncitos ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Coworking space ### Outdoors - Beach towels - Beach umbrellas - Direct access to the beach - Rooftop terrace ### Spa - Deep-tissue massages - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Tile flooring in room - Upper floors accessible by stairs only ### More - 2 buildings - 3 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch TV with digital channels - Netflix - Streaming services ### Food and drink - Paper towels - Room service ### More - Air conditioning - Ceiling fan - Connecting rooms available - Desk - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 500 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 290.00 to 350 for adults and MXN 150.00 to 300 for children - Airport shuttle fee: MXN 2999.99 per vehicle (return, maximum occupancy 4) - Airport shuttle fee per child: MXN 2999.99 (return), (up to 11 years old) - Nearby parking fee: MXN 250 per day (3281 ft away) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Cielo Hotel Cielo Playa del Carmen Hotel Cielo Hotel Cielo Playa del Carmen Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico Hotel Cielo Hotel Hotel Cielo Playa del Carmen Hotel Cielo Hotel Playa del Carmen ## Frequently asked questions ### Is Hotel Cielo pet-friendly? ### How much does it cost to stay at Hotel Cielo? ### What time is check-in at Hotel Cielo? ### What time is check-out at Hotel Cielo? ### Does Hotel Cielo provide a shuttle to the airport? ### Where is Hotel Cielo located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Cielo Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.2 Location ### 9.2 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 175 8 - Good 110 6 - Okay 35 4 - Poor 10 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Liane 8 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back. ##### Liane Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Susan 27 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation. ##### Susan Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Vishnu 19 Oct 2025 Liked: Amenities Very good Rooms , next to beach , Staff are friendly staff ##### Vishnu Stayed 1 night in Oct 2025 ### 4/10 Poor #### Nisha 8 Feb 2026 Disliked: Amenities, property conditions & facilities Amenities were not good, room was very small. No locker available to keep your passport safe, charging dock was not good. Water was not warm enough to take shower in cold days. Water pressure was too low. Staff were good and location is good. Near beach and 5th Ave. ##### Nisha Stayed 3 nights in Feb 2026 ### 8/10 Good #### Danielle 4 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Hotel was great! A bit noisy because right off the main strip, but I intended that already. The room was nice and clean. Front desk was amazing. Very good communication prior to our arrival. We also got picked up at the airport and that was an easy! We did have a terrible experience at the restaurant where we were sat and completely forgot about 32 tops came in ordered drinks and also ate their meals before we even got served our meal. Pretty disappointing because it was myself and three young kids just got off of a long flight. We’re looking forward to a nice meal. We ended up just getting it to go eating cold in our room $150 American later. Pretty disappointed in that feature for our first night. Hotel was great would not recommend your first night down at the restaurant if you’re hungry! ##### Danielle Stayed 1 night in Feb 2026 ### 10/10 Excellent #### karen 28 Jul 2025 Liked: Cleanliness, staff & service We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us. ![](https://a.travel-assets.com/ugc/hotel-reviews/be1f54f8-0df4-4941-a40e-aa702af26659-1753677092756.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### karen Stayed 2 nights in Jul 2025 ### 8/10 Good #### Asmaaa 11 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10 ##### Asmaaa Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Camila 2 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super friendly and helpful staff! ##### Camila Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Ana 28 May 2025 Liked: Cleanliness, amenities, property conditions & facilities It is great one block to the beach! It is safe! Close to stores and restaurants! ##### Ana Stayed 7 nights in May 2025 ### 10/10 Excellent #### Chris 22 Feb 2024 Liked: Property conditions & facilities Great Old Style Mexico hotel, close to the beach. We loved our stay! ##### Chris Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Liliana 25 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome & location was great! Will come back! ##### Liliana Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Rosalind 24 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it ##### Rosalind Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Faramarz 1 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s in a good neighborhood with easy access to the beach ##### Faramarz Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Tammy 27 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful ##### Tammy Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Mitzi 11 Jan 2025 Liked: Amenities Great service from staff. Hotel is in the mix of it all. And great restaurant connected. ##### Mitzi Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### RAQUEL 4 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the place, the location is incredible, the staff is very friendly too. Highly recommended. ##### RAQUEL ### 10/10 Excellent #### Ruben 8 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry. ##### Ruben Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Vicente 30 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak ##### Vicente Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### zev 13 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay! The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room. ![](https://a.travel-assets.com/ugc/hotel-reviews/B80C0CD081D8EC893DA08257FCBF0BEAEACC39721739419087216.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E4E5B67BFF284349B7DF16CB65352BBF28C1C0631739419086056.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### zev Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller 27 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Feb 2025 This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it. ##### Verified traveller Stayed 10 nights in Feb 2025 ### 6/10 Okay #### Janine 12 Apr 2024 Liked: Staff & service Disliked: Cleanliness It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very good. Due to the conditions of the property, I won’t stay again. It’s also a perfect location. ##### Janine Stayed 2 nights in Apr 2024 ### 8/10 Good #### Cordell 12 Feb 2026 The staff were very friendly. The location was GREAT, and the room was ok. ##### Cordell Stayed 3 nights in Feb 2026 ### 10/10 Excellent #### Gladys 28 Jul 2025 Liked: Amenities Great locqtion great hotel convenience so close to 5 avenue ##### Gladys Stayed 1 night in Jul 2025 ### 10/10 Excellent #### ADA 12 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel. ##### ADA Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### carmela 24 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities I really liked this Hotel ##### carmela Stayed 2 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Mayan Palace Riviera Maya, Playa Pareso ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mayan-Palace-Riviera-Maya.h32626814.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Hotel Riu Tequila - 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