Hotel Cielo Playa del Carmen

Property class: 3.5

Choose dates to view prices

A short walk from Quinta Avenida and Playa del Carmen Main Beach, Hotel Cielo Playa del Carmen provides a rooftop terrace, a restaurant and more. Treat yourself to a deep-tissue massage or other spa services. Guests can connect to free in-room WiFi.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Room service
  • Housekeeping
The current price is £53
includes taxes & fees
14 Nov - 15 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room (Double Interior Room)

A bedroom with a wooden bed, a potted plant, a mirror, and a wall-mounted shelf with decorative items.

Double Room (Double Interior Room)

  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A hotel room with two beds, a wooden wardrobe, a nightstand, and a patterned rug.

Triple Room

  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Quadruple Room

A hotel room with two beds, a patterned rug, a window with curtains, and an air conditioning unit.

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 249 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

A bedroom with a wooden bed, a ceiling fan, a window with curtains, and a potted plant.

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

A bedroom with a bed, a desk, a chair, a window, and a door.

Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Family Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 395 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Grand Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Grand Family Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 395 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed, 1 King Bed and 1 Double Bed

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About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel Cielo Playa del Carmen is near a metro station and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby. Visit our Playa del Carmen travel guide
Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    5 min walk - 0.3 miles
  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    9 min walk - 0.5 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    14 min walk - 0.8 miles
  • Central Square
    8 min walk - 0.5 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • Karen's
    1 min walk
  • Ah Cacao Chocolate Café
    2 min walk
  • Las Hijas De La Tostada
    1 min walk
  • La Vagabunda® Centro
    1 min walk
  • Carboncitos
    1 min walk

About this property

Hotel Cielo Playa del Carmen

  • Hotel near Quinta Avenida
  • Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Cielo Playa del Carmen provides a rooftop terrace, a restaurant and more. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi.
  • Other perks include:
    • A round-trip airport shuttle (surcharge), access to a nearby health club and multilingual staff
    • A banquet hall, coworking spaces and concierge services
    • Smoke-free property, a front desk safe and beach umbrellas
  • Room features
  • All rooms are individually furnished, and feature comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning.
  • More conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 32-inch TVs with Netflix, streaming services and digital channels
    • Ceiling fans, daily housekeeping and desks

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Frequently asked questions

Is Hotel Cielo Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Cielo Playa del Carmen?

As of 27 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Cielo Playa del Carmen on 14 Nov 2026 start from £53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Cielo Playa del Carmen?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Cielo Playa del Carmen?

Checkout is at noon.

Does Hotel Cielo Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2999.99 per vehicle applies.

Where is Hotel Cielo Playa del Carmen located?

Offering direct access to the beach, this Downtown Playa del Carmen hotel is in the city centre, steps away from Chabad Playa del Carmen and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Cielo Playa del Carmen Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 196 out of 369 reviews
Rating 8 - Good. 118 out of 369 reviews
Rating 6 - Okay. 37 out of 369 reviews
Rating 4 - Poor. 11 out of 369 reviews
Rating 2 - Terrible. 7 out of 369 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
The staff was excellent and made our stay comfortable, the property not so well kept and missing basic be
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the right price! Excellent and helpful staff.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were pretty clean and the people very helpful.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and respectful. They helped us with our luggage and gave us recommendations for good places to eat. Also the rooms were clean and comfortable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac was working, we stayed for a night. The bed was comfortable, veey content with our stay.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

The staff were very friendly. The location was GREAT, and the room was ok.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, secure place with friendly staff. Located in a busy district close to ferry and shopping. Restaurant in ground level of hotel was exceptional.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Amenities
Very good Rooms , next to beach , Staff are friendly staff
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and very comfortable. The staff was amazing!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location. I love the balcony. I like the view.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Air conditioning worked, staff was very helpful
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Great Old Style Mexico hotel, close to the beach. We loved our stay!
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff!
Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a good neighborhood with easy access to the beach
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It is great one block to the beach! It is safe! Close to stores and restaurants!
Stayed 7 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome & location was great! Will come back!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Amenities
Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
Stayed 2 nights in Feb 2025