Title: Heaven Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Heaven Hotel Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool ## Photo gallery for Heaven Hotel ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/3bcddcca.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Full-sized fridge, microwave, toaster, cookware/dishes/utensils - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/94cb21f8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, toaster, cookware/dishes/utensils - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/d0f0145e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/ff326e14.jpg?impolicy=resizecrop&rw=297&ra=fit) ![40-inch Smart TV with digital channels, TV - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/9ffff321.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Heaven Hotel, near Quinta Avenida, offers a refreshing retreat with an outdoor pool and children's pool. Enjoy sun loungers and umbrellas by the pool or unwind on the terrace. With laundry facilities, 24-hour front desk services, concierge services, in-room WiFi and helpful staff praised by guests. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Kitchen - Washing machine - Dryer - Free Wi-Fi - Air-conditioning ## Room options ### Check availability for these dates Tonight [Dec 19 - Dec 20](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 20 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 2 of 2 rooms ### View all photos for Apartment, 2 Bedrooms ![Full-sized fridge, microwave, toaster, cookware/dishes/utensils](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/94cb21f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Balcony Separate dining area Air conditioning Kitchen Full-sized fridge/freezer Smart TV Washer/dryer 2 bedrooms - 2 bedrooms - Sleeps 6 - 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed ### View all photos for Family Apartment ![Full-sized fridge, microwave, toaster, cookware/dishes/utensils](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/94cb21f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment ### Highlights Balcony Separate dining area Air conditioning Kitchen Full-sized fridge/freezer Smart TV Washer/dryer Sofa bed - 2 bedrooms - Sleeps 3 - 2 Queen Beds ## You may also like Ad ![View from property](https://images.trvl-media.com/lodging/33000000/32540000/32536800/32536723/7102828e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palmaïa-The House of AïA: All Inclusive Wellness Resort Playacar - Pool - All-inclusive - Spa - Kids’ pool 9.8 Exceptional 565 reviews £973 includes taxes & fees 3 Jan - 4 Jan 2026 [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information?chkin=2026-1-3&chkout=2026-1-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=fd3ba5ef-c805-4557-bf88-beff76bc3593&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/903800/903721/ccae3829_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 403 reviews £672 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information?chkin=2025-12-24&chkout=2025-12-25&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=fd3ba5ef-c805-4557-bf88-beff76bc3593&top_cur=GBP) Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3b6ecf2c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 1,744 reviews £349 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=fd3ba5ef-c805-4557-bf88-beff76bc3593&top_cur=GBP) Ad ![Aerial view](https://images.trvl-media.com/lodging/1000000/910000/906300/906203/d36e987a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,010 reviews £314 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information?chkin=2025-12-21&chkout=2025-12-22&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=fd3ba5ef-c805-4557-bf88-beff76bc3593&top_cur=GBP) Ad ![Outdoor pool, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/41100/41060/7e716bf4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Playacar Palace All Inclusive Playacar - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 1,002 reviews £417 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information?chkin=2025-12-23&chkout=2025-12-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=fd3ba5ef-c805-4557-bf88-beff76bc3593&top_cur=GBP) Ad ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2410000/2406400/2406344/77f93302.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - 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Á la Carte All Inclusive The Fives - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 1,001 reviews £309 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information?chkin=2026-1-11&chkout=2026-1-12&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=fd3ba5ef-c805-4557-bf88-beff76bc3593&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free Wi-Fi 8.6 Excellent 695 reviews £109 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2025-12-23&chkout=2025-12-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=fd3ba5ef-c805-4557-bf88-beff76bc3593&top_cur=GBP) Ad ![5 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/101000000/100120000/100114100/100114025/b7ccce00_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jungala Hotel at VidantaWorld Riviera Maya Playa del Carmen - On private beach - Pool - Spa - Water slide 9.2 Wonderful 74 reviews [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Jungala-Park-Hotel-Riviera-Maya.h100114025.Hotel-Information?chkin=2026-1-2&chkout=2026-1-3&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=fd3ba5ef-c805-4557-bf88-beff76bc3593&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Heaven-Hotel.h49302601.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Heaven-Hotel.h49302601.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.67189%2C-87.04112&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n3mVIdS1MVrl5ZcgsoYIb_eIwj8=) Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710 #### What's nearby - Gran Coyote Golf \- 2 min drive \- 0.9 miles - Playa Xcalacoco \- 5 min drive \- 1.1 miles - Playa del Carmen Main Beach \- 10 min drive \- 4.6 miles - Xcaret Eco Theme Park \- 23 min drive \- 10.5 miles - Maroma Beach \- 25 min drive \- 8.3 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive #### Restaurants - ‪Amaranto - ‬4 min drive - ‪Piano Bar - ‬5 min drive - ‪Mike’s Coffee - ‬5 min drive - ‪El Beso Pool Bar - ‬18 min walk - ‪Steakhouse - ‬18 min walk ## About this property ### Heaven Hotel Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and a communal living room. Each apartment has 2 bedrooms and offers free WiFi and a balcony. A kitchen with a fridge and a microwave are available, and added amenities include a Smart TV with digital channels and a washer/dryer. Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and hairdryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis. An outdoor pool and a children's pool are on site. ## Similar properties ![Sun deck](https://images.trvl-media.com/lodging/19000000/18960000/18953400/18953301/a1e32584.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free Wi-Fi - Air-conditioning 8.8 Excellent 805 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=18953301&PinnedHotelID=18953301&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/47000000/46260000/46253100/46253011/48b0fab0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue Downtown Playa del Carmen - Pool - Kitchen - Free Wi-Fi - Air-conditioning 8.2 Very good 50 reviews £76 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=46253011&PinnedHotelID=46253011&HadPinnedHotel=true®ionId=-1&adults=2) ![Full-sized fridge, microwave, stovetop, coffee/tea maker](https://images.trvl-media.com/lodging/17000000/16480000/16477200/16477172/03245b29.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio 30 Condhotel by Nah Hotels Downtown Playa del Carmen - Kitchen - Free Wi-Fi - Air-conditioning - 24/7 front desk 8.6 Excellent 250 reviews £44 includes taxes & fees 19 Jan - 20 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=16477172&PinnedHotelID=16477172&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/54000000/53340000/53334700/53334603/c9fd899d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) Playa del Carmen Centro - Pool - Kitchen - Parking included - Free Wi-Fi 8.8 Excellent 102 reviews £47 includes taxes & fees 20 Dec - 21 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=53334603&PinnedHotelID=53334603&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,675 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/58000000/57170000/57165500/57165482/ddf6a2e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sole Suites Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 8.2 Very good 189 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=57165482&PinnedHotelID=57165482&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/43000000/42410000/42408800/42408756/2e3f0809.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CALIXTA Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 8.8 Excellent 309 reviews £60 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=42408756&PinnedHotelID=42408756&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free Wi-Fi 9.0 Wonderful 1,003 reviews £86 includes taxes & fees 22 Dec - 23 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/38000000/37240000/37233100/37233031/f7674934.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Macondo Quinta Avenida Residences Luis Donaldo Colosio - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.0 Very good 35 reviews £51 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=37233031&PinnedHotelID=37233031&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 819 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - Outdoor pool - Pool loungers - Pool umbrellas ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Onsite parking available only on request - Wheelchair-accessible parking and van parking available - Onsite parking includes off-street options ### Family friendly - Children's pool ### Kitchen - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Microwave - Toaster ### Dining - Wet bar ### Bedrooms - 2 bedrooms - Bedsheets provided ### Bathroom - 2 private bathrooms - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Communal living room - Separate dining area - Window screens ### Entertainment - 40-inch Smart TV with digital channels ### Outdoor areas - Balcony - Outdoor furniture - Terrace ### Laundry - Laundry facilities - Washer/dryer ### Comfort - Air conditioning - Ceiling fan ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible van parking - Smoke-free property ### Services and conveniences - 24-hour front desk - Blackout drapes - Concierge services - Daily housekeeping - Iron/ironing board - Safe - Safe at front desk ### Things to do - Children's pool ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Mosquito nets - Fire extinguisher ### General - 20 units ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: noon Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards, debit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned Property registration number 117096 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 8:00 PM ### Property is also known as Heaven Hotel Aparthotel Heaven Hotel Playa del Carmen Heaven Hotel Aparthotel Playa del Carmen ## Frequently asked questions ### Does Heaven Hotel have a pool? ### Is Heaven Hotel pet-friendly? ### What time is check-in at Heaven Hotel? ### What time is check-out at Heaven Hotel? ### Where is Heaven Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Heaven Hotel Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Amenities ### 9.4 Eco-friendliness ### 9.8 Property conditions & facilities 10 - Excellent 112 8 - Good 21 6 - Okay 4 4 - Poor 1 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### William 19 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance! ##### William Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### salim 21 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice place to stay with family. Nearby restaurants and beaches ##### salim Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Ehteshamuddin 31 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun ##### Ehteshamuddin Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Jo-Ann 25 May 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach. ##### Jo-Ann Stayed 1 night in May 2025 ### 10/10 Excellent #### Reshawn 6 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again! ##### Reshawn Stayed 3 nights in Apr 2025 ### 8/10 Good #### Yann 20 Feb 2025 Liked: Cleanliness, room comfort, communication Good place safety and friendly ##### Yann Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Campbell 10 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa. ##### Campbell Stayed 21 nights in Jan 2025 ### 10/10 Excellent #### robert 20 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me ##### robert Stayed 26 nights in Jan 2025 ### 10/10 Excellent #### Shaila 26 Dec 2024 Liked: Cleanliness, room comfort, communication #### Love to stay there again It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food. ##### Shaila Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Christine 19 Nov 2024 Liked: Cleanliness, room comfort, communication My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean. ##### Christine Stayed 4 nights in Nov 2024 ### 8/10 Good #### Ana 26 Jul 2025 The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner. ##### Ana Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Aimee 9 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice. ##### Aimee Stayed 6 nights in Mar 2024 ### 8/10 Good #### Melanie 2 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation. ##### Melanie Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Leanna A 30 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Best place to stay when you want to go in tours. Awesome, clean and practical. ##### Leanna A Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Gabriel 8 Aug 2024 Liked: Cleanliness, room comfort, communication #### Very good value Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street. ##### Gabriel Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Brooke 1 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area. ##### Brooke Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Maria 13 Apr 2024 Liked: Cleanliness, property conditions & facilities, communication Love it very comfortable for the kids ##### Maria Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Sandra 29 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street. ##### Sandra ### 10/10 Excellent #### ARISTIDES 1 Aug 2023 Liked: Cleanliness, room comfort, communication #### Nice place to stay Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it ##### ARISTIDES Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Susan 27 Dec 2023 Liked: Cleanliness, property conditions & facilities, communication Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach. ##### Susan Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Julie 31 Oct 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend! ##### Julie Stayed 13 nights in Oct 2023 ### 8/10 Good #### Debra K 15 Feb 2025 Liked: Cleanliness, property conditions & facilities, communication The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses. ##### Debra K Stayed 10 nights in Jan 2025 ### 10/10 Excellent #### Rebeca Ester 18 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Stayed there for 6 days with my 5 kids. Everything is well kept and clean. Fairly new building. Kids loved the pool it was kept clean. Got the 2 bedroom, rooms were spacious, with 2 sets of full washrooms and tvs in every room and living room. There’s a full kitchen and fridge so that was great to be able to cook breakfast there before leaving for the day. Close by to a 7/11 right beside the hotel as well as other shops and a laundry mart. We rented a car so there is a fenced garage as well for free use with the hotel. You just have to let them know when you’re leaving and coming back they open 24 hrs. We enjoyed our stay at Heaven Hotel and would recommend for families, as it is more away from the young party life hotel strip. ##### Rebeca Ester Stayed 6 nights in Mar 2025 ### 4/10 Poor #### Miguel 9 Jun 2024 Liked: Amenities, communication The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small. ##### Miguel Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Melissa 24 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The Heaven Hotel was such a gem of a find. We chose it because of its close proximity to Ocean Riviera Paradise, where our family were staying. We rented a car and could pick up our family in 2 minutes, it was only 10-20 minutes maximum to the shopping and dining of Playa del Carmen. The hotel was nice and clean and new. The “room” was perfect, 2 beds, 2 baths and a small kitchen. The staff were amazingly kind and helpful. There is a plaza right across the street with food choices. There is a pharmacy in the building. It was absolutely perfect. Only 1 complaint I have is the size of the water heater. It was hard to have a completely warm shower. It wouldn’t keep me from coming back though. ##### Melissa Stayed 4 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Grand Tulum - 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