Title: WIN DAY Playa - Hotel Express Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=89287395&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # WIN DAY Playa - Hotel Express Travelers relax by the outdoor pool under sunny skies or head to the rooftop for stunning views - a perfect retreat from the bustling streets below ## Photo gallery for WIN DAY Playa - Hotel Express ![Junior Studio Suite | In-room safe, blackout curtains, free WiFi, bed sheets - WIN DAY Playa - Hotel Express (Playa del Carmen)](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/241986c2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, blackout curtains, free WiFi, bed sheets - WIN DAY Playa - Hotel Express (Playa del Carmen)](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/30f5d0fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, blackout curtains, free WiFi, bed sheets - WIN DAY Playa - Hotel Express (Playa del Carmen)](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/6d5aee15.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - WIN DAY Playa - Hotel Express (Playa del Carmen)](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/45afaef8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - WIN DAY Playa - Hotel Express (Playa del Carmen)](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/d99a7c0e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Winday Playa del Carmen sits near Quinta Avenida, offering a peaceful rooftop escape with sweeping views of the surroundings. Guests cool off in the outdoor pool while staying connected with in-room WiFi. ## Reviews 7.6 Good ## Popular amenities - Pool - Free Wi-Fi - Housekeeping - 24/7 front desk £18 includes taxes & fees 4 Apr - 5 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ### View all photos for Deluxe Room, 1 Queen Bed ![Deluxe Room, 1 Queen Bed | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/bba287da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Queen Bed - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Studio, 1 King Bed ![Deluxe Studio, 1 King Bed | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/12bfbee3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, 1 King Bed 7.6 Good 5 reviews - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Comfort Quadruple Room ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/edf19216.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Quadruple Room - City view - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Family Triple Room ![Family Triple Room | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/42a1ce7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room 10.0 Exceptional 1 review - City view - 1 bedroom - Sleeps 6 - 3 Double Beds ### View all photos for Panoramic Studio Suite ![Panoramic Studio Suite | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/7c5b1283.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite 10.0 Exceptional 2 reviews - Sea view - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Comfort Studio ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/edf19216.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Studio - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Single Sofa Bed ### View all photos for Comfort Studio ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/d177d34d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Studio - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Sofa Bed ### View all photos for Deluxe Triple Room ![Deluxe Triple Room | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/2f464ad4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Bed ### View all photos for Deluxe Quadruple Room ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/2ba94a11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room - 1 bedroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Front of property](https://images.trvl-media.com/lodging/22000000/21460000/21452700/21452690/31f11ae0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### IT Boutique Hotel & Restaurant Zazil-ha - Pool - Spa - Parking included - Free Wi-Fi 8.6 Excellent 466 reviews £70 includes taxes & fees 17 Apr - 18 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-IT-Boutique-Hotel-Restaurant.h21452690.Hotel-Information?chkin=2026-4-17&chkout=2026-4-18&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=46beb6b8-9b0e-4cdd-91df-ec4c1117e188&top_cur=GBP) Ad ![5 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/101000000/100120000/100114100/100114025/720ee448.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jungala Hotel at VidantaWorld Riviera Maya Playa del Carmen - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-HOTEL-WINDAY-PLAYA-DEL-CARMEN.h89287395.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-HOTEL-WINDAY-PLAYA-DEL-CARMEN.h89287395.Hotel-Information) ## About the area Zazil-ha, a neighbourhood in Playa del Carmen, is home to WIN DAY Playa - Hotel Express. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Temazcal Natura and Xaman Ha Aviary are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63785%2C-87.06692&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6SB3VGfA_4yiVtfoxg8aY252bdY=) LOTE 1 y 2, MZ 133 Colonia Zazil-Ha, Playa del Carmen, QROO, 77720 ### What's nearby - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 6 min walk \- 0.4 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 8 min walk \- 0.5 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 9 min walk \- 0.5 miles - Mario Villanueva Stadium Madrid 5 min walk \- 0.3 miles - Central Square 18 min walk \- 1.0 mile ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 45 min drive ### Restaurants - Colectivo Mexicano Cervecero 3 min walk - De Local 3 min walk - San Lucho Mezcaleria 3 min walk - El Arabe 3 min walk - Roma Spaghetti 3 min walk ## About this property ### WIN DAY Playa - Hotel Express Hotel near Quinta Avenida Close to Mamitas Beach and Playa del Carmen Main Beach, WIN DAY Playa - Hotel Express provides amenities such as a rooftop terrace. Guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool - A 24-hour front desk, smoke-free property and luggage storage Room features All guestrooms at WIN DAY Playa - Hotel Express offer comforts such as free WiFi and safes. Extra conveniences in all rooms include: - Showers and shampoo - Mini fridges, cable channels and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 7.8 Good 516 reviews £26 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 8.0 Very good 406 reviews £32 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,882 reviews £41 includes taxes & fees 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/7e8ceee7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. 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Ave Downtown Playa del Carmen - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 6.4 320 reviews £24 includes taxes & fees 20 Apr - 21 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/e0579876.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free Wi-Fi 8.2 Very good 591 reviews £40 includes taxes & fees 29 Apr - 30 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-29&endDate=2026-04-30&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1590000/1587200/1587167/c393aec1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Playa del Carmen Playacar - Pool - Breakfast included - Parking included - Free Wi-Fi 8.0 Very good 1,002 reviews £65 includes taxes & fees 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=1587167&PinnedHotelID=1587167&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=89287395,9118779,46223173,92927360,112001418) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Things to do - Outdoor pool ### Family friendly - Mini-fridge - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Outdoors - Rooftop terrace ### Accessibility - No lift ### More - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Cable channels ### Food and drink - Mini-fridge ### More - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Winday Del Carmen Del Carmen HOTEL WINDAY PLAYA DEL CARMEN Hotel HOTEL WINDAY PLAYA DEL CARMEN Playa del Carmen HOTEL WINDAY PLAYA DEL CARMEN Hotel Playa del Carmen ## Frequently asked questions ### Does WIN DAY Playa - Hotel Express have a pool? ### How much does it cost to stay at WIN DAY Playa - Hotel Express? ### Is WIN DAY Playa - Hotel Express pet-friendly? ### How much is parking at WIN DAY Playa - Hotel Express? ### What time is check-in at WIN DAY Playa - Hotel Express? ### What time is check-out at WIN DAY Playa - Hotel Express? ### Where is WIN DAY Playa - Hotel Express located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## WIN DAY Playa - Hotel Express Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.6 Amenities ### 8.0 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 71 8 - Good 44 6 - Okay 18 4 - Poor 11 2 - Terrible 25 ## Reviews Verified ### 10/10 Excellent #### Akim 11 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location, Excellent view, very helpful staff! ##### Akim Stayed 10 nights in Jan 2026 Verified ### 8/10 Good #### Julian 29 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A good centric spot in Playa del Carmen, very close to the main street where you can go to catch the buses that go to Tulum and Cancun. Some stores and restaurants near by for convenience and overall the staff was welcoming and helpful in things like calling me a cab and storing my luggage. Recommended. ##### Julian Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Donald 13 Feb 2026 Liked: Amenities Friendly staff ##### Donald Stayed 8 nights in Feb 2026 Verified ### 4/10 Poor #### Jennifer Andrea 15 Jan 2026 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities They should clean more the rooms my sheets was dirty with stains and find some hair in the pillows also the towels had some stains and the fridge was dirty, and elevator was not working and I had 2 big luggage’s with me and needed to left one at the car. It was okay but I’ll not stay again. Staff was nice though. ##### Jennifer Andrea Stayed 1 night in Jan 2026 Verified ### 8/10 Good #### MICHAEL 30 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice room The hotel was a good budget friendly option. It was clean and in a good location. ##### MICHAEL Stayed 7 nights in Apr 2025 Verified ### 8/10 Good #### Nicole 1 Jan 2025 Liked: Staff & service Good value. Clean friendly staff. ##### Nicole Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### Joseph 5 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and friendly hotel, a short walk from the action of 5th Ave. ##### Joseph Stayed 1 night in Jan 2024 Verified ### 8/10 Good #### Hannah 9 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly Staff Easy check-in and extremely friendly staff. ##### Hannah Stayed 1 night in Jan 2024 Verified ### 6/10 Okay #### Todd 5 Jan 2024 Liked: Property conditions & facilities #### Decent Hotel The room was nice and the hotel was clean but the location was a bit far from the activities. ##### Todd Stayed 7 nights in Dec 2023 Verified ### 8/10 Good #### Niles 7 Jan 2025 Liked: Cleanliness, staff & service Staff was good. The room was clean. Towels and sheets could of been better, as well as the shower hot water was temped at warm at best. Overall a decent value for short trips ##### Niles Stayed 3 nights in Jan 2025 Verified ### 8/10 Good #### cynth 19 Aug 2023 Liked: Staff & service basic and clean ##### cynth Stayed 1 night in Aug 2023 Verified ### 10/10 Excellent #### max 7 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place ##### max Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Ana 4 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location ![](https://a.travel-assets.com/ugc/hotel-reviews/a1ba603a-9d04-4d93-b858-88fc3c32709c-1770231006507.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ana Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Rodion 3 Jan 2026 Staff A+ ##### Rodion Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Maria Eugenia 4 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Maria Eugenia Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Melani 24 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There was everything we needed. ##### Melani Stayed 1 night in Oct 2025 Verified ### 2/10 Terrible #### Tanya 9 Jan 2026 Disliked: Cleanliness Dirty, not clean at all don’t even provide you with the blanket then at the end of the stay they try to charge you $20 for a towel that has a little tiny bit of makeup on it. I would not recommend this place way overpriced. It should be like $40 a night. ##### Tanya Stayed 8 nights in Dec 2025 Verified ### 2/10 Terrible #### Daniel 23 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities The cleaning in the room was awful, hair and stains everywhere, the staff is rude and unhelpful and the elevator isn’t working ##### Daniel Stayed 2 nights in Jan 2026 Verified ### 8/10 Good #### Axel 30 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Buenos ##### Axel Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Luís 22 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Execelente ##### Luís Stayed 1 night in Jul 2025 Verified ### 6/10 Okay #### jose 21 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities My stay was excellent. I just wish they would give you a towel in better condition ##### jose Stayed 3 nights in Aug 2023 Verified ### 6/10 Okay #### Erika 25 Dec 2024 Liked: Cleanliness, staff & service, room comfort #### Nice rooftop pool! They were welcoming when my booking with vrbo fell through. Unfortunately parking on the street across the hotel our vehicle was towed, no no-parking sign. ##### Erika Stayed 1 night in Dec 2024 Verified ### 8/10 Good #### Ic Diaz 24 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Ic Diaz Stayed 1 night in Jul 2025 Verified ### 8/10 Good #### Darren 2 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Decent location. Clean. Nice bed. Clean shower. Everything works like it should. Nice cafe below too...:) ##### Darren Stayed 1 night in Jul 2023 Verified ### 4/10 Poor #### Robert 26 Mar 2025 Disliked: Cleanliness, amenities, property conditions & facilities Bring your own towels. Our room wasn't clean and the property in general is in disrepair. ##### Robert Stayed 5 nights in Mar 2025 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Exotic Resort in Mexico with private plunge pool!!](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Exotic-Resort-In-Mexico-With-Private-Plunge-Pool.h90950784.Hotel-Information) > - [The Fives Downtown Hotel - Curio Collection by Hilton](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > - [Selina Playa del Carmen - 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