Title: CASA TORTUGA 5Th. Ave Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=112001418&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # CASA TORTUGA 5Th. Ave ## Photo gallery for CASA TORTUGA 5Th. Ave ![Indoor pool - CASA TORTUGA 5Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/7e8ceee7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - CASA TORTUGA 5Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/18fdac2c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living area - CASA TORTUGA 5Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/f62ad556.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets - CASA TORTUGA 5Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/a2519f7a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - CASA TORTUGA 5Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/2d69c502.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A short walk from Quinta Avenida and Playa del Carmen Main Beach, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on-site and a full-service spa. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. ## Reviews 7.4 Good ## Popular amenities - Pool - Spa - Pet-friendly - Free Wi-Fi - Air-conditioning - Bar £29 includes taxes & fees 12 Apr - 13 Apr ## Room options ### Check availability for these dates Tonight [Mar 29 - Mar 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 30 - Mar 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Deluxe Suite, Garden View ![Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/deb1c46f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Garden View 8.6 Excellent 8 reviews - Garden view - 323 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View ![Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/40d92335.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed with Sofa bed, Garden View 8.6 Excellent 4 reviews - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Family Suite, Multiple Beds, Garden View ![Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/f7d340d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Multiple Beds, Garden View 10.0 Exceptional 2 reviews - 1 bedroom - Sleeps 5 - 2 Double Beds and 1 Double Sofa Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/2000000/1590000/1587200/1587167/c393aec1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Wyndham Garden Playa del Carmen Playacar - Pool - Breakfast included - Parking included - Free Wi-Fi 8.0 Very good 1,002 reviews £71 includes taxes & fees 30 Mar - 31 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Garden-Playa-Del-Carmen.h1587167.Hotel-Information?chkin=2026-3-30&chkout=2026-3-31&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=ecf20cc1-073a-48ed-a29a-a53f1b5e2957&top_cur=GBP) Ad ![Beach nearby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/38000000/37040000/37033500/37033467/d25a9c65_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Serenity Hotel Boutique by Alsol Downtown Playa del Carmen - 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Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 743 reviews £84 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2026-4-27&chkout=2026-4-28&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=ecf20cc1-073a-48ed-a29a-a53f1b5e2957&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-CASA-TORTUGA-5Th-Ave.h112001418.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-CASA-TORTUGA-5Th-Ave.h112001418.Hotel-Information) ## About the area Located near the beach, CASA TORTUGA 5Th. Ave is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62634%2C-87.07259&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=btwvpcKj0IqXi8_1PVqKUjBHiPU=) 5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710 ### What's nearby - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 1 min walk \- 0.1 miles - ![Calle 12](https://images.trvl-media.com/place/601751/da2476c7-eee9-4f3c-b3ae-af6c6068543a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Calle 12 3 min walk \- 0.2 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.3 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 9 min walk \- 0.5 miles - Central Square 5 min walk \- 0.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 53 min drive ### Restaurants - Cervecería Chapultepec 1 min walk - Fah Restaurant Bar 1 min walk - Starbucks 1 min walk - Mi Jardin Secreto 1 min walk - Restaurante Tropical 1 min walk ## About this property ### CASA TORTUGA 5Th. Ave Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on-site and a full-service spa. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi. Additional perks include: - An indoor pool - Tour/ticket information, a 24-hour front desk and concierge services Room features All guest rooms at CASA TORTUGA 5Th. Ave feature comforts, such as air conditioning, as well as More conveniences in all rooms include: - Bathrooms with showers and shampoo ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 7.8 Good 516 reviews £26 includes taxes & fees 30 Mar - 31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/93000000/92510000/92502500/92502420/352952e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MAYAB Playa - 5Th. 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Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Nearby parking fee: USD 6 per day (328 ft away) - Pet fee: USD 10 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 10:30 PM Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as CASA TORTUGA 5Th. Ave Hotel CASA TORTUGA 5Th. Ave Playa del Carmen CASA TORTUGA 5Th. Ave Hotel Playa del Carmen ## Frequently asked questions ### Does CASA TORTUGA 5Th. Ave have a pool? ### How much does it cost to stay at CASA TORTUGA 5Th. Ave? ### Is CASA TORTUGA 5Th. Ave pet-friendly? ### What time is check-in at CASA TORTUGA 5Th. Ave? ### What time is check-out at CASA TORTUGA 5Th. Ave? ### Where is CASA TORTUGA 5Th. Ave located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## CASA TORTUGA 5Th. Ave Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 6.6 Amenities ### 7.6 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 64 8 - Good 42 6 - Okay 25 4 - Poor 16 2 - Terrible 25 ## Reviews Verified ### 6/10 Okay #### Leon 23 Jan 2026 The room was clean, staff was good. It was a little noisy being that fah was really close. ##### Leon Stayed 7 nights in Jan 2026 Verified ### 6/10 Okay #### Raymond 8 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities Unit was just OK. AC worked fine. We were there for 6 days and the room was cleaned once and only because we requested it. Staff was friendly. As it is located on 5th Ave in Playa Del carmen, location is ideal for a variety of activities, restaurants, beach, ferries to Cozumel. Very noisy in the evening until approx 2 AM. ##### Raymond Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### MARIO 11 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable ##### MARIO Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### Wilma 15 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love this location.. it’s in the heart of all the fun of Playa de Carmen 💕💕💕 ##### Wilma Stayed 3 nights in Feb 2025 Verified ### 6/10 Okay #### Ana Maria 29 Apr 2025 Liked: Cleanliness, staff & service The property is well located on 5th avenue ##### Ana Maria Stayed 2 nights in Apr 2025 Verified ### 8/10 Good #### Barrie 16 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very plain - but the price was right - and the location was perfect. Internet didn't work. A/C was great. No reading lamps next to the bed. Bed was very comfortable - and clean. Staff had no English - I was just happy to be in PDC. Right on 5th Ave. ##### Barrie Stayed 4 nights in Oct 2025 Verified ### 10/10 Excellent #### Gabrielle Noelly 21 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property. ##### Gabrielle Noelly Stayed 1 night in Jul 2025 Verified ### 8/10 Good #### Kyle 2 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### employee took airpods great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing. ##### Kyle Stayed 1 night in Apr 2025 Verified ### 4/10 Poor #### Diane 24 Mar 2026 Liked: Amenities, property conditions & facilities Disliked: Staff & service Parking was not necessary for me. Shops conveniently outside the location. ##### Diane Stayed 7 nights in Mar 2026 Verified ### 6/10 Okay #### GLORIA 15 Mar 2026 Liked: Staff & service is noisy street, I could not sleep well there is music until 3am or 4am very loud. Very friendly staff. ##### GLORIA Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Capt.Eric 26 Nov 2025 Liked: Cleanliness, staff & service, amenities Nice place, quick check in and right on 5th Avenue don't miss the rooftop pool. ##### Capt.Eric Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### MARIA FERNANDA 30 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent stay. ##### MARIA FERNANDA Stayed 1 night in Dec 2025 Verified ### 2/10 Terrible #### Cristal 19 Mar 2026 Liked: Cleanliness, staff & service Disliked: Amenities L ##### Cristal Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Sam wujun 4 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Excellent ##### Sam wujun Stayed 10 nights in Dec 2025 Verified ### 10/10 Excellent #### Estela 6 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice for the price ##### Estela Stayed 1 night in Nov 2025 Verified ### 2/10 Terrible #### Miriam Dinorah 13 Feb 2026 Disliked: Cleanliness, property conditions & facilities The room was so dirty, without paper roll, the room in general smell urine, the room was in very bad condition. I left one night before. ##### Miriam Dinorah Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Alycia 30 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was spotless, wifi was great, hot water and great water pressure.Rooftop area was nice and relaxing. One of may favourite hotels in playa and we have been to 7 of them. Not a bunch of rules and they never bug you so you can just relax and enjoy your stay. Staff was very pleasant to us, ##### Alycia Stayed 5 nights in Nov 2025 Verified ### 4/10 Poor #### catalean mike 6 Feb 2026 Disliked: Cleanliness, amenities, property conditions & facilities Bathroom with rust and mold. Comode not secure, super loud expect long sleepless nights ##### catalean mike Stayed 4 nights in Feb 2026 Verified ### 2/10 Terrible #### MARIA 22 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities The hotel was dirty at the entrance, the smell was bad, the closes parking lot was like 6-8 blocks away. ##### MARIA Stayed 5 nights in Dec 2025 Verified ### 2/10 Terrible #### THIEN 16 Jan 2026 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities just your below average property. No amenities what so ever...not even courtesy coffee and no microwave. ##### THIEN Stayed 1 night in Jan 2026 Verified ### 4/10 Poor #### Denisse 12 Dec 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Rude staff and charged me more and a little dirty and so picky about towels and not enough toilet paper provided ##### Denisse Stayed 1 night in Dec 2025 Verified ### 8/10 Good #### Regina 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities I loved the location of the property. ##### Regina Stayed 3 nights in Apr 2025 Verified ### 2/10 Terrible #### Miriam 16 Jan 2026 Disliked: Cleanliness, staff & service, property conditions & facilities Hard parking near the area, locals around make lots of noise when they are cleaning like 3 am in the morning still making lots of loud noises. Not like at all. Not cleaning service, wifi and tv didn’t work ##### Miriam Stayed 2 nights in Jan 2026 Verified ### 8/10 Good #### Isabel 17 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities Pleasant boutique hotel. Loved the that ##### Isabel Stayed 3 nights in Jun 2025 Verified ### 8/10 Good #### William 22 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice Area. ##### William Stayed 2 nights in May 2025 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - 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