Title: Phantom Suites Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=82962433&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Phantom Suites Relax by the pool or take a short stroll to nearby beaches. Enjoy seamless support from attentive staff. ## Photo gallery for Phantom Suites ![Flat-screen TV - Phantom Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/83000000/82970000/82962500/82962433/0b9c4a8b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/cbcc6cfd-6950-4243-9493-cb307e186f3a-thumbnail.jpg?impolicy=resizecrop&rw=1728) ![Restaurant - Phantom Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/83000000/82970000/82962500/82962433/26a06d12.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Phantom Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/83000000/82970000/82962500/82962433/75c3002c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Phantom Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/83000000/82970000/82962500/82962433/b70a40ac.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ah Xok Suites is a haven near Mamitas Beach and Playa del Carmen Main Beach, offering an outdoor pool, in-room WiFi, and luggage storage. Unwind with local meal delivery service or seek assistance from the helpful staff at the 24-hour front desk. VIP Access ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Free Wi-Fi - Breakfast available - Kitchen VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 18 - Jan 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=82962433&PinnedHotelID=82962433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=82962433&PinnedHotelID=82962433&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 19 - Jan 20](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=82962433&PinnedHotelID=82962433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=82962433&PinnedHotelID=82962433&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=82962433&PinnedHotelID=82962433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=82962433&PinnedHotelID=82962433&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=82962433&PinnedHotelID=82962433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=82962433&PinnedHotelID=82962433&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Suite King ![Suite King | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/83000000/82970000/82962500/82962433/7890a7ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite King 10.0 Exceptional 1 review ### Highlights Soundproofed Kitchen Mini-fridge Flat-screen TV Blackout curtains Private bathroom Microwave Stovetop - Sleeps 2 - 1 King Bed ### View all photos for Master Suite ![Master Suite | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/83000000/82970000/82962500/82962433/0c20390f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 9.0 Wonderful 4 reviews ### Highlights Soundproofed Kitchen Mini-fridge Flat-screen TV Blackout curtains Private bathroom Microwave Stovetop - Sleeps 3 - 1 King Bed and 1 Large Single Sofa Bed ### View all photos for Suite Doble ![Suite Doble | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/83000000/82970000/82962500/82962433/62206042.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Doble 10.0 Exceptional 1 review ### Highlights Soundproofed Kitchen Mini-fridge Flat-screen TV Blackout curtains Private bathroom Microwave Stovetop - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/906300/906203/dd64f2c3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,015 reviews £411 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2e351c23-8de4-4e07-80cf-e53b2efd0699&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099921/a6fa7998_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### El Beso Adults Only at Ocean Riviera Paradise - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 1,000 reviews £286 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-El-Beso-All-Inclusive-Adults-Only.h15099921.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2e351c23-8de4-4e07-80cf-e53b2efd0699&top_cur=GBP) Ad ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/216887f2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 7.8 Good 9 reviews £131 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Indigo-Playa-Del-Carmen-By-Ihg.h120814106.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2e351c23-8de4-4e07-80cf-e53b2efd0699&top_cur=GBP) Ad ![5 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/101000000/100120000/100114100/100114025/b7ccce00_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jungala Hotel at VidantaWorld Riviera Maya Playa del Carmen - On private beach - Pool - Spa - Water slide 9.2 Wonderful 94 reviews £325 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Jungala-Park-Hotel-Riviera-Maya.h100114025.Hotel-Information?chkin=2026-2-2&chkout=2026-2-3&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2e351c23-8de4-4e07-80cf-e53b2efd0699&top_cur=GBP) Ad ![On the beach, white sand, sun-loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3210000/3205200/3205175/abc6427c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Haciendas All Inclusive Corasol - Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,899 reviews £313 includes taxes & fees 7 Feb - 8 Feb [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information?chkin=2026-2-7&chkout=2026-2-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2e351c23-8de4-4e07-80cf-e53b2efd0699&top_cur=GBP) Ad ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2410000/2406400/2406344/d68ef925.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 946 reviews £935 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2026-2-4&chkout=2026-2-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2e351c23-8de4-4e07-80cf-e53b2efd0699&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Ah-Xok-Suites.h82962433.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Ah-Xok-Suites.h82962433.Hotel-Information) ## About the area Located in Zazil-ha, a neighbourhood in Playa del Carmen, Phantom Suites is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Discover the area's water adventures with scuba diving, snorkelling and power boating nearby, or enjoy the great outdoors with cave exploring. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63732%2C-87.06459&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iFTTfT1JistuuWfAg-l-8vcwX14=) Calle 44 entre 5A Avenida y 1A Avenida, Zazil-ha, Playa del Carmen, QROO, 77720 ### What's nearby - Mamitas Beach \- 6 min walk \- 0.4 miles - Mario Villanueva Stadium Madrid \- 6 min walk \- 0.4 miles - Playa del Carmen Main Beach \- 8 min walk \- 0.5 miles - Quinta Avenida \- 8 min walk \- 0.5 miles - Quinta Alegría Shopping Mall \- 13 min walk \- 0.7 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive ### Restaurants - ‪Pizza Italia - ‬1 min walk - ‪Colectivo Mexicano Cervecero - ‬1 min walk - ‪Que Huevos - ‬1 min walk - ‪El Arabe - ‬2 min walk - ‪Roma Spaghetti - ‬1 min walk ## About this property ### Phantom Suites Hotel near Quinta Avenida Close to Mamitas Beach and Playa del Carmen Main Beach, Phantom Suites has plenty to offer. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool - Full breakfast (surcharge), smoke-free property and tour/ticket information - Local meal delivery service, luggage storage and a lift - Guest reviews give top marks for the helpful staff Room features All guest rooms at Phantom Suites include amenities, such as free WiFi, safes and sound-insulated walls. Other amenities include: - Kitchens with mini fridges, microwaves and blenders - Griddles, stovetops and cookware/dishes/utensils ## Similar properties ![Beach nearby](https://images.trvl-media.com/lodging/34000000/33550000/33545800/33545785/3d98bcec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming Mexican Style Condo with a fantastic location Downtown Playa del Carmen - Pool - Kitchen - Washing machine - Dryer 9.4 Exceptional 41 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=33545785&PinnedHotelID=33545785&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/17000000/16450000/16440600/16440593/33fdf822.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Palmas Condominio Downtown Playa del Carmen - Pool - Kitchen - Free Wi-Fi - Air-conditioning 9.2 Wonderful 61 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=16440593&PinnedHotelID=16440593&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/89000000/88510000/88502900/88502818/7e50614c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming condo with rooftop pool, scenic balcony, & kitchenette Downtown Playa del Carmen - Pool - Kitchen - Air-conditioning - Outdoor space 10 Exceptional 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=88502818&PinnedHotelID=88502818&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/103000000/102380000/102379700/102379651/2ab0e7f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alizee Tower Zazil-ha - Pool - Kitchen - Free Wi-Fi - Air-conditioning 9.8 Exceptional 28 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=102379651&PinnedHotelID=102379651&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/900000/899200/899112/3ea98a9b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riviera del Sol Downtown Playa del Carmen - Pool - Kids’ pool - Free Wi-Fi - Restaurant 9.0 Wonderful 895 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=899112&PinnedHotelID=899112&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/56f29e39.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riviera Maya Suites Downtown Playa del Carmen - Pool - Pet-friendly - Kids’ pool - Parking included 9.4 Exceptional 452 reviews £106 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/16000000/15720000/15711400/15711343/c111e616.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 1,005 reviews £99 includes taxes & fees 24 Jan - 25 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=15711343&PinnedHotelID=15711343&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby](https://images.trvl-media.com/lodging/89000000/88500000/88491200/88491133/84758c41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Modern studio with roof lounge, pool, firepit & partial AC - walk to bars/dining Downtown Playa del Carmen - Ocean view - Kitchen - Air-conditioning - Outdoor space 10 Exceptional 13 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=88491133&PinnedHotelID=88491133&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/700ec5ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riviera Caribe Maya Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 513 reviews £88 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/20000000/19010000/19005700/19005642/fb688bb4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotelito del Mar Zazil-ha - Pool - Breakfast included - Free Wi-Fi - Air-conditioning 8.8 Excellent 69 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=19005642&PinnedHotelID=19005642&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily full breakfast available 7:00 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 150 for children ### Things to do - Outdoor pool ### Family friendly - In-room kitchen - In-room microwave - Mini-fridge - Outdoor pool - Soundproofed rooms ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Tour and ticket assistance ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Well-lit path to entrance ### More - 3 floors - Built in 2021 - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Blender - Cookware, dishware, and utensils - Griddle - Hob - Kitchen - Meal delivery service - Microwave - Mini-fridge - Restaurant dining guides ### More - Desk - Iron/ironing board on request - Safe - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability An early check-in fee will be charged Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 9:00 AM - 5:00 PM Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 56.57 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately MXN 150 for adults and from MXN 150 for children - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Ah Xok Suites Phantom Suites Hotel Phantom Suites Playa del Carmen Phantom Suites Hotel Playa del Carmen ## Frequently asked questions ### Does Phantom Suites have a pool? ### Is Phantom Suites pet-friendly? ### How much is parking at Phantom Suites? ### What time is check-in at Phantom Suites? ### What time is check-out at Phantom Suites? ### Where is Phantom Suites located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Phantom Suites Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Amenities ### 9.8 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 51 8 - Good 10 6 - Okay 5 4 - Poor 0 2 - Terrible 3 ## Reviews ### 8/10 Good #### Jack 1 Jan 2026 The cleanliness, amenities, pool deck and staff were excellent. The short of an excellent rating was the fact that they did not have the rooms that were advertised. ##### Jack Stayed 7 nights in Dec 2025 ### 8/10 Good #### Raquel 3 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room. Efficient and responsive staff. ##### Raquel Stayed 8 nights in Dec 2025 ### 10/10 Excellent #### Jessica April 1 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Such a lovely stay. We stayed for 10 days. The receptionist was so attentive and helpful, the rooms were modern and clean. Overall 10/10\. Perfect location as well, right off the busy 5th ave but quiet and only a 5min walk to the beach. ##### Jessica April Stayed 10 nights in Nov 2025 ### 10/10 Excellent #### HANS 31 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent stay at this property, previously known to us as Ah-Xok. From the outset, the staff made a clear difference—Nohemi, Yamila, and Julian at the front desk were outstanding in coordinating taxis, providing helpful local guidance, and offering discounted beach club access nearby. Their service was consistently professional, attentive, flexible, and well-informed. The suite was spotless and very well maintained, featuring excellent air conditioning, a comfortable mattress, clean white linens, and reliable high-speed Wi-Fi. Yesenia maintained the suite to a very high standard and was particularly attentive in accommodating our customized cleaning requests, which was greatly appreciated. The rooftop—forget about it—is a notable highlight, offering a well-designed pool area with excellent views and a comfortable space to relax. The location is another strong advantage—close to 5th Avenue and nearby nightlife. As expected with this level of proximity, some noise may be noticeable on busier nights. Overall, guests can expect clean accommodations, punctual service, and consistently high-quality attention to detail. The hotel is fortunate to have such a strong and capable team. Highly recommended. ![](https://a.travel-assets.com/ugc/hotel-reviews/442d823c-0279-41c8-91d8-730cea7f8dc5-1767217696574.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### HANS Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Tina Marie 19 Mar 2025 Liked: Amenities, property conditions & facilities Beautiful and very clean and felt very safe!!! Staff was amazing!!! Would definitely recommend and will be staying here again.. ##### Tina Marie Stayed 8 nights in Mar 2025 ### 8/10 Good #### Julia 5 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location was excellent . Easy to access and walk 5th. Easy to walk to the beach. The bar on the corner had some excellent music . Breakfast was a nice option . ##### Julia Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Toby 26 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities We had a great experience. Clean rooms, friendly staff. Fast Wi-Fi. ##### Toby Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Callie 8 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved how close the hotel is to 5th ave. The staff is great and very helpful! Being on the quiet side of 5th ave was a plus! Everything is in walking distance. Will definitely come back in the future!! ##### Callie Stayed 5 nights in Feb 2025 ### 8/10 Good #### Angela 24 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location, staff and cleanliness of this property was excellent! The only complaint that myself and my party had was the mattress and futon was absolutely terrible, both were very hard and difficult to sleep on. Despite that, we were all very pleased with this place and will be back. ##### Angela Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Judge 19 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Holiday playa del carmen Staff was friendly and courteous. Great location close to the beach. ##### Judge Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Nakayla 17 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities loved this property and the location was awesome the staff was outstanding as well so polite and informative.Overall no complaints the only thing was not enough towels and i wasnt the biggest fan of the bathroom shower door the ledge was uneven causing the floor to get wet even with a shower mat ##### Nakayla Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### Ali 27 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff, very helpful and friendly ##### Ali Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Tiffany 21 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Location location location!!! This hotel is located perfectly on 5th ave surrounded by lots of great restaurants and bars. The hotel was very clean and everyone I encountered at the front desk was extremely nice. If you’re in Playa this hotel is a great pick!!! ##### Tiffany Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Darcy 13 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden Gem A hidden gem in the less busy section off right off Fifth avenue but a close walk to everything. A little loud from the bar around the corner on 5th avenue but I imagine a huge improvement over any other place near 5 minutes from the beach. Looks exactly like the pictures. ##### Darcy Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### jennifer 28 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent 10 stars! I stayed in many places in Playa and this was my absolute favorite. Fernanda, Armando and the other lady I forgot her name gave exceptional service. The best part is the location. Right on 5th avenue and walking distance to everything cool. When I return to Playa there’s no question about where I’ll be staying! ##### jennifer Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Armidas 13 Apr 2024 It the middle of shod and bars/restaurants. . Enjoyed our stay. Would return ##### Armidas Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Melissa Lynn 25 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful property, especially the rooftoop terrace. The hotel is relatively quiet and is very clean. The front desk staff are amazing! They are incredibly friendly and helpful. ##### Melissa Lynn Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Angie 13 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recommend! A great hotel in a nice location just off of 5th ave where all the restaurants and shopping is. A nice rooftop area with a pool. The staff was always friendly and available. They do have a secure front door. The room was spacious and had a balcony. There was some noise from the street. ##### Angie Stayed 1 night in Dec 2024 ### 10/10 Excellent #### N 2 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A smaller apartment type hotel. A very nice option near 5th Ave and walkable to shops, dining and the beach. The rooms are comfortable and well maintained. The staff were friendly and helpful. We had a couple hiccups and the staff was efficient about resolving the issue. Depending on the room, you may hear street notice of barking dog but it’s wasn’t a major concern. All in all - enjoyed our stay and would definitely return. ##### N Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Allie 20 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was amazing! Everyone was so polite and kind. The room was very large and very clean. The location is perfect for tourists that want to be near 5th Ave. If you are a light sleeper, be aware there is a bar nearby that does live music most nights. It stopped by 12 at the latest. I personally loved hearing them sing and didn’t mind the noise but that is something to be aware of! ##### Allie Stayed 4 nights in Feb 2025 ### 8/10 Good #### Kerry 17 Jan 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Staff were helpful and very nice. Boards and deck around pool cracked. Need ro be replaced. Couch very uncomfortable to sit on. Needs to be replaced. ##### Kerry Stayed 6 nights in Jan 2024 ### 10/10 Excellent #### Adam C 28 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are amazing!! Louis (Manager), Erica (am shift) and Bob (pm shift) were super friendly and extremely helpful with all of our questions. The safe in our room didn’t work and the staff had it change within an hour. We were given multiple ideas of where to eat every day, specific sites to visit and even days of the week they were less busy. The cleaning staff were so quiet and conscience of all the other guests, they worked so hard to keep the hotel sparkling clean. Our pre-arranged transport to Cancun was causing us issues and Bob made one phone call and spoke to the company on our behalf…resolved in less than 5 minutes. We love this hotel and would recommend to anyone considering a stay in Playa del Carmen. ##### Adam C Stayed 9 nights in Feb 2024 ### 8/10 Good #### Raymond 20 Nov 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Ah Xok is on 5th Ave. so there is noise. But it is on the quiet end so the noise is generally not a problem after around 11pm. We love the area and the proximity to a quiet, undeveloped beach. We like everything about the place -- location, staff, room, balcony, rooftop, etc. -- but for one thing. The adjoining room doors are awful. Neighbors might as well be in your room. Normal conversations can easily be heard through the adjoining doors. We love everything else and would have given 5 stars but for the doors. They should be replaced or, better yet, seal the doorways and get rid of adjoining rooms. ##### Raymond Stayed 7 nights in Nov 2023 ### 6/10 Okay #### Barbara 5 Mar 2024 Liked: Cleanliness, staff & service I stayed in a studio at Ah Xok for one month. The concept was spot on. The location was very convenient to 5th Ave North with lots of shops, restaurants and a short walk to the beach, Staff at the suites/hotel were fantastic. A shoutout to Roberto, Luis and Erica who were always friendly, helpful and knowledgeable. While the property was very clean and met most of my expectations, I likely wouldn’t stay again unless I was assured that the beds and sofas were upgraded. The bed in my room was hard as a rock and the sides slanted toward the floor. Horribly uncomfortable. The sofa/futon was worse. There wasn’t one iota of comfort. I usually resorted to sitting in a kitchen chair if I wanted to watch TV. Sitting on the sofa was near impossible, which felt like sitting on fabric covered metal slats. ##### Barbara Stayed 28 nights in Feb 2024 ### 6/10 Okay #### Kathleen R. 22 Mar 2025 Liked: Cleanliness, staff & service If you like live music this is the hotel for you. The staff were excellent and the room was very clean, it has a kitchenette and equipment. My partner loved the coffee every morning. The downside is the location is very close to a bar that blares their music until midnight, every night. Some of the music is good. If you are used to reading before bed, I suggest earplugs. The tv remote didn’t work unless you were a foot from the tv. The furniture is old but the bed was very comfortable. Linens showed a lot of usage. Shower is small but clean and modern. Personal safety was not an issue, the front door is always locked and manned by the front desk people. There was plenty of police available but we didn’t see and issues when we went out at night. Safety around the roof top pool and breakfast area was an issue. I fell and broke my wrist when moving between the pool and the bathroom. The tile was extremely slippery because of the water from the pool. There was no slip treatment on the tile or runner to absorb the water so it was very slick. No one seemed to make a big deal of my fall except to get a first aid kit and bandage for the small cut on my toe. No one offered to call for medical help or checked to see if I was okay after. It happened the day before we left so I wrapped it and bought a sling. Went to the ER when we arrived at our home airport and had it casted. If we were bigger party people it was perfect for the price and location. Very clean and friendly. ##### Kathleen R. Stayed 6 nights in Mar 2025 ---