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"Our floor was shut off so we had to go up a floor and then down the fire escape to get to our room! We had food in the hotel but the food took ages and our kids dessert came out after asking for it three times! In the room next door there was some much noise! Someone else had call security that came but instead of say that they heard them a came to see what was going on they told them someone had complained!! The guy in the room went mad and kept asking who complained!! My wife and children were in the room on their own at the time and felt unsafe. Overall it the worst stay I have ever had. When we left I did say to the receptionist who said that the manager my email me but I have heard nothing."

"Great hotel. Warm and welcoming. Comfy rooms and comfortable bed. Very nice breakfast too!"

"Breakfast was great, very easy check in "

"Convenient location, comfortable room, helpful staff. Overnight stay only so didn’t use facilities or have breakfast."

"The hotel was the perfect location for m weekend visit with family, and the view of the lake from my room was really charming. The staff were incredible friendly. Thank you for making my staff stress free. "

"The staff was wonderful. Just one person handling reception, bar, and dining. So way understaffed. Very outdated facility. Bathroom sink didn’t barely drain. Felt as the space wasn’t clean."

"I booked the Delux manor room (£250+) for my mum's 70th birthday but it was terrible. Coffee machine was dirty, kettle was not clean and was too small, mould around the window, mould and damp marks on the ceiling in the room and in the bathroom. Tom was accommodating on the phone prior to staying, restaurant staff were very slow serving but were friendly and James (duty manager) promised a full refund after my complaint about the mould and the fact it caused my asthma to flare up causing me to take my reliever through the night and the week after the stay.. 2 weeks later I still have had no refund and will escalate it further as selling a room in that condition is unacceptable to customers health. Photos to prove all of the above. Price does not include swimming pool use unlike other hotels. A very disappointing stay all round."

"Great hotel in the heart of Canterbury. Had a cot set up for us on arrival. Bed really comfy and shower great. Breakfast was excellent, highlight being the waffle machines. Parking wasn’t an issue for us as we used the park and ride which took 5 minutes and was a 5 minute walk to the hotel so really convenient and only £4 a day vs £25 a night if parking in the city. Staff were all lovely. Loved how they respected history when building the hotel with the ground window in the lobby showing the theatre ruins below. Would definitely stay again on another trip to Canterbury."

"Great breakfast, very friendly staff "