Ashford International Hotel & Spa

Photo gallery for Ashford International Hotel & Spa

Primary image
Indoor pool
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Ashford International Hotel & Spa

VIP Access

Ashford International Hotel & Spa

4.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Simone Weil Avenue, Ashford, England, TN24 8UX

Explore the area

  • Popular LocationAshford Museum19 min walk
  • Popular LocationAshford Golf Club2 min drive
  • Popular LocationAshford Designer Outlet8 min drive
  • AirportLondon (SEN-Southend)88 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Ashford

Located in Ashford, Ashford International Hotel & Spa is near a train station. Godinton House and Gardens and Belmont House and Gardens are local landmarks, and some of the area's attractions include South of England Rare Breeds Centre and Elham Valley Railway Museum. Dymchurch Amusement Park and Bredgar and Wormshill Light Railway are also worth visiting.

What's nearby

  • Ashford Museum - 19 min walk
  • Ashford Golf Club - 2 min drive
  • Godinton House and Gardens - 3 min drive
  • Willesborough Windmill - 5 min drive
  • Ashford Designer Outlet - 8 min drive

Getting around

  • Ashford, England, UK (QDH-Ashford Intl. Train Station) - 5 min drive
  • Gatwick Airport (LGW) - 58 min drive

Restaurants

  • Pizza Hut - 11 min walk
  • Beefeater - 14 min walk
  • The Little Teapot - 17 min walk
  • Little Raj - 18 min walk
  • Pizza Express - 19 min walk

About this property

Ashford International Hotel & Spa

4-star hotel with full-service spa and health club
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a spa tub are on-site.
Ashford International Hotel & Spa offers 179 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club.

Guests aged under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub.

The spa is open daily.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 15.00 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Horizon Restaurant
  • Quench Bar

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Shopping
  • Hot tub
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms - 19

Outdoors

  • Garden
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 15.00 per person (approximately)
  • Pet fee: GBP 15 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 16 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ashford International Hotel Kent
Ashford International Kent
Hotel Ashford International
Hotel Ashford International Kent
Ashford Hotel International
Ashford International Hotel
Ashford International
Ashford Hotel Kent
Ashford & Spa Ashford
Ashford International Hotel
Ashford International Hotel & Spa Hotel
Ashford International Hotel & Spa Ashford
Ashford International Hotel & Spa Hotel Ashford

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 373 out of 893 reviews
5 - Excellent 42%
Rating 4 - Good. 346 out of 893 reviews
4 - Good 39%
Rating 3 - Okay. 116 out of 893 reviews
3 - Okay 13%
Rating 2 - Poor. 32 out of 893 reviews
2 - Poor 4%
Rating 1 - Terrible. 26 out of 893 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

3.8/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great service. Room was clean but starting to feel a little tired on the decor side
Stayed 1 night in Jun 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, hotel bedrooms a little dated but clean, had issue and was moved into a different room very quickly
Stayed 1 night in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall very good. Only criticism decor in bedroom was a bit tired and needed updating.
Stayed 3 nights in May 2022

2/5 Poor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
we enjoyed the fact that that we could use the swimming pool and the gym as well as the bars and restaurants , however i have to complain about the noise we experienced on sat 30th of April due to door banging , also on sunday night we experienced terrible customer service at the bar where we waited for half an hour to be served the wrong order - shame that the service did not mirror the hotel 4 stars
Stayed 3 nights in Apr 2022

3/5 Okay

Travelled with family
Liked: Staff & service, amenities
This hotel has loads of potential but it needs some money spent on maintenance. Our family room was a good size and the check-in was seamless. The decor was a real mishmash with the downstairs looking great but the bedroom appearing to be a tribute to the 80s. The door was hard to operate, some of the light switches didn’t work and there was an enormous crack on the wall. At the bar one lovely lady was rushed off her feet. There was a good section of drinks and bar food. We attempted dinner but despite there being around 50 empty tables, the gentleman said they were fully booked for nearly an hour, so we went elsewhere. The pool was great. Our kids really enjoyed it and we returned a couple of times during the stay. In summary, it wouldn’t take much to get this place up to 4 star standard but it’s not there in its current state.
Stayed 1 night in Apr 2022

4/5 Good

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It's a nice hotel. The communal areas were very well kept. The rooms slightly less so. Rooms were weren't dusted terribly well. There was a crack in the wall by the front door and some minor damage in the bathroom they could do to be sorted. Hairband was on the carpet in the room from previous guest which I would have expected up have been spotted and tidied away. Also only 1 bathrobe was available in the room. Overall very good but some minor details could have been improved
Stayed 2 nights in Apr 2022

3/5 Okay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very tired and outdated decor. It looks grubby. The shower curtain was stained and there was fungus and stains on the shower. Very poor power to the shower and the water temp was variable.
Stayed 1 night in Apr 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, room comfort
What can I say ……….
I don’t know where to start or want to relive it. Worst hotel experience ever. Definitely not dog friendly and only got couple hours sleep. Some of the hotel shabby, the centre bit not so bad. Room was awful with closed door to room next door. From beginning could hear constant coughing and sneezing from next door all throughout night and then worse hearing another person voice above my head from the floor upstairs. I was going to have a bath, it was disgusting so had shower instead. Soup served in a tiny 6cm bowl not too mention I got over charged for my drink.
Stayed 3 nights in Mar 2022

4/5 Good

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2022

3/5 Okay

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
First room was dirty changed rooms much better
Stayed 2 nights in Mar 2022