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"The hotel was comfortable and clean, the staff were friendly, helpful, and professional. The bar was clean & welcoming with live sport on tv. I did not have the breakfast as I left early in the morning, but was offered a takeaway insteads."

"We were on the ground floor near the gym and swimming pool.It was easy access as I have walking problems The only problem was the swimming pool was a bit cold."

"Our floor was shut off so we had to go up a floor and then down the fire escape to get to our room! We had food in the hotel but the food took ages and our kids dessert came out after asking for it three times! In the room next door there was some much noise! Someone else had call security that came but instead of say that they heard them a came to see what was going on they told them someone had complained!! The guy in the room went mad and kept asking who complained!! My wife and children were in the room on their own at the time and felt unsafe. Overall it the worst stay I have ever had. When we left I did say to the receptionist who said that the manager my email me but I have heard nothing."

"Great hotel. Warm and welcoming. Comfy rooms and comfortable bed. Very nice breakfast too!"

"Breakfast was great, very easy check in "

"Convenient location, comfortable room, helpful staff. Overnight stay only so didn’t use facilities or have breakfast."

"The hotel was the perfect location for m weekend visit with family, and the view of the lake from my room was really charming. The staff were incredible friendly. Thank you for making my staff stress free. "

"The staff was wonderful. Just one person handling reception, bar, and dining. So way understaffed. Very outdated facility. Bathroom sink didn’t barely drain. Felt as the space wasn’t clean."

"Great hotel in the heart of Canterbury. Had a cot set up for us on arrival. Bed really comfy and shower great. Breakfast was excellent, highlight being the waffle machines. Parking wasn’t an issue for us as we used the park and ride which took 5 minutes and was a 5 minute walk to the hotel so really convenient and only £4 a day vs £25 a night if parking in the city. Staff were all lovely. Loved how they respected history when building the hotel with the ground window in the lobby showing the theatre ruins below. Would definitely stay again on another trip to Canterbury."