Find luxury hotels in Locks Heath

"We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances. When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer care during our initial phone call left a negative first impression. Overall, the hotel itself was fine, but better communication and understanding in situations like this would really improve the customer experience."

"The room was clean and decor in good. It was air-conditioned but stopped during the night, there was a window but it was locked shut so not a great nights sleep. If these hotels want to save on electric please let us open a window. We wouldn't stay in the summer months due to this reason alone. Convenient for parking, shopping and eating and good value for money."

"Excellent in all areas, clean comfortable room, food was top class "

"I have stayed at this hotel now 6 times as I use a local garage to do repairs on my vehicles. Always had excellent service"

"."

"Great staff. Nice cocktail happy hour and a good breakfast in the morning. Thanks for a lovely stay."

"So far so good ,it is a convenient place to stay for the cruise ship"

"Breakfast was lovely catered for everyone Room was clean and comfy Staff really friendly and helpful"

"Wonderful hotel comfortable beds and pillows spotlessly clean. Nice decor. Would highly recommend and will definitely stay again "