- Disliked: Cleanliness
We turned up at the hotel and went to check in. Instantly there was an issue, as multiple families were checking in and being advised that the hotel had over booked and they were full. I showed our booking reference and the receptionist disappeared for 10/15 minutes without saying a word. Another member of staff arrived and advised they were there just to hold fort whilst the receptionist was away from the desk. No manager was on site that weekend and due to the mess up of bookings it was obvious the staff were trying their best to get rooms ready for guests that were turning up. We booked a double room and when we finally got into our room it was a family room with two double beds. The room had a hint of raw sewage as soon as we walked in and came and went throughout our two night stay there. Granted the first night was extremely hot due to the weather, but the windows only open a few inches and have security cable on them so you cant open fully to get any breeze in the room. The room itself wasn’t the cleanest of rooms. You could see where the cleaners have just run a cloth over the bed side table and lamp with dust engrained between the lamp base and table and dust on the lamp itself. Due to the current COVID-19 we thought the rooms would have had a higher cleaning standard than they did. The bath you could tell was very old, the nobbles on the floor of the bath had worn down considerably with two black marks in between. Overall, I won’t return.