Search Chalets in Llay

"Awful service. Dining area and bar area full of dirty plates and glasses - staff kept walking past them. staff more bothered about having a chat than serving at the bar, reception or restaurant."

"Dated. Spa full of screaming kids. "

"The room was clean (dated)"

"We were asked on the first night not to eat in the restaurant as they had two bus trips and it would be noisy and service would be slow. We struggled to get a seat in the bar area, eventually getting a seat at a low table, not ideal for eating at. Service at the bar was very slow, I got my meal eventually, my friend had to ask where his was and was served eventually. Second night was not much better, we did insist on eating in the restaurant and it was a bit more civilised. The bar was very busy and the staff really struggling."

"Lovely hotel in a great location. Easy access to the train station and a 5-10 minute walk to the town centre. Nice twin room and good breakfast options. Staff all friendly. The only downside is parking next to the hotel is convenient but very expensive."

"Clean throughout,,excellent manageress"

"We have been coming here every year for the last 10 years. Decor hasn’t changed and really is in need of a refurb now. Breakfast was also really disappointing this year, no decent hot drinks unless you paid for them in addition to a hot breakfast. Also VERY surprised having to pay for breakfast before leaving the restaurant (rather than at check out) This used to be the gold standard hotel to stay at for the races but not now I’m afraid."

"Great Staff. Clen rooms and great pruce"

"Overall the hotel is "