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"Good location, spacious family room, attentive and friendly staff"

"Room was very dark, difficult to find hotel no sinage, no parking. Restaurant was closed so had to eat out, very noisy party and my"

"AC WAS GOOD AND WE HAD A PRIVATE CAR TO TAKE US TO TERMINAL 5. Driver was great. Room was really nice and clean. "

"We stayed in a standard double room, which was spacious, very clean, with a super comfortable bed! I slept like a log! The staff were all friendly and helpful. We had a swim in the pool, which although small, was excellent for swimming lengths and was a nice temperature. We ate at the restaurant, which served pub grub and was very tasteful. So why not 5 stars? The toilet in the room was separate to the shower and bath, and also the sink. It would have been nice to have a little sink in the toilet, as in the night you had to feel around for 2 rooms! There was no room service at all. There was a page on the app but in the restaurant the server told us you'd have to order downstairs and take the food up yourself. Most concerning, the pool was unmanned. No one was in that area at all. We had to sign a waver form before using it, so don't use the pool on your own. There was a panic pull outside the sauna but if you had an accident or you needed help away from the pull cord, I'm not sure how long it would be before someone found you.Lastly, there is a small amount of parking on site but you need to phone in advance to book this at £21. Overall a lovely hotel and we would stay here again."

"Good experience "

"Beware of hotels that book large conference groups. There were two large groups, one that partied outside our window until midnight. We could not access our original rooms as the lift was broken and my 89 year old mother could not go up the stairs. The receptionist was more interested in checking out the split ends in her hair than she was in trying to accommodate us with new rooms. When they finally did give us rooms, we had to haul five suitcases, a car seat, a two year old and my Mom in her walker by ourselves. Disgraceful. "

"Now one of favourite hotels in uk. Staff made a special effort for my partners birthday and hotel and grounds are stunningly beautiful. Spa was great as was the food. Probably the tastiest sole I've had. Eating out in uk is too expensive nowadays but this was worth it"

"My wife and I took the local transportation from Heathrow to the hotel. When we arrived there was no one at the counter and a small line had formed, two gentleman came to the desk about five minutes later and got the line down. We were informed that we booked an ADA room, no worries. We checked in and got to our room. It was very clean and made a great spot to rest for our flight the next morning. We enjoyed the included breakfast which was a wonderful touch. "

"Couldn’t check in early because I didn’t receive the text message , I only had the itinerary / booking number and it wasn’t being aacceoted for self check in - it was unfortunate, my daughter wasn’t feeling well but gladly waited with me for an hour until we can be checked in. It’s better to book directly with the official website as it speeds up the check in process - witnessed a good number of people able to access their rooms early because of this. We got directions to our lodge, which was great. The shower was clean but when we closed the bathroom door, there were hairs and the floor was wet behind it . In the end, the bed was comfy and we just needed a clean enough space to rest and stay for the night,"