Search Hotels by Independent in Hanley Castle from £35

"Very helpful and polite staff. Clean room, reception area and a fantastic breakfast."

"Very enjoyable stay. Food was excellent as were the staff and service. Good sized room and comfortable. Would have been useful to have a fridge "

"Beautiful hotel , very convenient for shopping and eating out"

"Very comfortable room with its own sofa, great location, helpful staff, and a good quality Wi-Fi which didn't break down all the time. If there was any improvement to be made I'd suggest topping up the tea bags etc after the first day. "

"Lovely spot with great rooms "

"Our experience at the hotel was fantastic. We were welcomed by Andrea at reception on the Friday who checked us in and gave us the information required. We went to the swimming pool in the evening and they gave you complimentary towels and to our surprise there was a sauna and steam room too, this was not listed on the hotel.com site so that was a bonus. Breakfast in the morning, we were always greeted by Josh who always accommodated our dietary need by bringing out veggie sausages, and we had a lovely time talking to him, always happy to see you. The hotel guests were polite and friendly and had plenty of conversations. I will be going back there, the staff were great and that made it an enjoyable stay. One thing i did notice was that the air con was not working in the room, it just blew out air, i forgot to mention it to reception."

"Beautiful hotel in lovely surroundings will definitely come back. "

"Nice with air cons and comfy n beds, horrible pillows however "

"My husband Matthew and l arrived at the hotel early evening. It had been a very long, hot tiring day. I explained that we had booked additional on the Friday due to having to do some meetings for work, as well as the Saturdays original booking. I asked if we could stay in the same room for 2 nights. Ahmed who had greeted us ,was AMAZING, and sorted all that out for us , and made sure we had a room with air con. Professional, warming and welcoming , nothing was to much trouble. Amazing other staff who were like family , it had a family feeling in the hotel ,so comforting and warm welcoming. "