Green Dragon Hotel

The location was excellent and able to park the car in your car park. food was also good

Very pleased overall since my last visit 18 months ago, still work in progress I believe

The Green Dragon is a work in progress. Only a few years ago it was a laughable disaster. Recent investment has made many positive changes. The reception and lounge are light and welcoming. The staff a typical of Hereford, chatty and friendly. We stayed over Christmas to visit family. The fixed radiators didn't work but a plug in substitute kept the room warm. Cleanliness was an issue for us. There was a layer of dust on the headboard that remained for our six day stay. The sink didn't drain quickly and when I removed the plug it was blocked with an inch of human hair. The diffusers over the sink were full of dead insects and debris..I reported this but nothing changed. The new carpets seem to receive new stains in the corridors and the lift daily but no one is tasked to clean remove them before they become a fixture. The bar and lounge staff are helpful but there are not enough of them and they haven't received sufficient training. The Orangary bar had to close due to lack of staff. The hotel management need to continue their project with more investment in the staff and the supervision of staff. The car park is currently being abused by non residents who know that the area is not yet being monitored. I couldn't get a space on Saturday night because of revellers who were walking home. We would stay again and hope to see more improvements in the near future.