We booked for our Anniversary. After the booking we were told all spa facilities were out of service, a massive blow to our weekend and this was the sole reason for this hotel. We were informed the hotel would ‘make it up to us’
1 week before our stay, the additional blow of the 10pm curfew hit.
We arrived, gorgeous hotel. Covid measures in place. The receptionist took our bag and I asked her to arrange a local taxi to pick us up that day. For a 9 min journey she told me it would cost £35.00+ We of-course needed a return journey too. I was disgusted. I spent 10 minutes calling local firms and got myself a £11 taxi. I have traveled the world and the concierge team are always the best and most helpful for local needs - not here.
On return. We got the keys to our room and it was absolutely tiny. The bathroom was bigger. There was no daylight- the curtains wouldn’t move. The blind slats wouldn’t turn. There were no ceiling lights - just lamps, so we felt very depressed in a dismal small room.
Breakfast the following day was the last straw for us. We opted for a ‘full English’ - a spoon of beans - cold. 2 fried eggs. 2 bacon that were so thick, fatty and under cooked, I left. 1 sausage. Half a mushroom. I asked for toast, it arrived after I ate what I could - cold, no butter.
On checkout - the receptionist took our key and said ‘ohh you should have stayed in our suite- it has a gorgeous bath’ I was mortified. Huge smack in the face for what was a dreadful stay.
