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"The carpet in the room is stained, the drawers were extremely hard to close. The furniture is outdated and shabby. However, the bed was comfortable. The bedding and bathroom was clean and the towels were nice. Also, it's a great location. "

"Great room with views room 1188 king studio friendly staff great location for sightseeing in London "

"Top level"

"Stunning Lobby and bar. Check in experience was satisfactory. Room was small with small double bed. Cocktails at the bar were great however the bar experience was disappointing. Along with other residents we had to wait at least 45 minutes in between drinks to be served again at one point having asked for more drinks the server disappeared and forgot us…. we were still expected to pay13.5% service charge. Frustration was clear amongst the people around us. The bar was understaffed and the frustration with this was also apparent amongst them! We gave our feedback on check out about the bar experience, the team member was sympathetic but advised that we should have reported this to the bar staff at the time. This was not appropriate to do at the time as it was difficult enough getting a drink let alone trying to give feedback or refusing to pay a service charge.We were offered a voucher however we were leaving at that moment so declined the offer and just left our feed back. Great location for central London ..just next to Hyde Park "

"We had stayed several Times at Riu Madrid which is an excellent property which we always book even before booking our flights to Spain. However, we had not stayed in any other of their hotels. This time we chose the London property after hating our booked hotel and scrambling to find where to stay. The Riu London did not disappoint. We checked in within an hour of booking it in Expedia and when we got there we were welcomed with open arms. The hotel is spacious with all the amenities you could want, even a Gym and like the one in Madrid, the included breakfast is marvelous. Thanks Riu for saving our vacation. From now on I will search for Riu Hotels wherever I vacation before even entertaining the idea of staying somewhere else. "

"Great location."

"Decent central london hotel. Good price considering the location, but basic and lacking in amenities"

"Room was small but very nice staff was helpful but reservations manager didn’t help us"

"Wonderful Hotel on Kensington High Street next to the Palace and Gardens. Comfortable, clean and convenient with exemplary courteous staff this is by far our favourite London Hotel. There is a quiet confidence in delivering a first class experience, that only works when there is total team commitment. The Royal Garden Hotel has a team that provides an exceptional outcome every time which is why we return again and again. From reception to housekeeping , the restaurants and piano bar(try the cocktails) everyone pulls together 'on brand'. A must try."