I scheduled the rooms, 2 rooms total, for my employees as they would be working in the area over the weekend. We were told that they had to be checked in by 11:00 PM. Unfortunately, they were stuck in traffic as it was a Friday night and a 2 hour drive to the hotel. We contacted the hotel while in traffic stating that we might be late due to the traffic. The person answering the phone assured us that it would not be a problem and to just call the same number upon arrival and she would check them in. With that being said, they actually arrived before the 11:00 deadline, however, the door was locked so they called the previous number for 30 minutes with no answer. Needless to say, they had to go find other rooms, as I had reserved 2, for the first night's stay. My foreman went to the hotel the next morning and explained everything that went on and they refused to issue a refund. As previously stated, the rooms were for 2 nights so my employees stayed the second night as it was too late to cancel without being charged. We didn't want to throw more money away at this point. However, we explained to them that we would not be reserving any more rooms, which we needed for the 3 following weekends.
Comment from Hotel Management
29-Aug-2017 by Manager, Hotel Management
We welcome candid feedback from our guests. I would like to apologize for the setback that you experienced during your stay with us. Your comments will be forwarded to our management in order to address it accordingly. I hope that you will consider staying with us again and accord us an opportunity to serve you better.