I've just spent 7 nights at the Sofitel - my second time staying here due a great experience the first time.
The staff are friendly, the location is excellent and the rooms are spacious and comfortable. That said, for a hotel that aspires to 5 stars, some of those stars have somewhat faded.
I would expect the rooms to be cleaned well on a daily basis, and for facilities to be modern and working.
In terms of cleanliness there were areas that hadn't been properly cleaned on arrival and, what's worse, weren't touched during my stay.
The welcome gift of 3 small chocolates and raspberries were delightful on arrival... but the plate with the raspberries was still there on Day 4, and I had to write a note for them to be taken away (photo attached).
Similarly, on day one I drew a sad face in all the dust around the food in the mini-bar (this was still there on day 7 despite the mini-bar being re-stocked daily), and there were plenty of watermark stains around the room that hadn't been cleaned away.
The bathrooms didn't get a proper going over either. My empty contact lens cases weren't cleaned away (perhaps understandable), but nor were my beard trimmings. Yuck. Clearly the only the most cursory of surface cleans around the rooms.
Finally, the room facilities have seen better days. The WiFi was ropey, the TV remote barely worked more than 30cms distance away, and the hifi thing was nice for waking up to... but no bluetooth connectivity.
All added up to a hotel past its best.
Traveller from London
Sofitel Berlin Kurfürstendamm is right off Berlin's iconic tree-lined avenue of upscale stores and cafés, in City West. The …More
We stayed at Steigenberger hotel for a week. Lovely hotel and friendly staff. The room was excellent and the location was ideal. Very comfortable bed! Nice to have a safe in the room for your valuables. We had a free travel card from the hotel for the duration of our stay which was great, saved us €100. Transport links are very good and great food options close by. I'd definitely be returning to the next time I stay in Berlin.
Traveller from Newport, UK
Opening onto a quiet park adjacent to the Ku'damm area, this hotel provides walking-distance access to Kaiser Wilhelm …More
Under standing Berlin 3 day city break did walking tour and river spree tour and don't if our own exploring Berlin is Athens on the spree for sure but we we'd still unsure about fr east west fusion ang how good or held that it has been for all involved
This modern hotel is located in the centre of Berlin, 500 metres from the Reichstag and 50 metres from the historic …More
The hotel seems quite new as everything is very modern and very clean. The rooms are spacious enough and the bathrooms are also quite spacious. The staff is very professional and very helpful. The location isn't smack in the middle of the old town but it actually works out for the better because it not too noisy and crowded. It is a minute's walk from a major train station that has all the important lines running through it and is only one stop away from the central station. It is also very close to a beer garden which is an amazing experience. Would definitely recommend anyone to stay here.
Located in the heart of Munich, this hotel is within 2 mi (3 km) of Augustiner Keller, Marienplatz, and Church of Our Lady …More
Hotel is an excellent location and within walking distance of everything, the only negative thing I have for my stay which was the breakfast was not included and then it was priced at €34 each to pay on the day
This modern, centrally located hotel lies directly opposite Munich's main train station and within 500 metres of the old town …More
Fantastic hotel in central Munich with easy access to all forms of transport to sites of interest, and there are many. Definitely recommend the hotel as the staff were brilliant and made everyone feel valued. Nothing was too much trouble.
Traveller from London
Located a few steps from Munich's main train station with direct connections to Neue Messe Exhibition Center and Munich …More
the room was very clean, staff were welcoming and spoke good English, nice big bed, we were welcomed with a free glass of cava when we arrived which is a nice touch, the hotel is right in the city centre which is great for walking to the attractions
Traveller from West Midlands
Located in Hamburg City Center, this luxury hotel is within a 5-minute walk of Thalia-Theater and Hamburger Kunsthalle …More
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