The location was just perfect for us. We enjoyed Alexanderplatz market just out the back entrance an all we needed for our weekend was in walking distance. She staff at the front desk went beyond after our departure. We discovered at the airport that we had left our passports and other valuables in the safety box in the room! We called, explained our situation an after a brief discussion, a lady at the desk agreed to retrieve our stuff, pack it in an envelope, get aTaxi and have it deliver it to the Airport where i waited on a predetermined spot. Everything worked out perfect and afterwards the lady even called us to doublecheck that all went well. Outstanding service and kindness from their part. Hats off to the staff.