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Mercure Hotel MOA Berlin

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Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Overview of Mercure Hotel MOA Berlin

UNESCO Sustainable Travel Pledge

Mercure Hotel MOA Berlin

4.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Stephanstrasse 41, Berlin, BE, 10559

Explore the area

  • Popular LocationGrips-Theater5 min drive
  • Popular LocationVictory Column6 min drive
  • Popular LocationGerman Chancellery8 min drive
  • AirportBerlin (BER-Brandenburg)38 min drive

Choose dates to view prices

About this area

Berlin

Located near the beach, Mercure Hotel MOA Berlin is in Mitte neighbourhood and is connected to a shopping centre. Berliner Philharmonie and DDR Museum are cultural highlights, and travellers looking to shop may want to visit Friedrichstrasse and Kurfürstendamm. Travelling with kids? Make time for Zoo Berlin, or head to an event or a match at Olympiastadion.
Visit our Berlin travel guideOpens in a new window
Map

What's nearby

  • Grips-Theater - 5 min drive
  • Victory Column - 6 min drive
  • Reichstag Building - 7 min drive
  • German Chancellery - 8 min drive
  • Charite - 14 min drive

Getting around

  • Birkenstrasse U-Bahn - 3 min walk
  • Berlin Central Station (tief) - 5 min drive
  • Berlin (BER-Brandenburg) - 38 min drive

Restaurants

  • Arema - 2 min walk
  • Pizzeria Da Luma - 2 min walk
  • Dicker Engel - 3 min walk
  • Tirrée - 4 min walk
  • Thea & coffee - 4 min walk

About this property

Mercure Hotel MOA Berlin

Family-friendly hotel connected to a shopping centre in Berlin with fitness centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site.
Mercure Hotel MOA Berlin offers 336 accommodations with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, German, Polish, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 22 for adults and EUR 11 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • MOA.EAT

Things to do

  • Bike rentals
  • Fitness centre
  • Hiking/biking trails
  • Shopping

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Fridge (on request)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (80730 square feet of space)
  • Meeting rooms - 40

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge (on request)

Outdoor space

  • Garden

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

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Hotel
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4 star
4 star
Guest rating 4+
Guest rating 4+
Family-friendly
Family-friendly
Air conditioned
Air conditioned

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
This property’s parking facility is located at Birkenstraße 21, 10559 Berlin.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet (varies based on length of stay)
Welcoming dogs and cats only
3 per room

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for EUR 30 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self-parking fee: EUR 15 per day (in/out privileges)
  • Pet fee: EUR 25 per pet (varies based on length of stay)
  • Rollaway bed fee: EUR 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Berlin Moa
Best Western Hotel Moa Berlin
Best Western Moa Berlin
Best Western Premier Berlin
Mercure Hotel MOA Berlin Hotel
Mercure Hotel MOA Berlin Berlin
Best Western Premier Moa Hotel
Hotel Moa Berlin
Moa Berlin
Moa Hotel Berlin
Mercure Hotel MOA Berlin Hotel Berlin
Mercure Hotel MOA Berlin
Mercure Hotel MOA
Mercure MOA Berlin
Mercure MOA

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 549 out of 989 reviews
5 - Excellent 56%
Rating 4 - Good. 363 out of 989 reviews
4 - Good 37%
Rating 3 - Okay. 51 out of 989 reviews
3 - Okay 5%
Rating 2 - Poor. 13 out of 989 reviews
2 - Poor 1%
Rating 1 - Terrible. 13 out of 989 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

4/5 Good

Business traveller
Stayed 4 nights in Nov 2021

2/5 Poor

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff was rude. Bar and restaurant were closed when supposed to be open. Would be adked to put on a mask although none of the staff walking around had one. Much of the amenities were closed although restrictions had been lifted.
Stayed 3 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Helful People
Stayed 2 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin overnight short stay
Very quiet and close to the hospital
Stayed 1 night in Mar 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund covid impacted travel
Didn’t actually travel due to Covid but hotel refused to refund booking.
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine, a bit
Stayed 2 nights in Sep 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, Gym could use some free weights )
Stayed 1 night in Sep 2020