When we arrived with our kids, we were given the keys to our room and went to the room. I quickly saw that the room had not been cleaned from the previous guest. It was really disgusting with half eaten food and bedding messed up. I went to complain to the front desk and they told me, “it’s okay”. I said it was definitely not okay and then, rather than move us to another clean room, he told us we needed to wait “20-30 min” and they would clean our room.
After an hour the room was still not cleaned. This was about 10pm at night and I had my two small children sitting miserably waiting to go up to our room.
Paying $150 for a Hyatt, I expect totally different experience. It was complete chaos and a really disgusting experience.