Title: Hotel Excelsior Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Excelsior Hotel with a restaurant, near Frankfurt Christmas Market ## Photo gallery for Hotel Excelsior ![Reception - Hotel Excelsior (Frankfurt)](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/5b016aa6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Minibar, in-room safe, desk, soundproofing - Hotel Excelsior (Frankfurt)](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/79b18899.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Excelsior (Frankfurt)](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/da053463.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Triple Room | Minibar, in-room safe, desk, soundproofing - Hotel Excelsior (Frankfurt)](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/a5356d09.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (EUR 10.00 per person) - Hotel Excelsior (Frankfurt)](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/4cfb2982.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Excelsior places travelers in the heart of Frankfurt, near Skyline Plaza and Main Tower. Guests can unwind with drinks at the bar, dine at the restaurant, or relax with coffee in the lobby while the multilingual staff assists throughout their stay. ## Reviews 7.6 Good ## Popular amenities - Bar - Air conditioning - Parking available - Room service - 24/7 front desk - Breakfast available ## Room options ### Check availability for these dates Tonight [Dec 5 - Dec 6](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=14340&PinnedHotelID=14340&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=14340&PinnedHotelID=14340&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 6 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=14340&PinnedHotelID=14340&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=14340&PinnedHotelID=14340&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=14340&PinnedHotelID=14340&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=14340&PinnedHotelID=14340&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=14340&PinnedHotelID=14340&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=14340&PinnedHotelID=14340&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ### View all photos for Single Room ![Single Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/0b7aff63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 10.0 Exceptional 1 review ### Highlights Garden Soundproofed Air conditioning Free cots/infant beds TV Hairdryer Private bathroom Minibar - 151 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Double Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/ef2856ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Garden Soundproofed Air conditioning Free cots/infant beds TV Hairdryer Private bathroom Minibar - 194 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Triple Room ![Triple Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/9a0b8b2a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Garden Soundproofed Air conditioning Free cots/infant beds TV Hairdryer Private bathroom Minibar - 194 sq ft - Sleeps 3 - 3 Single Beds ### View all photos for Quadruple Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/9d7e3101.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room ### Highlights Garden Soundproofed Air conditioning Free cots/infant beds TV Hairdryer Private bathroom Minibar - 194 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Twin Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/a93dbf77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room 8.0 Very good 1 review ### Highlights Garden Soundproofed Air conditioning Free cots/infant beds TV Hairdryer Private bathroom Minibar - 194 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Business Single Room ![Business Single Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/6a6e49b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Single Room ### Highlights Garden Soundproofed Air conditioning TV Hairdryer Private bathroom Minibar Desk - 151 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Business Double Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/b3a3e51c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Double Room ### Highlights Garden Soundproofed Air conditioning TV Hairdryer Private bathroom Minibar Desk - 194 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Business Twin Room ![Business Twin Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/7fb7c751.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Twin Room ### Highlights Garden Soundproofed Air conditioning TV Hairdryer Private bathroom Minibar Desk - 194 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Standard Double Room/ Twin Room - incl. drinks from Minibar ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/8b7bf9df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room/ Twin Room - incl. drinks from Minibar ### Highlights Soundproofed Air conditioning TV Hairdryer Private bathroom Minibar Desk In-room safe - 194 sq ft - Sleeps 2 - 1 Single Bed ### View all photos for Business Double Room/ Twin Room - incl. drinks from the Minibar ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/20000/14400/14340/b3a3e51c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Double Room/ Twin Room - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFrankfurt-Hotels-Hotel-Excelsior-Central-Station.h14340.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFrankfurt-Hotels-Hotel-Excelsior-Central-Station.h14340.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.10551%2C8.66432&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uRLWHoRiS2VSEfxCEvqj5EIwzsc=) Mannheimer Str. 7-9D, Frankfurt, HE, 60329 #### What's nearby - Financial District \- 1 min walk \- 0.0 miles - Kaiserstrasse \- 3 min walk \- 0.2 miles - Skyline Plaza \- 10 min walk \- 0.6 miles - Staedel Museum \- 11 min walk \- 0.6 miles - Frankfurt Trade Fair \- 13 min walk \- 0.7 miles #### Getting around - Central Station South Side Tram Stop - 1 min walk - Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk - Frankfurt Airport (FRA) - 22 min drive #### Restaurants - ‪Starbucks - ‬3 min walk - ‪Kamps Backstube - ‬3 min walk - ‪The Legacy Bar & Grill - ‬2 min walk - ‪Haferkater - ‬2 min walk - ‪Quicker's - ‬3 min walk ## About this property ### Hotel Excelsior Hotel near Frankfurt Trade Fair Close to Festhalle Frankfurt and Alte Oper, Hotel Excelsior provides dry cleaning/laundry services, a bar and a restaurant. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Buffet breakfast (surcharge), self-parking (surcharge) and a front desk safe - Smoke-free property, free newspapers and tour/ticket information - Coffee/tea in reception, luggage storage and a 24-hour front desk Room features All 197 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and hairdryers - Daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/11600/11572/f71b9884.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Steigenberger Airport Hotel Frankfurt Frankfurt Airport Area - Pool - Spa - Free airport shuttle - Pet-friendly 8.8 Excellent 2,302 reviews £73 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=11572&PinnedHotelID=11572&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/79000000/78330000/78320600/78320555/0a7cab6e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Scandic Frankfurt Hafenpark Ostend - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 960 reviews £66 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=78320555&PinnedHotelID=78320555&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/54000000/53940000/53932700/53932697/257d2d6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham Frankfurt Central Station Bahnhofsviertel - 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Free WiFi - Restaurant - Bar - Room service 5.2 302 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=19792548&PinnedHotelID=19792548&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Parking on site (EUR 20 per night) - Limited on-site parking ### Food and drink - Daily buffet breakfast available 5 AM to 11 AM for a fee: EUR 10 per person - A bar/lounge - A restaurant - Coffee and tea in common areas ### Restaurants on site - Goethe Bar ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - Lift ### More - 1 building - 9 floors - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Pay films - TV ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Desk - Free local calls - Free long-distance calls - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 1:00 PM; check-in end time: midnight Early check-in subject to availability Early check-in fee: EUR 30 Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: EUR 40 ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from 31 January 2023 to 31 December 2023 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.00 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 10.00 per person - Self-parking fee: EUR 20 per night - Early check-in fee: EUR 30 (subject to availability) - Late check-out fee: EUR 40 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms Parking height restrictions apply ### Property is also known as Excelsior Frankfurt Excelsior Hotel Frankfurt Hotel Excelsior Central Station Frankfurt Hotel Excelsior Central Station Excelsior Central Station Frankfurt Excelsior Central Station Hotel Hotel Excelsior - Central Station Frankfurt Frankfurt Hotel Excelsior - Central Station Hotel Hotel Hotel Excelsior - Central Station Hotel Excelsior - Central Station Frankfurt Excelsior Hotel Hotel Excelsior Excelsior Central Frankfurt Hotel Excelsior Hotel Hotel Excelsior Frankfurt Hotel Excelsior Hotel Frankfurt Hotel Excelsior Central Station ## Frequently asked questions ### Is Hotel Excelsior pet-friendly? ### How much is parking at Hotel Excelsior? ### What time is check-in at Hotel Excelsior? ### What time is check-out at Hotel Excelsior? ### Where is Hotel Excelsior located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Excelsior Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.8 Location ### 7.8 Staff & service ### 7.0 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 212 8 - Good 447 6 - Okay 225 4 - Poor 68 2 - Terrible 48 ## Reviews ### 6/10 Okay #### Sue 10 Jun 2022 Liked: Cleanliness, staff & service, room comfort #### Convenient but does not feel safe While it is just right opposite the train station, the area is quite a slum. ##### Sue Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Tom 25 Apr 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Vil anbefale denne. Rent og pænt, god morgenmad og gode senge. Stille og roligt. Det ligger ganske centralt med de fordele og ulemper det har. Samlet set rigtig god pris/kvalitet. ##### Tom Stayed 2 nights in Apr 2022 ### 4/10 Poor #### Melissa 28 Mar 2022 Liked: Staff & service Disliked: Property conditions & facilities, room comfort The rooms are very small no dresser or counter space only 3 single beds and a glass top table next to bed. No mini bar which is why i booked the hotel specifically. it was clean but is well in need of a renovation. ##### Melissa Stayed 6 nights in Mar 2022 ### 4/10 Poor #### Khaled 9 Feb 2022 Disliked: Cleanliness, staff & service, amenities Staff are sooo racist ##### Khaled Stayed 1 night in Feb 2022 ### 6/10 Okay #### Chanuk 27 Dec 2021 Liked: Cleanliness, staff & service 중앙역 가까운게 가장큰 장점 입니다. 횡단보도 하나 건너면 호텔. 시설은 보통이지만 욕실은 나쁘지 않습니다. 커피포트나 이런건 없지만 가격이 착해서 용서되는곳 ##### Chanuk Stayed 3 nights in Dec 2021 ### 10/10 Excellent #### Adrian 26 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Close to main station, clean and comfortable place. Nothing to complain ##### Adrian Stayed 1 night in Dec 2021 ### 8/10 Good #### Paul 13 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel near station Booked Excelsior but check in was next door at Metropol where I stayed. Decent hotel - quiet room, good sheets & towels. Excellent toiletries. Very close to station. ##### Paul Stayed 1 night in Dec 2021 ### 6/10 Okay #### Michael 30 Nov 2021 Liked: Cleanliness #### Gut für eine Nacht Die Bewertung gilt nicht für das Excelsior, dass nämlich geschlossen ist, sondern für das Monopol, auf das die Buchung übertragen wurde, ohne mich davon zu unterrichrten. ##### Michael Stayed 1 night in Nov 2021 ### 8/10 Good #### Christian 10 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities #### Sentralt jerbanehotell Stor og rent rom. God Wifi forbindelse så gikk veldig greit å jobbe litt på rommet. Hyggelig betjening og stille og rolig. ##### Christian Stayed 2 nights in Oct 2021 ### 10/10 Excellent #### Verified traveller 18 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort zufrieden ##### Verified traveller Stayed 2 nights in May 2021 ### 10/10 Excellent #### Sean 4 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location Great location. Near the main train station. Pleasant staff. Very clean. ##### Sean Stayed 1 night in Aug 2021 ### 2/10 Terrible #### Bram, Zoetermeer 20 Aug 2020 Liked: Cleanliness, staff & service We got a whole other hotel then we booked, without airco. It was way to hot in the room. The room it self was ok. And the incheck service was also ok. ##### Bram Stayed 1 night in Aug 2020 ### 2/10 Terrible #### Christian 14 Jun 2020 Disliked: Cleanliness, amenities, property conditions & facilities Wer es billig und einfach mag, der kann hier buchen. Bitte bei dem Preis keine weiteren Ansprüche stellen. Dreckig und hellhörig, Fenster undicht. Wer nur ne Nacht bleibt ist es aber noch ok für wenig Geld. ##### Christian Stayed 2 nights in Jun 2020 ### 8/10 Good #### Verified traveller 11 Mar 2020 Liked: Cleanliness, staff & service #### Molto comodo ed ottima posizione Non male per un giorno ##### Verified traveller Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Hans-Henning 9 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities #### Regular guest Whenever I arrive in Frankfurt, I use this hotel, as it is very close to the Frankfurt main station and has everything I need for a brief stay. The rooms have been refurbished, and the amenities are excellent. Minibar is free, coffee and cake in the lobby available, and the breakfast is just excellent. Unfortunately they closed the business center, which was always a convenient working space. ##### Hans-Henning Stayed 1 night in Mar 2020 ### 8/10 Good #### HansKlein, Saarlouis 5 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities Lage sehr gut.Ausgezeichneter Service. Gutes Internet. ##### HansKlein Stayed 1 night in Mar 2020 ### 8/10 Good #### Verified traveller 4 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loistava sijainti Loistava sijainti aivan rautatieaseman vieressä, lentoasemalta max 15 min matka Ystävällinen henkilökunta, hyvä aamiainen ja hyvä hinta-laatu suhde. ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### Nicola 2 Mar 2020 Liked: Staff & service #### Discreto hotel con ottima colazione Camere da rinnovare, la pulizia potrebbe essere migliore. Ottima posizione di fronte alla stazione ferroviaria. Ottima colazione, dolce e salata. Bevande minibar incluse. La rete Wi-Fi non funziona molto bene, difficoltà ad accedere alla rete ed il segnale è debole. Possibilità di deposito bagagli. Rapporto prezzo-qualità interessante. ##### Nicola Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Junko, Japan 29 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 三泊しましたが駅前すぐだったのでとても便利でした。スタッフの方々は皆親切で、お部屋もきれいで快適に過ごせました。無料で毎日補充してくれるミニバーは最高でした！またフランクフルトに来たら泊まりたいです。 ##### Junko Stayed 3 nights in Feb 2020 ### 6/10 Okay #### Verified traveller 26 Feb 2020 Liked: Staff & service Disliked: Property conditions & facilities #### Nur auf die schnelle Sehr renovierungsbedürftig. Jedoch bei dem Preis und der kurzen Dauer im Toleranzbereich. Viele Jahre wird das aber nicht mehr klappen. Mehr als eine Nacht bitte nicht. Sehr hellhörig und laut. ##### Verified traveller Stayed 1 night in Feb 2020 ### 6/10 Okay #### JEONGYEON 26 Feb 2020 Liked: Cleanliness, room comfort #### 저녁때 있었던 프론트 직원이 불친절했어요 프랑크푸르트 도착해서 3시정도에 체크인하고 방에 짐만 두고 여행나가느라 방체크를 못했어요. 이건 제 잘못인걸 인정합니다. 오후 9시-10시 사이 다시 호텔로 돌아와 방에 불을 켜는데 입구에 불이 안켜져서 프론트 이야기 했더니 체크하러 올라오겠다고 하였고 체크결과 고칠 수 없다. 다음날 되야 가능하다라는 답변을 들었습니다. 저는 다음날 체크아웃 이었기 때문에, 하루정도 그냥 지내지 하는 생각이었는데, TV도 안나왔습니다. 부모님이 함께 간 여행이라 스포츠 채널이라도 보시게 하려고 TV를 틀었는데 TV도 안나오니 내려가서 다시 얘기를 했고, 방 체크를 제대로 한 후 방을 준게 맞느냐, 방 입구엔 불도 안들어오는데 오늘 못고친다고 한다. 그런데 TV도 안나온다. 다른방으로 바꿀 수 있는지 물었고 그 직원은 어쩌라는 듯이 이미 너무 늦어 방은 바꿔줄 수 없다고 하였습니다. 다시 TV 체크하러 직원이 와서 TV를 틀어줬는데, 그제서야 프론트 직원이 전화와서 방을 바꿔주겠다고 하더라구요. 이미 기분은 다 상했고, 짐도 풀은 상태라 됐다고 하고 전화를 끊었는데 다음날 확인해보니 냉장고 선을 뽑고 TV를 틀어줬더라구요. 냉장고에 있던 음료 및 넣어뒀던 요플레는 다 식어서 먹기 힘들지경이었습니다. 이전에 남편이랑 왔을때도 숙박했던 곳이라 다시 숙박했는데, 앞으로 다시는 이 호텔을 고르지 않을 것 같습니다. 사실 하루 숙박이었어서 룸 상태가 훌륭하지 않았더라도 직원이 친절하게 미안해 했다면 그래도 좋은 기억을 가졌을텐데, 이전에 기분좋게 숙박했던 기억까지 망쳤습니다. ##### JEONGYEON Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Ingo, Deutschland 21 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Die direkte Nähe zum Bahnhof und das Zimmer Richtung Hof hat mir gut gefallen, da das Zimmer dadurch ruhig ist. An der Sauberkeit gibt es nichts zu beanstanden. Das Personal ist durchweg freundlich. Ein tolles Goodie ist die kostenlose Minibar. ##### Ingo Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller 21 Feb 2020 Liked: Cleanliness, staff & service ドライアーの風が弱く埃臭い ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### KAORUKO 16 Feb 2020 Liked: Cleanliness, staff & service, room comfort #### 年代によるホスピタリティの欠如 受付けの若いスタッフはまだトレーニングが必要。朝食会場のスタッフはいつもイライラしていた。10年程利用しているが、昔からいるスタッフ以外、ホスピタリティにかけている。 ##### KAORUKO Stayed 7 nights in Feb 2020 ### 8/10 Good #### Verified traveller 14 Feb 2020 Liked: Cleanliness, property conditions & facilities #### 駅前の便利なホテルでした！ 全般的に良いホテルですが、エレベーターが古く待ち時間が長い点は改良されれば良いと思います。フルーツ豊富な朝食バイキングは私の好みです。 ##### Verified traveller Stayed 6 nights in Feb 2020 ## Expedia's Latest Trends ### Hotels > [Radisson Blu Schwarzer Bock Hotel](https://www.expedia.co.uk/Wiesbaden-Hotels-Radisson-Blu-Schwarzer-Bock-Hotel.h14390.Hotel-Information) > > [Park Inn by Radisson Frankfurt Airport Hotel](https://www.expedia.co.uk/Frankfurt-Hotels-Park-Inn-By-Radisson-Frankfurt-Airport-Hotel.h3482271.Hotel-Information) > > [Crowne Plaza Frankfurt Congress Hotel by IHG](https://www.expedia.co.uk/Frankfurt-Hotels-Crowne-Plaza-Frankfurt-Congress-Hotel.h14082.Hotel-Information) > > [Steigenberger Airport Hotel Frankfurt](https://www.expedia.co.uk/Frankfurt-Hotels-Steigenberger-Airport-Hotel.h11572.Hotel-Information) > > [Holiday Inn - the niu, Charly Frankfurt City by IHG](https://www.expedia.co.uk/Frankfurt-Hotels-The-Niu-Charly.h29287070.Hotel-Information) > > [IntercityHotel Frankfurt Hauptbahnhof Süd](https://www.expedia.co.uk/Frankfurt-Hotels-IntercityHotel-Frankfurt-Hauptbahnhof-Sud.h27833451.Hotel-Information) > > [25hours Hotel The Trip](https://www.expedia.co.uk/Frankfurt-Hotels-25hours-Hotel-The-Trip.h1906520.Hotel-Information) > > [Steigenberger Icon Frankfurter Hof](https://www.expedia.co.uk/Frankfurt-Hotels-Steigenberger-Icon-Frankfurter-Hof.h13760.Hotel-Information) > > [Avani Frankfurt City Hotel](https://www.expedia.co.uk/Frankfurt-Hotels-NH-Collection-Frankfurt-City.h912770.Hotel-Information) > > [Moxy Frankfurt City Center](https://www.expedia.co.uk/Frankfurt-Hotels-Moxy-Frankfurt-City-Center.h27042178.Hotel-Information) > > [Frankfurt Marriott Hotel](https://www.expedia.co.uk/Frankfurt-Hotels-Frankfurt-Marriott-Hotel.h12186.Hotel-Information) > > [Bristol Hotel Frankfurt](https://www.expedia.co.uk/Frankfurt-Hotels-Bristol-Hotel-Frankfurt.h10739.Hotel-Information) > > [Flemings Hotel Frankfurt Main - Riverside](https://www.expedia.co.uk/Frankfurt-Hotels-Flemings-Hotel-Frankfurt-Main-Riverside.h558395.Hotel-Information) > > [Hotels with Parking in Chester](https://www.expedia.co.uk/Chester-Hotels-Hotel-With-Free-Parking.0-0-d6590-thotelwithfreeparking.Travel-Guide-Filter-Hotels) > > [IntercityHotel Frankfurt Airport](https://www.expedia.co.uk/Frankfurt-Hotels-IntercityHotel-Frankfurt-Airport.h1272407.Hotel-Information) > > [Sheraton Frankfurt Airport Hotel & Conference Center](https://www.expedia.co.uk/Frankfurt-Hotels-Sheraton-Frankfurt-Airport-Hotel-Conference-Center.h17093.Hotel-Information) > > [Hampton by Hilton Frankfurt Airport](https://www.expedia.co.uk/Frankfurt-Hotels-Hampton-By-Hilton-Frankfurt-Airport.h29134033.Hotel-Information) > > [Hilton Frankfurt City Centre](https://www.expedia.co.uk/Frankfurt-Hotels-Hilton-Frankfurt-City-Centre.h142502.Hotel-Information) > > [Sofitel Frankfurt Opera](https://www.expedia.co.uk/Frankfurt-Hotels-Sofitel-Frankfurt-Opera.h12358189.Hotel-Information) > > [Radisson Blu Hotel, Frankfurt](https://www.expedia.co.uk/Frankfurt-Hotels-Radisson-Blu-Hotel.h1217016.Hotel-Information) > > [The Westin Grand Frankfurt](https://www.expedia.co.uk/Frankfurt-Hotels-The-Westin-Grand-Frankfurt.h18966.Hotel-Information) > > [Belvedere Suites](https://www.expedia.co.uk/Santorini-Hotels-Belvedere-Suites.h1507612.Hotel-Information) > > [Hotels in Naples](https://www.expedia.co.uk/Naples-Hotels.d6034774.Travel-Guide-Hotels) > > [Maritim Hotel Frankfurt](https://www.expedia.co.uk/Frankfurt-Hotels-Maritim-Hotel-Frankfurt.h45112.Hotel-Information) > > [Melia Frankfurt City](https://www.expedia.co.uk/Frankfurt-Hotels-Melia-Frankfurt-City.h44799886.Hotel-Information) > > [Hilton Garden Inn Frankfurt City Centre](https://www.expedia.co.uk/Frankfurt-Hotels-Hilton-Garden-Inn-Frankfurt-City-Centre.h19420394.Hotel-Information) > > [Scandic Frankfurt Hafenpark](https://www.expedia.co.uk/Frankfurt-Hotels-Scandic-Frankfurt-Hafenpark.h78320555.Hotel-Information) ### Packages