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"The front of house staff were absolutely superb throughout the stay - they couldn't do enough for us!"

"It was a very nice place to finish our UK holiday before heading off to Heathrow next day. Excellent breakfast. "

"Comfortable and well appointed room. Would stay again."

"Excellent room. "

"Another excellent experiment at this beautiful place. It is has become my favourite hotel in Windsor!"

"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Convenient for my trip, staff very helpful, spar facilities very small and dated. Pool, sauna & steam room but no treatments appear to be on offer. Hotel with leisure facilities not really a spa."

"Very happy. Staff was very nice will stay there again"

"Super friendly staff. Great breakfast. Nice and cozy rooms, especially the rooms called Johns. "