4/5 Good
Verified traveller
Travelled with partner
16 Oct 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Overview of Castle Hotel Windsor - MGallery
Photo gallery
4.2/5 Very good
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Free WiFi
- Air conditioning
- Restaurant
- Breakfast Available
- Business Services
- Parking Available
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitiser provided
- Personal protective equipment
Explore the area
Windsor Parish Church1 min walk
Windsor Guildhall1 min walk
Windsor Castle1 min walk
London (LHR-Heathrow)23 min drive
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About this area
Windsor
Located in Windsor, Castle Hotel Windsor - MGallery is in the city centre and near the airport. Frogmore House and Pinewood Studios are cultural highlights, and some of the area's popular attractions include Legoland and Thorpe Park. Looking to enjoy an event or a game? See what's going on at Windsor Racecourse or Ascot Racecourse. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.
View in a map
What's nearby
- Windsor Parish Church - 1 min walk
- Windsor Guildhall - 1 min walk
- Windsor Castle - 1 min walk
- Windsor Royal Shopping Centre - 2 min walk
- St. Georges Chapel - 3 min walk
Getting around
- Windsor & Eton Central Station - 5 min walk
- London (LHR-Heathrow) - 24 min drive
Restaurants
- Marco Pierre White — 1 min walk
- Marco Pierre White Bar — 1 min walk
- The Two Brewers - 3 min walk
- Bill's - 3 min walk
- The Real Greek - 4 min walk
About this property
Awards and affiliations
The property is a member of Historic Hotels of the World.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Self parking on site (GBP 25 per night)
- On-site parking is wheelchair accessible
Food and drink
- Full breakfast available for a fee 7:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends: GBP 16.50 per person
- 1 restaurant
- 1 bar
- 24-hour room service
- Coffee/tea in a common area
Family friendly
- Dry cleaning service
- Laundry facilities
Conveniences
- Banquet hall
- Lift
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Porter
Languages spoken
- English
- French
- German
- Hindi
- Italian
- Japanese
- Polish
- Romanian
- Slovak
- Spanish
Business services
- 11 meeting rooms
- Business centre
- Conference centre (893 square feet of space)
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- In-room accessibility
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
- Wheelchairs available on site
More
- Smoke-free property
Room amenities
Bedroom
- Climate control (air conditioning)
- Blackout drapes/curtains
- Linens
Bathroom
- Bathrobes
- Shower
- Towels
Entertainment
- Flat-screen TV
- Satellite channels
Food and drink
- Coffee/tea maker
- Minibar
More
- Connecting rooms available
- Iron/ironing board (on request)
- Safe
- Slippers
Policies
Check-in
Check-in from 3:00 PM - 2:30 AM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Renovations and closures
This property is closed from 4 November 2020 to 2 December 2020 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for full breakfast: GBP 16.50 per person (approximately)
- Self-parking fee: GBP 25 per night
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection
Windsor Mgallery Windsor
Castle Hotel Windsor - MGallery Hotel
Castle Hotel Windsor - MGallery Windsor
Castle Hotel Windsor - MGallery Hotel Windsor
Frequently asked questions
4.2
Very good
4.4/5
Cleanliness
4.4/5
Staff & service
4.1/5
Amenities
4.2/5
Property conditions & facilities
4/5 Good
Verified traveller
12 Oct 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
4/5 Good
Sharon, Hertfordshire
Travelled with family
11 Oct 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
3/5 Okay
Danielle, Northamptonshire
Travelled with partner
6 Oct 2020
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020
4/5 Good
marrin, London
28 Sep 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020