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Overview of Castle Hotel Windsor - MGallery

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Minibar, in-room safe, blackout curtains, iron/ironing board
Minibar, in-room safe, blackout curtains, iron/ironing board
Minibar, in-room safe, blackout curtains, iron/ironing board
Minibar, in-room safe, blackout curtains, iron/ironing board

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast Available
  • Business Services
  • Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationWindsor Parish Church1 min walk
    Popular LocationWindsor Guildhall1 min walk
    Popular LocationWindsor Castle1 min walk
    AirportLondon (LHR-Heathrow)23 min drive
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About this area

Windsor

Located in Windsor, Castle Hotel Windsor - MGallery is in the city centre and near the airport. Frogmore House and Pinewood Studios are cultural highlights, and some of the area's popular attractions include Legoland and Thorpe Park. Looking to enjoy an event or a game? See what's going on at Windsor Racecourse or Ascot Racecourse. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.
Visit our Windsor travel guide
Popular Location

What's nearby

  • Windsor Parish Church - 1 min walk
  • Windsor Guildhall - 1 min walk
  • Windsor Castle - 1 min walk
  • Windsor Royal Shopping Centre - 2 min walk
  • St. Georges Chapel - 3 min walk

Getting around

  • Windsor & Eton Central Station - 5 min walk
  • AirportLondon (LHR-Heathrow) - 24 min drive

Restaurants

  • Marco Pierre White — 1 min walk
  • Marco Pierre White Bar — 1 min walk
  • The Two Brewers - 3 min walk
  • Bill's - 3 min walk
  • The Real Greek - 4 min walk

About this property

Castle Hotel Windsor - MGallery

4-star Windsor hotel in Windsor City Centre, walk to Windsor Castle
Along with a restaurant, this smoke-free hotel has a bar/lounge and a conference centre. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site. All 108 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and flat-screen TVs with satellite channels. Other amenities available to guests include 24-hour room service, minibars and coffee/tea makers.
Castle Hotel Windsor - MGallery offers 108 forms of accommodation with minibars and a safe. Flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes and slippers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 25 per night)
  • On-site parking is wheelchair accessible

Food and drink

  • Full breakfast available for a fee 7:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends: GBP 16.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Romanian
  • Slovak
  • Spanish

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (893 square feet of space)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - 2:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 4 November 2020 to 2 December 2020 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 16.50 per person (approximately)
  • Self-parking fee: GBP 25 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection
Windsor Mgallery Windsor
Castle Hotel Windsor - MGallery Hotel
Castle Hotel Windsor - MGallery Windsor
Castle Hotel Windsor - MGallery Hotel Windsor

Frequently asked questions

Can I cancel my reservation for free at Castle Hotel Windsor - MGallery and receive a full refund?
Yes, Castle Hotel Windsor - MGallery offers free cancellation on select room rates, because flexibility matters! Please refer to Castle Hotel Windsor - MGallery cancellation policy on our site for more details about any exclusions or requirements.
Is Castle Hotel Windsor - MGallery pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Castle Hotel Windsor - MGallery?
Self-parking is available for GBP 25 per night.
What time is check-in at Castle Hotel Windsor - MGallery?
Check-in is from 3:00 PM - 2:30 AM. Late check-in is available during limited hours.
What time is check-out at Castle Hotel Windsor - MGallery?
Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).
Where is Castle Hotel Windsor - MGallery located?
Located in Windsor City Centre, this hotel is steps away from Windsor Parish Church and Windsor Castle. Frogmore House and Windsor Racecourse are also within 2 miles (3 km). Windsor & Eton Central Station is only a 5-minute walk and Windsor & Eton Riverside Station is 6 minutes.
4.2
Very good
5 - Excellent
327
4 - Good
271
3 - Okay
83
2 - Poor
31
1 - Terrible
10

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave me cake and fruit for Birthday lovely gesture
Stayed 3 nights in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and in a great location, only thing I wasn’t particularly pleased with was the size of our room. Very small and looked out to a brick wall about 2 metres away. Other than that it was great.
Stayed 1 night in Oct 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very central.Staff efficient & polite but the restaurant bar area could have done with more staff at lunch time.Food lovely but £5 a bit steep for a coffee& feel residence should get lower rate than £25 to park.Room good and would stay again as in such a good location
Stayed 1 night in Oct 2020

3/5 Okay

Travelled with partner
Sad face IconDisliked: Property conditions & facilities
You’re paying for the location only. Apart from that, the premier inn we stayed in the night after was just as good and definitely cleaner. For the cost, we were expecting so much better. We were in a small room, with a broken window, a mattress topper on the bed that was as a weird sloping angle at the edge and very uncomfortable, dirt/crumbs down the side of the chair, shaved hair on the bathroom floor, some sort of grime over the sink. We were unable to use any of the ‘amenities’ the hotel offered as they were fully booked, you’d think they’d have enough space for guests to eat dinner. There was no information about room service, cost of water in mini fridge, breakfast to the room etc... I understand things are stripped back at the moment but this could have been given upon check in, instead we had to go back to reception to ask twice. Of a cost of almost £200 with the parking for one night, we expected so so much more than what we got in a £27 a night premier inn and to top it off, when we came to leave there were cars parked in-front of ours in the car park, not in spaces so we couldn't leave! Very disappointed
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Position was perfect,rooms obviously in an old building so quite noiseyvat night and morn with street noise and upstairs creaky floorboards Overall v nice
Stayed 2 nights in Sep 2020

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