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Castle Hotel Windsor - MGallery

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In-room safe, blackout curtains, iron/ironing board, free WiFi
In-room safe, blackout curtains, iron/ironing board, free WiFi
In-room safe, blackout curtains, iron/ironing board, free WiFi
In-room safe, blackout curtains, iron/ironing board, free WiFi

Overview of Castle Hotel Windsor - MGallery

VIP Access
UNESCO Sustainable Travel Pledge

Castle Hotel Windsor - MGallery

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
18 High Street, Windsor, England

Explore the area

  • Popular LocationWindsor Castle1 min walk
  • Popular LocationWindsor Bridge6 min walk
  • Popular LocationEton College14 min walk
  • AirportLondon (LHR-Heathrow)14 min drive

Choose dates to view prices

About this area

Windsor

Located in Windsor, Castle Hotel Windsor - MGallery is in the city centre and near the airport. The area's natural beauty can be seen at Virginia Water and popular attractions include LEGOLAND® Windsor and Thorpe Park. Looking to enjoy an event or a game while in town? See what's happening at Twickenham Stadium or Ascot Racecourse. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.
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Map

What's nearby

  • Windsor Parish Church - 1 min walk
  • Windsor Guildhall - 1 min walk
  • Windsor Castle - 1 min walk
  • Windsor Bridge - 6 min walk
  • Eton College - 14 min walk

Restaurants

  • Leaf at the Castle Bar — 1 min walk
  • Leaf at the Castle — 1 min walk
  • Sebastian's Italian - 2 min walk
  • Nando's - 3 min walk
  • The King And Castle - 3 min walk

Getting around

  • Windsor & Eton Central Station - 5 min walk
  • Heathrow Airport (LHR) - 14 min drive

About this property

Castle Hotel Windsor - MGallery

Eco-friendly Windsor hotel in Windsor City Centre, walk to Windsor Castle
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, coffee/tea in a common area and 24-hour room service. All 108 rooms feature thoughtful touches such as bathrobes and slippers, plus in-room free WiFi and flat-screen TVs with satellite channels. 24-hour room service, coffee makers and safes are among the other amenities available to guests.
Castle Hotel Windsor - MGallery offers 108 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes and slippers. This Windsor hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (GBP 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 19.50 per person
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Romanian
  • Slovak
  • Spanish

Business services

  • Business centre
  • Conference centre (893 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Safe
  • Slippers

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Windsor
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Hotel
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4 star
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Washer and dryer
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Business-friendly
Business-friendly
Pet-friendly
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Guest rating 4+
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Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in fee: GBP 60
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 60
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 30 per pet, per night
Dogs welcome
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 19.50 per person (approximately)
  • Uncovered self-parking fee: GBP 25 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 60 (subject to availability)
  • Late check-out fee: GBP 60 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection
Windsor Mgallery Windsor
Castle Hotel Windsor - MGallery Hotel
Castle Hotel Windsor - MGallery Windsor
Castle Hotel Windsor - MGallery Hotel Windsor

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 451 out of 933 reviews
5 - Excellent 48%
Rating 4 - Good. 331 out of 933 reviews
4 - Good 35%
Rating 3 - Okay. 93 out of 933 reviews
3 - Okay 10%
Rating 2 - Poor. 44 out of 933 reviews
2 - Poor 5%
Rating 1 - Terrible. 14 out of 933 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities
Write a review

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Restaurant was cold, I complained and rather than be allowed to cancel my food order I was given a hot water bottle to warm my hands. At the end of my stay I had to ask for final receipt and found I had been charged for breakfast incorrectly, then receptionist neglected to give me ticket to exit hotel parking lot. Disappointing for the price!
Stayed 1 night in Nov 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location was perfect for Windsor Castle to celebrate my Investiture. On the negative side our room was quite small and the bathroom very small, also whilst the fron of the hotel our room adjoined the property next door and we could clearly hear talking and snoring through the walls. Didn't make for a good sleep.
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel , nice big room, great resturtant and great parking
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, the comfort, the decor and the staff friendliness and helpfulness. The only grumble would be the windows of our mews suite could have done with being cleaned. Otherwise everything was great.
Stayed 3 nights in Oct 2021

5/5 Excellent

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay at this hotel, we would stay again.
Stayed 1 night in Oct 2021