Stayed at Manor hotel with my son on 25/03/22 for one night. We new before arrival that due to a refurbishment no meal options were available but that was fine by us. However in the morning there was no hot water for washing or showering which I believe is a basic service for a hotel room. On checkout I mentioned this and asked if a refund was possible for the inconvenience. I was told by the checkout person that they could not approve this and the manager was not available. I politely paid in full but said I would email the hotel later. I am still waiting for any kind of response from this hotel, which is pretty terrible service in my opinion. I have looked at other reviews and found one had a similar issue with the water. The hotel generally was OK but is tired and needs a room refurbishment although the beds were comfy and clean. As described, customer service is severely lacking so would not use this hotel again on this basis.
