Mercure London Heathrow Hotel

Photo gallery for Mercure London Heathrow Hotel

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In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Mercure London Heathrow Hotel

UNESCO Sustainable Travel Pledge

Mercure London Heathrow Hotel

4.0 star property

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
Shepiston Lane, Hayes, England, UB3 1LP

Explore the area

  • Popular LocationStockley Park2 min drive
  • Popular LocationBrunel University6 min drive
  • AirportLondon (LHR-Heathrow)8 min drive
  • Popular LocationTwickenham Stadium26 min drive

Choose dates to view prices

About this area

Hayes

In the suburbs, Mercure London Heathrow Hotel is in Pinkwell, a neighbourhood in Hayes with great airport proximity. The area's natural beauty can be seen at Virginia Water and Richmond Park, while LEGOLAND® Windsor and Thorpe Park are popular area attractions. Looking to enjoy an event or a game? See what's going on at Twickenham Stadium or Wembley Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Stockley Park - 2 min drive
  • Brunel University - 6 min drive
  • Syon Park - 13 min drive
  • Ealing Broadway Shopping Center - 13 min drive
  • Twickenham Stadium - 26 min drive

Getting around

  • Hayes & Harlington Station - 2 min drive
  • Heathrow Terminal 1-3 Underground Station - 5 min drive
  • Heathrow Airport (LHR) - 8 min drive

About this property

Mercure London Heathrow Hotel

Eco-friendly Hayes hotel in Pinkwell, near Stockley Park
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking.
Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, French, Hindi, Italian, Polish, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 16 per day)
  • Limited on-site parking
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: GBP 10.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Borders Restaurant
  • Borders Lounge
  • Outside Seating Area

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 6

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Step-free path to entrance

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express checkout

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Fitness facility
  • Restaurant
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Restaurant

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Self-parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 195 out of 913 reviews
5 - Excellent 21%
Rating 4 - Good. 346 out of 913 reviews
4 - Good 38%
Rating 3 - Okay. 225 out of 913 reviews
3 - Okay 25%
Rating 2 - Poor. 84 out of 913 reviews
2 - Poor 9%
Rating 1 - Terrible. 63 out of 913 reviews
1 - Terrible 7%

3.9/5

Cleanliness

3.8/5

Staff & service

3.7/5

Amenities

3.6/5

Property conditions & facilities

3.7/5

Eco-friendliness

1/5 Terrible

Travelled with family and small children
I was turned away from this property as they were overbooked and have not been issued a refund!
Stayed 1 night in Jun 2022

2/5 Poor

Travelled with family and small children
Disliked: Staff & service
For a 4 star hotel, it did not meet expectations. Reception staff was mostly welcoming but there was one member that did not enjoy the sight of people. Breakfast food was not fit for a 4 star hotel. We booked 4 bedrooms and got given the wrong keys individually (which we figured out once we went for breakfast and had to give our room numbers and they didn’t match) not to mention that all of them were supposed to have 1 big bed and 1 single. This was not the case. The rooms were clean but the cleaner walked into the room before we even checked out which was alarming and unorthodox. I would recommend this hotel as the price was the lowest we could find but please do not expect a 4 star quality service. I do have to say that the manager was excellent. We needed 2 extra hours of parking and he sorted us out on the spot which was quite nice.
Stayed 1 night in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant pub few minutes walk away serving great Indian food, very friendly and polite. Breakfast at hotel fabulous.
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with family
Liked: Staff & service
Property was run down: shady area; for the price wasn't super bad
Stayed 2 nights in May 2022

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
No very clean, insanely noisy
Stayed 1 night in May 2022

5/5 Excellent

Liked: Staff & service
Nothing
Stayed 1 night in May 2022

1/5 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in really bad condition. The staff were very rude to a customer in front of us in the line.. bathroom was dirty.. nearly didn’t stay but as was only there one night put up with it.
Stayed 1 night in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly gentleman on reception. Close to the airport and reasonably priced.
Stayed 1 night in May 2022

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was tv was not working
Stayed 1 night in May 2022

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old property, room and corridors very narrow, old Lino in the bathroom, shower is too high old stele, really unsafe also no grip whatever in shower floor !
Stayed 3 nights in May 2022