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In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Guest reviews

3.5 out of 5 Good
921 reviews
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

AirportLondon (LHR-Heathrow)9 min drive
Popular LocationSyon Park13 min drive
Popular LocationRoyal Botanic Gardens, Kew13 min drive
Popular LocationTwickenham Stadium22 min drive

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  • Superior Room, 1 Queen Bed

    4.4/5 guest room rating

    Room amenities

    • 129 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room, 1 Queen Bed
  • Superior Double Room, 1 Queen Bed with Sofa bed, Non Smoking

    Room amenities

    • 129 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsSuperior Double Room, 1 Queen Bed with Sofa bed, Non Smoking
  • Standard Room, 1 Queen Bed

    3.6/5 guest room rating

    Room amenities

    • 129 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsStandard Room, 1 Queen Bed
  • Deluxe Room, 1 King Bed

    Room amenities

    • 129 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Standard Room, 1 Single Bed

    3.9/5 guest room rating

    Room amenities

    • 129 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsStandard Room, 1 Single Bed
  • Standard Room, Multiple Beds

    3.9/5 guest room rating

    Room amenities

    • 129 sq ft
    • Sleeps 3
    • 1 Queen Bed and 1 Single Bed
    More detailsStandard Room, Multiple Beds
  • Standard Room, 2 Single Beds

    4.3/5 guest room rating

    Room amenities

    • 172 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Room, 2 Single Beds

About this area

Hayes

In the suburbs and near a metro station, Mercure London Heathrow Hotel is in an area with great airport proximity. Hampton Court and Olympia Conference and Exhibition Centre are notable landmarks, and some of the area's popular attractions include Thorpe Park and Legoland. Royal Botanic Gardens, Kew and Pinewood Studios are not to be missed. Spend some time exploring the area's activities, including golfing.
Visit our Hayes travel guide
View in a map
Popular Location

What's nearby

  • Syon Park - 13 min drive
  • Royal Botanic Gardens, Kew - 13 min drive
  • Richmond Park - 19 min drive
  • Twickenham Stadium - 22 min drive
  • Hampton Court Palace - 28 min drive

Getting around

  • Hayes & Harlington Station - 2 min drive
  • Heathrow Terminal 1-3 Underground Station - 5 min drive
  • AirportLondon (LHR-Heathrow) - 9 min drive

Restaurants

  • The White Hart - 10 min walk
  • The Pheasant - 4 min drive
  • Sipson Tandoori - 4 min drive
  • The Three Magpies - 4 min drive
  • Il Basilico - 4 min drive

About this property

Mercure London Heathrow Hotel

Suburban Hayes hotel in Hillingdon, near Stockley Park
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a conference centre and self parking. All 184 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with satellite channels. Other amenities available to guests include room service (during limited hours), hairdryers and laptop-compatible safes.
Mercure London Heathrow Hotel offers 184 forms of accommodation with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: GBP 12.50 per day
  • Limited parking spaces
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: GBP 10.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • French
  • Hindi
  • Italian
  • Polish
  • Romanian
  • Spanish

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in between 2:00 PM and noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.00 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Self-parking fee: GBP 12.50 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Can I cancel my reservation for free at Mercure London Heathrow Hotel and receive a full refund?
Yes, Mercure London Heathrow Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure London Heathrow Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Mercure London Heathrow Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure London Heathrow Hotel?
Self-parking is available for GBP 12.50 per day. Limited spots are available.
What time is check-in at Mercure London Heathrow Hotel?
Check-in is from 2:00 PM to noon. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.
What time is check-out at Mercure London Heathrow Hotel?
Checkout is at noon. Late checkout is available for GBP 10.00 (subject to availability).
Where is Mercure London Heathrow Hotel located?
Located in Hillingdon, this hotel is 1.1 mi (1.8 km) from Stockley Park and within 9 miles (15 km) of Brunel University and Twickenham Stadium. Windsor Castle and Kempton Racecourse are also within 9 miles (15 km). Hayes & Harlington Station is 20 minutes by foot.
3.5
Good
921 reviews
5 - Excellent
181
4 - Good
340
3 - Okay
251
2 - Poor
84
1 - Terrible
65

3.9/5

Cleanliness

3.8/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Good room, but inconvenient location. Not a good restaurant.
Stayed 1 night in Sep 2020

2/5 Poor

Stayed 1 night in Sep 2020

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was closed early at least working until midnight.
Stayed 1 night in Jun 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service
Stayed 1 night in Jun 2020

4/5 Good

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Property spotless. Everything u need in the room.clean lobby.would definitely use again for a short stay
Stayed 1 night in Jun 2020

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