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"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Lovely hotel, very comfortable."

"Very happy. Staff was very nice will stay there again"

"Super friendly staff. Great breakfast. Nice and cozy rooms, especially the rooms called Johns. "

"A lovely room and such helpful staff when checking in. The bar area seemed very popular and busy! I will definitely return to see it for myself :) "

"The staff were so friendly, rooms were clean but a little dated. Breakfast was hot and plentiful. Loved the pool and steam rooms The outdoor seating area could do with a spruce up Overall great stay "

"Everything was first class from the initial greeting at reception to the time we checked out. Pre booked parking was easy to find and only a stroll to the hotel. Reception staff were excellent. Room was good, well equipped and maintained. The bathroom was a good size and high quality. The breakfast was also excellent. Great hotel in a great location."

"Brilliant "

"This hotel is a hotel like no other! After reading the reviews, I was worried about the heat and lack of fridges etc …. However I can’t believe anybody can say anything bad about this place ! It’s not just a hotel it’s an estate so the land and play areas make it extra special ! The rooms are spacious and clean, the restaurant food is excellent and the check in was quick and easy ! The rooms were cool with windows open and a fan provided. The pool is nice with loads of floats for the kids. I didn’t want to leave and I would return with my family."