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"Comfortable and well appointed room. Would stay again."

"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Staff very friendly, hotel clean, nice clean rooms, easy access to the town centre and railway station. Room was very warm ( due to warm weather) but fans were provided. "

"Lovely hotel, very comfortable."

"The staff was fantastic. I didn’t have A/C in my room. They immediately ran to get me a fan and moved me the next day in to a new room. The staff was very helpful and hospitable. I stayed and had dinner there on a few of the nights on my week stay and every employee they had working were super friendly. Would stay there again. "

"Brilliant "

"Lovely dinner and breakfast and a good nights sleep."

"Overall a good stay. "

"Lots of great activity options in the lobby including darts, billiards, games! Very nice hotel and child friendly!"