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Hotel Laguna Encantada
2.5 star property

Hotel in Santa Elena with 24-hour front desk and coffee shop/cafe

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June 2024

Hotel Laguna Encantada

Photo gallery for Hotel Laguna Encantada

Outdoor pool
Property grounds
Standard Room | Blackout curtains, free WiFi, bed sheets
Blackout curtains, free WiFi, bed sheets
Comfort Suite | Bathroom | Free toiletries, towels

Overview of Hotel Laguna Encantada

Reviews
6.6

Popular amenities

  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • Business servicesBusiness servicesBusiness services
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Av. México SN, Esquina con Oaxaca, Santa Elena, QROO, 77900
  • Popular LocationChetumal Ferry Terminal14 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)14 min drive
  • Popular LocationLaguna Milagros16 min drive
  • Popular LocationCenote Cocalitos27 min drive
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Room options

View all photos for Standard Room

Standard Room | Blackout curtains, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Free bottled water
Satellite channels
Daily housekeeping
  • 269 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Suite

Comfort Suite | Blackout curtains, free WiFi, bed sheets

Comfort Suite

Highlights

Separate dining area
Private hot tub
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Free bottled water
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Similar properties

Property grounds

Hotel Lagoon

Santa Elena
Pool
Pet-friendly
Parking included
Free WiFi
8.6 out of 10, Excellent, (22)
The price is £49
per night
3 May - 4 May
Hotel Lagoon

About the area

Santa Elena

Hotel Laguna Encantada is located in Santa Elena. Lake Bacalar and Canal de los Piratas reflect the area's natural beauty and area attractions include Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden.
Visit our Santa Elena travel guideOpens in a new window

What's nearby

  • Chetumal Ferry Terminal - 14 min drive
  • Laguna Milagros - 16 min drive
  • Cenote Azul - 26 min drive
  • Cenote Cocalitos - 27 min drive
  • Laguna Bacalar Ecological Park - 33 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • Go To Fly - 12 min drive
  • Antojitos Tortas y Tacos Lulu - 9 min drive
  • Chang Sang - 3 min drive
  • La Eufemia - 11 min drive
  • El Pargo - 4 min drive

About this property

Hotel Laguna Encantada

Property highlights
Consider a stay at Hotel Laguna Encantada and take advantage of a terrace, a firepit and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and an outdoor entertainment area.
You'll also find perks such as:
  • An outdoor pool
  • Express check-out, express check-in and smoke-free property
  • Luggage storage, a 24-hour front desk and barbecues
  • Meeting rooms and outdoor furniture
Room features
All guest rooms at Hotel Laguna Encantada feature perks, such as air conditioning, as well as amenities, such as free WiFi and free bottled water.
Extra amenities include:
  • Bathrooms with free toiletries
  • 32-inch flat-screen TVs with satellite channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free offsite parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit

Property is also known as

Hotel Laguna Encantada Hotel
Hotel Laguna Encantada Santa Elena
Hotel Laguna Encantada Hotel Santa Elena

Frequently asked questions

Does Hotel Laguna Encantada have a pool?

Yes, this property has an outdoor pool.

Is Hotel Laguna Encantada pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Laguna Encantada?

There is free parking nearby.

What time is check-in at Hotel Laguna Encantada?

Check-in start time: 2:00 PM; check-in end time: 6:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Laguna Encantada?

Checkout is at noon. Late check-out is available for a fee.

Where is Hotel Laguna Encantada located?

Situated in Santa Elena, this hotel is within 9 miles (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 miles (15 km).

Hotel Laguna Encantada Reviews

Reviews

6.6
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

9.0/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable rooms/beds. Lovely staff.
A little pricey but I enjoyed the nice big room with very comfortable bed. Swimming in the pool and even jumping on the trampoline. The staff are very helpful. Iguanas come up onto the lawn. Very close to the Belize border.
Stayed 2 nights in Dec 2019

2/10 Terrible

David

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy limpias y el baño bastante amplio, nos gustó bastante
Stayed 1 night in Nov 2019