Title: Hotel Laguna Encantada Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6335875&destination=Santa+Elena%2C+Quintana+Roo%2C+Mexico&selected=38360227&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Laguna Encantada Guests spend evenings gathered around the starlit firepit after days of poolside relaxation at this desert retreat with thoughtful outdoor spaces ## Photo gallery for Hotel Laguna Encantada ![Outdoor pool - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/2c5dc215.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/59d56daf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/a0ae406f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lake view - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/af45e520.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Blackout curtains, free WiFi, bed sheets - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/9a668c15.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Laguna Encantada blends desert beauty with modern comforts. Travelers cool off in the outdoor pool, connect with WiFi in their rooms, or grab drinks at the coffee shop. The garden setting and BBQ area create a relaxed atmosphere praised by visitors. ## Reviews 6.8 ## Popular amenities - Pool - Free Wi-Fi - Air-conditioning - Business services - Housekeeping - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Comfort Suite ![Comfort Suite | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/801f8cd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Suite - Lagoon view - 431 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Standard Room ![Standard Room | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/8d96fca7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - Lagoon view - 269 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Laguna-Encantada.h38360227.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Laguna-Encantada.h38360227.Hotel-Information) ## About the area Santa Elena is home to Hotel Laguna Encantada. Lake Bacalar and Canal de los Piratas reflect the area's natural beauty and area attractions include Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden. Payo Obispo Zoo and Planetarium Yook'ol Kaab are also worth visiting. [Visit our Santa Elena travel guide](https://www.expedia.co.uk/Santa-Elena.dx6335875) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.49715%2C-88.39008&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=thRJ0HBfAJvjpK-Sam77RNOefu0=) Av. México SN, Esquina con Oaxaca, Santa Elena, QROO, 77900 ### What's nearby - ![limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico](https://images.trvl-media.com/place/553248635810196546/d2e02438-4300-4419-8f45-6629e3b6d318.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Bacalar 13 min drive \- 12.0 miles - Laguna Milagros 8 min drive \- 7.2 miles - Palacio Municipal De Othon P. Blanco 13 min drive \- 7.8 miles - Chetumal Ferry Terminal 14 min drive \- 8.3 miles - Explanada de la Bandera 14 min drive \- 8.3 miles ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) 14 min drive ### Restaurants - Church’s Chicken 4 min drive - Enchiladas Huastecas 8 min drive - Dragon restaurant 2 min drive - Coffee Station 9 min drive - Go To Fly 12 min drive ## About this property ### Hotel Laguna Encantada Property highlights Consider a stay at Hotel Laguna Encantada and take advantage of a terrace, a firepit and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and an outdoor entertainment area. You'll also find perks such as: - An outdoor pool - Express check-out, express check-in and outdoor furniture - Luggage storage, barbecues and smoke-free property - A 24-hour front desk and 1 meeting room Room features All guest rooms at Hotel Laguna Encantada feature perks, such as air conditioning, as well as amenities, such as free WiFi and free bottled water. Extra amenities include: - Bathrooms with free toiletries - 32-inch flat-screen TVs with satellite channels ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/78000000/77130000/77125200/77125152/ef260516.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Hotel Rio Chetumal Santa Elena - Pool - Pet-friendly - Kids’ pool - Parking included 7.0 Good 15 reviews £28 includes taxes & fees 10 Apr - 11 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=77125152&PinnedHotelID=77125152&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/100000000/99930000/99921200/99921155/d379a092.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel y Eco-Cabañas Azul María Bacalar Bacalar - Pool - Spa - Pet-friendly - Free Wi-Fi 8.0 Very good 22 reviews £33 includes taxes & fees 28 Apr - 29 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-28&endDate=2026-04-29&selected=99921155&PinnedHotelID=99921155&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 2 Double Beds | Hypo-allergenic bedding, individually decorated, desk, blackout curtains](https://images.trvl-media.com/lodging/35000000/34370000/34369300/34369300/w2736h2000x264y0-02eeb990.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Hotel Colibri Chetumal - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 5.0 32 reviews £26 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=34369300&PinnedHotelID=34369300&HadPinnedHotel=true®ionId=-1&adults=2) ![15 outdoor pools](https://images.trvl-media.com/lodging/123000000/122190000/122183300/122183298/60ca048e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa del Angel Bacalar Bacalar - On private beach - Pool - Spa - Parking included 5.0 2 reviews £75 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=122183298&PinnedHotelID=122183298&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=38360227,77125152,99921155,34369300,122183298) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transport - Free offsite parking ### Food and drink - A coffee shop/cafe ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Business services - Meeting room ### Outdoors - Barbecue grill - Firepit - Garden - Outdoor entertainment area - Outdoor furniture - Picnic area - Terrace ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Free bottled water ### More - Air conditioning ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 6:00 AM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Hotel Laguna Encantada Hotel Hotel Laguna Encantada Santa Elena Hotel Laguna Encantada Hotel Santa Elena ## Frequently asked questions ### Does Hotel Laguna Encantada have a pool? ### Is Hotel Laguna Encantada pet-friendly? ### How much is parking at Hotel Laguna Encantada? ### What time is check-in at Hotel Laguna Encantada? ### What time is check-out at Hotel Laguna Encantada? ### Where is Hotel Laguna Encantada located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Laguna Encantada Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Amenities ### 10 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 1 8 - Good 1 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Sharon 13 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very comfortable rooms/beds. Lovely staff. A little pricey but I enjoyed the nice big room with very comfortable bed. Swimming in the pool and even jumping on the trampoline. The staff are very helpful. Iguanas come up onto the lawn. Very close to the Belize border. ##### Sharon Stayed 2 nights in Dec 2019 Verified ### 8/10 Good #### Verified traveller 22 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las habitaciones muy limpias y el baño bastante amplio, nos gustó bastante ##### Verified traveller Stayed 1 night in Nov 2019 Verified ### 2/10 Terrible #### David 17 Apr 2022 ##### David Stayed 1 night in Apr 2022 ### Expedia's Latest Trends ### Hotels > - [Grand Palladium Colonial Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) > - [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > - [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > - 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