Title: Hotel Laguna Encantada Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Laguna Encantada Guests spend evenings gathered around the starlit firepit after days of poolside relaxation at this desert retreat with thoughtful outdoor spaces ## Photo gallery for Hotel Laguna Encantada ![Outdoor pool - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/2c5dc215.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Comfort Suite | Blackout curtains, free WiFi, bed sheets - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/38fdd672.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Blackout curtains, free WiFi, bed sheets - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/8d96fca7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/59d56daf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lake view - Hotel Laguna Encantada (Santa Elena)](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/af45e520.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Laguna Encantada blends desert beauty with modern comforts. Travelers cool off in the outdoor pool, connect with WiFi in their rooms, or grab drinks at the coffee shop. The garden setting and BBQ area create a relaxed atmosphere praised by visitors. ## Reviews 6.8 ## Popular amenities - Pool - Free Wi-Fi - Air-conditioning - Business services - Housekeeping - 24/7 front desk ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Comfort Suite ![Comfort Suite | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/801f8cd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Suite ### Highlights Separate dining area Private hot tub Air conditioning Flat-screen TV Separate bedroom Blackout curtains Private bathroom Free bottled water - 431 sq ft - 1 bedroom - Lagoon view - Sleeps 3 - 1 King Bed ### View all photos for Standard Room ![Standard Room | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/8d96fca7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Flat-screen TV Separate bedroom Blackout curtains Private bathroom Free bottled water Satellite channels Daily housekeeping - 269 sq ft - 1 bedroom - Lagoon view - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Laguna-Encantada.h38360227.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Laguna-Encantada.h38360227.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.49715%2C-88.39008&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=thRJ0HBfAJvjpK-Sam77RNOefu0=) Av. México SN, Esquina con Oaxaca, Santa Elena, QROO, 77900 #### What's nearby - Laguna Milagros \- 16 min drive \- 5.5 miles - Payo Obispo Zoo \- 17 min drive \- 8.1 miles - Museum of Maya Culture \- 17 min drive \- 8.5 miles - Palacio Municipal De Othon P. Blanco \- 18 min drive \- 7.6 miles - Chetumal Ferry Terminal \- 18 min drive \- 8.5 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive #### Restaurants - ‪Church’s Chicken - ‬4 min drive - ‪Enchiladas Huastecas - ‬8 min drive - ‪Dragon restaurant - ‬2 min drive - ‪Restaurant y Marisqueria "Padilla - ‬4 min drive - ‪Coffee Station - ‬9 min drive ## About this property ### Hotel Laguna Encantada Property highlights Consider a stay at Hotel Laguna Encantada and take advantage of a terrace, a firepit and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and an outdoor entertainment area. You'll also find perks such as: - An outdoor pool - Express check-out, express check-in and luggage storage - Barbecues, smoke-free property and 1 meeting room - A 24-hour front desk and outdoor furniture Room features All guest rooms at Hotel Laguna Encantada feature perks, such as air conditioning, as well as amenities, such as free WiFi and free bottled water. Extra amenities include: - Bathrooms with free toiletries - 32-inch flat-screen TVs with satellite channels ## Similar properties ![Standard Room, 2 Double Beds | Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/13000000/12260000/12254700/12254620/da1a9289.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real Azteca Chetumal - Breakfast included - Parking included - Free Wi-Fi - Restaurant 7.6 Good 119 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=12254620&PinnedHotelID=12254620&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/16000000/15370000/15362700/15362640/669562ae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Bahia Chetumal Chetumal [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=15362640&PinnedHotelID=15362640&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/7000000/6560000/6551200/6551171/6f103424.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Bambú by Isa Chetumal - 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Room 2 - King Size Bed Chetumal - Air-conditioning - Parking available £44 includes taxes & fees 30 Dec - 31 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=120244240&PinnedHotelID=120244240&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, desk, WiFi](https://images.trvl-media.com/lodging/121000000/120250000/120244300/120244245/29c24e5f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mini Hotel Chetumal - Room 3 - King Bed Chetumal - Air-conditioning £41 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=120244245&PinnedHotelID=120244245&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, desk, WiFi](https://images.trvl-media.com/lodging/121000000/120250000/120244300/120244234/3ed0b96a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mini Hotel Chetumal - Room 4 - King Size Bed Chetumal - Air-conditioning £49 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=120244234&PinnedHotelID=120244234&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/84000000/83440000/83439600/83439539/8727cd49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Hotel Marías,Aeropuerto Internacional de Chetumal Chetumal - Pool - Parking included - Free Wi-Fi - Air-conditioning 6.2 66 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=83439539&PinnedHotelID=83439539&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transport - Free offsite parking ### Food and drink - A coffee shop/cafe ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Business services - Meeting room ### Outdoors - Barbecue grill - Firepit - Garden - Outdoor entertainment area - Outdoor furniture - Picnic area - Terrace ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Free bottled water ### More - Air conditioning ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 6:00 AM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Hotel Laguna Encantada Hotel Hotel Laguna Encantada Santa Elena Hotel Laguna Encantada Hotel Santa Elena ## Frequently asked questions ### Does Hotel Laguna Encantada have a pool? ### Is Hotel Laguna Encantada pet-friendly? ### How much is parking at Hotel Laguna Encantada? ### What time is check-in at Hotel Laguna Encantada? ### What time is check-out at Hotel Laguna Encantada? ### Where is Hotel Laguna Encantada located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Laguna Encantada Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Amenities ### 10 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 1 8 - Good 1 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Sharon 13 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very comfortable rooms/beds. Lovely staff. A little pricey but I enjoyed the nice big room with very comfortable bed. Swimming in the pool and even jumping on the trampoline. The staff are very helpful. Iguanas come up onto the lawn. Very close to the Belize border. ##### Sharon Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller 22 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las habitaciones muy limpias y el baño bastante amplio, nos gustó bastante ##### Verified traveller Stayed 1 night in Nov 2019 ### 2/10 Terrible #### David 17 Apr 2022 ##### David Stayed 1 night in Apr 2022 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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