Title: Hotel Laguna Encantada Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Laguna Encantada Hotel in Santa Elena with 24-hour front desk and coffee shop/cafe ![Outdoor pool](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/2c5dc215.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/59d56daf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lake view](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/af45e520.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/8d96fca7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Comfort Suite | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/38fdd672.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Laguna Encantada blends desert beauty with modern comforts. Travelers cool off in the outdoor pool, connect with WiFi in their rooms, or grab drinks at the coffee shop. The garden setting and BBQ area create a relaxed atmosphere praised by visitors. 6.8 ## Popular amenities - Pool - 24/7 front desk - Housekeeping - Air conditioning - Free WiFi - Business services ## Room options ### Check availability for these dates # Tonight [Sept 26 - Sept 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 27 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-27&endDate=2025-09-28&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-27&endDate=2025-09-28&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=38360227&PinnedHotelID=38360227&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Standard Room | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/8d96fca7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Flat-screen TV Blackout curtains Separate bedroom Private bathroom Free bottled water Satellite channels Daily housekeeping - 269 sq ft - 1 bedroom - Lagoon view - Sleeps 4 - 2 Double Beds ![Comfort Suite | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38370000/38360300/38360227/801f8cd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Suite ### Highlights Separate dining area Private hot tub Air conditioning Flat-screen TV Blackout curtains Separate bedroom Private bathroom Free bottled water - 431 sq ft - 1 bedroom - Lagoon view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Laguna-Encantada.h38360227.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Laguna-Encantada.h38360227.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.49715%2C-88.39008&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=thRJ0HBfAJvjpK-Sam77RNOefu0=) Av. México SN, Esquina con Oaxaca, Santa Elena, QROO, 77900 #### What's nearby - Laguna Milagros - 10 min drive - 5.5 miles - Palacio Municipal De Othon P. Blanco - 13 min drive - 7.6 miles - Museum of Maya Culture - 13 min drive - 8.3 miles - Chetumal Ferry Terminal - 14 min drive - 8.3 miles - Palacio de Gobierno - 14 min drive - 8.3 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive #### Restaurants - ‪Coffee Station - ‬9 min drive - ‪Enchiladas Huastecas - ‬8 min drive - ‪El Abuelo - ‬9 min drive - ‪El asadero de Huay Pix - ‬8 min drive - ‪Church’s Chicken - ‬4 min drive ## About this property ### Hotel Laguna Encantada Property highlights Consider a stay at Hotel Laguna Encantada and take advantage of a terrace, a firepit and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and an outdoor entertainment area. You'll also find perks such as: - An outdoor pool - Express check-out, express check-in and a 24-hour front desk - Luggage storage, 1 meeting room and barbecues - Outdoor furniture and smoke-free property Room features All guest rooms at Hotel Laguna Encantada feature perks, such as air conditioning, as well as amenities, such as free WiFi and free bottled water. Extra amenities include: - Bathrooms with free toiletries - 32-inch flat-screen TVs with satellite channels ## Similar properties ![Garden](https://images.trvl-media.com/lodging/84000000/83440000/83439600/83439539/8727cd49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Hotel Marías,Aeropuerto Internacional de Chetumal Chetumal - Pool - Parking included - Free WiFi - Air conditioning 6.4 65 reviews £15 includes taxes & fees 30 Sept - 1 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=83439539&PinnedHotelID=83439539&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/78000000/77130000/77125200/77125152/22cfe697.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Hotel Rio Chetumal Santa Elena - Pool - Pet-friendly - Kids pool - Parking included 7.0 Good 12 reviews £28 includes taxes & fees 27 Sept - 28 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-27&endDate=2025-09-28&selected=77125152&PinnedHotelID=77125152&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Cabin | 1 bedroom, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/84000000/83170000/83166400/83166352/37e9e56d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Embajada Universal By La Eufemia Group Huay-Pix - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 66 reviews £40 includes taxes & fees 29 Sept - 30 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=83166352&PinnedHotelID=83166352&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 6:00 AM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Hotel Laguna Encantada Hotel Hotel Laguna Encantada Santa Elena Hotel Laguna Encantada Hotel Santa Elena ## Frequently asked questions ### Does Hotel Laguna Encantada have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Laguna Encantada pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Laguna Encantada? > There is free parking nearby. ### What time is check-in at Hotel Laguna Encantada? > Check-in start time: 2:00 PM; check-in end time: 6:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hotel Laguna Encantada? > Checkout is at noon. Late check-out is available for a fee. ### Where is Hotel Laguna Encantada located? > Situated in Santa Elena, this hotel is within 9 miles (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 miles (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Laguna Encantada Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Amenities ### 10 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 1 8 - Good 1 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ### 2/10 Terrible #### David 17 Apr 2022 ##### David Stayed 1 night in Apr 2022 ### 10/10 Excellent #### Sharon 13 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very comfortable rooms/beds. Lovely staff. A little pricey but I enjoyed the nice big room with very comfortable bed. Swimming in the pool and even jumping on the trampoline. The staff are very helpful. Iguanas come up onto the lawn. Very close to the Belize border. ##### Sharon Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller 22 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las habitaciones muy limpias y el baño bastante amplio, nos gustó bastante ##### Verified traveller Stayed 1 night in Nov 2019 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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