Title: Hotel Lagoon Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Lagoon Hotel in Santa Elena with 24-hour front desk and outdoor pool ![Property grounds](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/d89fc968.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/e512a06f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/c1815508.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/30f61cfa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/4070446c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Lagoon combines tropical charm with modern comforts. Travelers spend afternoons by the pool or exploring the garden before dining at Maiz restaurant. The property offers free in-room WiFi, while the helpful staff remains available 24/7 to enhance the relaxation experience. 7.6 Good ## Popular amenities - Pool - 24/7 front desk - Pet-friendly - Housekeeping - Laundry - Parking included ## Room options ### Check availability for these dates # Tonight [Sept 21 - Sept 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-21&endDate=2025-09-22&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-21&endDate=2025-09-22&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 22 - Sept 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/0e272a31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Garden View ### Highlights Garden Individually furnished Individually decorated Air conditioning TV Private bathroom Electric kettle Free bottled water - Sleeps 4 - 2 Queen Beds ![Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/cb749c45.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Lagoon View 9.4 Exceptional 3 reviews ### Highlights Garden Individually furnished Individually decorated Air conditioning TV Private bathroom Electric kettle Free bottled water - Lagoon view - Sleeps 4 - 2 Queen Beds ![Habitación Sencilla, 1 cama matrimonial, vista al jardín | Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/8762173d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitación Sencilla, 1 cama matrimonial, vista al jardín 8.0 Very good 1 review ### Highlights Garden Individually furnished Individually decorated Air conditioning TV Private bathroom Electric kettle Free bottled water - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Lagoon.h45764360.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Lagoon.h45764360.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.49706%2C-88.39042&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WEAN8fd1_I3UFqCFbrWZpFpb0pw=) Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965 #### What's nearby - Laguna Milagros - 10 min drive - 5.5 miles - Palacio Municipal De Othon P. Blanco - 13 min drive - 7.6 miles - Museum of Maya Culture - 13 min drive - 8.3 miles - Chetumal Ferry Terminal - 14 min drive - 8.3 miles - Palacio de Gobierno - 14 min drive - 8.3 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive #### Restaurants - ‪Coffee Station - ‬9 min drive - ‪Enchiladas Huastecas - ‬8 min drive - ‪El Abuelo - ‬9 min drive - ‪El asadero de Huay Pix - ‬8 min drive - ‪Church’s Chicken - ‬4 min drive ## About this property ### Hotel Lagoon Property highlights At Hotel Lagoon, you can look forward to a free daily manager's reception, a terrace and a garden. Be sure to enjoy a meal at Maiz, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services. You'll also find perks such as: - An outdoor pool, along with sunloungers - Free self-parking - Free newspapers, outdoor furniture and tour/ticket information - Coffee/tea in reception, a 24-hour front desk and luggage storage Room features All rooms are individually furnished, and offer comforts such as air conditioning, as well as perks such as free WiFi and free bottled water. Other conveniences in all rooms include: - Bathrooms with showers and shampoo - 32-inch TVs with satellite channels - Private gardens, electric kettles and daily housekeeping ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free 24-hour offsite parking within 5 metres - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - A restaurant - Coffee and tea in common areas - Free daily manager's reception ### Restaurants on site - Maiz ### Things to do - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Garden - Outdoor furniture - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with satellite channels ### Food and drink - Electric kettle - Free bottled water ### More - Air conditioning - Individual decor - Individual furnishings - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 4:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 200, per pet, per night, plus a deposit of MXN 200 per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 30 kg per pet) Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 13.03 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Pet deposit: MXN 200 per night - Pet fee: MXN 200 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 10:00 PM ### Property is also known as Hotel Lagoon Hotel Hotel Lagoon Santa Elena Hotel Lagoon Hotel Santa Elena ## Frequently asked questions ### Does Hotel Lagoon have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM. ### Is Hotel Lagoon pet-friendly? > Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 30 kg per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees. ### How much is parking at Hotel Lagoon? > Self-parking is free at this property; nearby parking is also free. ### What time is check-in at Hotel Lagoon? > Check-in start time: 2:00 PM; check-in end time: 4:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Lagoon? > Checkout is at noon. ### Where is Hotel Lagoon located? > Situated in Santa Elena, this hotel is within 9 miles (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 miles (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. 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