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The customer service at this hotel was impeccable. It was in a great location in a quiet neighbourhood, which suited us. It was a two minute walk from Gaiemmae metro station which is on the very handy Ginza line. The staff went above and beyond to help us with our questions and phoned onward hotels for us when we had questions. The room was clean and had excellent amenities. Thoroughly recommend!

Our second stay - it seems a lot of Brits end up here! Great check in and breakfast staff, love the wine dispenser in the lobby, and the room was spotless.

Excellent stay at this hotel which has great location and bar/restaurant amenities.

Great stay, no complaints. The balcony view was beautiful.

Didn’t use the amenities, but the staff at the front desk were very helpful with sending my luggage on to the next hotel

Extremely helpful staff. Lovely garden around the hotel (with waterfall). Great choice of restaurants and the buffet in the sky restaurant was wonderful. Breakfast with views over to Mount Fuji. Expensive to stay and eat there but overall worth it. Huge hotel!

My experience at this hotel went incredibly well. The location itself is highly convenient, and the attention to detail throughout the property was excellent, with the rooms being absolutely spotlessly clean. The room itself was very well-designed, featuring a continuous airflow system that kept the space feeling fresh. All the essentials were thoughtfully provided, but my absolute favourite part had to be the sleeping kimono 👘 . After experiencing how incredibly comfortable it was, I am...

Really lovely and modern hotel, the rooms are surprisingly spacious for Tokyo and very clean. Amenities were great, they included some nice bath salts and we had everything we could have wanted. Highly recommend. Also had the breakfast buffet, a bit expensive but worth trying at least once, the food is high quality and fresh, and has a great range of Japanese and western cuisine.

Good for working anywhere. The facilities are excellent, great wifi, working area, meeting room, charging station, the room is big, lots of good restaurants around, easy to access many metro lines.

A very well located hotel, very close to Tokyu station and a short walk to lively Ginza district. Very clean, comfortable, well equipped room. Ideal for a city centre stay

Great hotel. Rooms could be small for 2 people but are clean and contain everything you will need for a stay. Staff can speak English and are exceptionally friendly. Onsen is great, though it’s worth noting that you can hear the trains outside when sitting in the bath. Not loud enough to be to any detriment though.

Great location in a great neighbourhood, plenty explore in walking distance and 5 mins walk from metro to see more of Tokyo. Close To Tokyo tower. Inside Lovely decor and colour scheme inside making it feel very grand! Room was done up very nice and always clean - spotless in fact. Staff were lovely and helpful, great service at front desk and in bars and breakfast room. Everyone had a lot of patience for my attempt at speaking Japanese 😄 thank you! great options for breakfast. Happy hour in...

The hotel was located in a really good spot right next to the station and the staff were very friendly! The rooms were maintained very well and the housekeeping was done well. Would definitely recommend staying here!

Our second stay at this hotel. Great location to explore all of Tokyo with its close proximity to Tokyo station and other lines. Very kind and friendly staff also.

We stayed in a junior suite as we were a family of 3 - I can highly recommend this option as we had a huge room on the 20th floor (2023) with fabulous views of the Tokyo tower and skyline, two king size beds and a single, plus a living room / dining area and small kitchen space. The room came with a free minibar, restocked at every room clean or turn down, as well as access to a club lounge (think business class lounge) with free food and drink throughout the day. Breakfast was either in your...

So close to Ginza shopping area location is unbeatable. New and nice clean interior, always smells nice in lobby. Nice Onsen you can relax everyday after a long shopping day. Will def choose this again next time

Lovely clean hotel and friendly attentive staff

Perfect location to visit Tokyo very near the Shimbashi station. The hotel is easy to find in the great metropolis of Tokyo. Very comfortable room and all the amenities were excellent. Would stay again if visiting Tokyo.

Loved it here. Staff were super helpful and friendly, the communal areas were brilliant. Rooms were spot on. Great location. Will stay here again for sure.

Absolutely brilliant stay in Tokyo - the surrounding area is great with plenty of food and drink options. Not very touristy, and sitting in Shiba Park on an evening is a great way to wind down a day. The rest of Tokyo is easily accessible with nearby Metro Stops and further access through Hamamatsucho Station. Cannot reccomend enough!