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"Hotel public areas good. Stayed here several times and it’s a lottery which rooms you receive. Some spacious and some very compact and overall a bit shabby now. Last nights stay was allocated attic type twin room. Very small and dated. Stay here for the location and ease of parking but really does require some updating and improvements now. "

"No evening meals provided. Otherwise good. "

"Excellent stay as always "

"Large room overlooking the river was spotlessly clean. Good value 24hr parking charge with car park under the hotel. Friendly staff and very good value for money. Good location to explore Newcastle and Gateshead on foot. "

"Really didn't enjoy our stay. The room was dirty especially around the windows and in poor state of repair with multiple chips in the basin. We had to climb a very old spiral staircase to get to the room which would be an issue for anyone with mobility issues. Finally we were given a choice of breakfast either at 7.15 am or 10.15 and nothing was available in between."

"Stuart met us on arrival and was so helpful. Taking the time to advise us on best ways to go into town, and then changing our room to one with a separate shower rather than over the bath which was better for my husband. He arranged a taxi for us on departure day and was just so nice. All of the staff were friendly and helpful and the room was spotless."

"Everything was as expected and what an amazing view"

"Nice quiet room "

"Staff very friendly and helpful. Food in restaurant was really good. Room too warm for us personally even with window open. Bathroom fixtures (bath/shower fittings) could do with being updated/modernised. Overall pleasant stay. "