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First assigned room,at ground level, had an odour that suggested cats had been there recently. We complained and were immediately assigned a perfect room by very friendly reception staff. (The room staff-member on the ground floor was less than helpful and had poor manners.) A bit difficult to navigate ...
On arrival , we were allocated room 135. When we got there is was small, pokey, chipped furniturem chipped sink, ripped bed linen . We don't normally complain but we did in this instance. We were then given another Standard Room 272 I think. So much better. I got the impression 135 had been complained ...
Lovely hotel and surrounds and staff were all very friendly and helpful. Few minor points - relaxing in the spa pool was not an option due to very noisy kids and being constantly splashed! If I had paid for a spa break I would be very annoyed! Bedroom was lovely but didn't expect the bed to be 2 ...
We stayed in one of the new renovated rooms and were extremely happy. The room was bright, fresh and modern.
We stayed overnight at the Best Western Wilmslow in advance of a morning flight from Manchester Airport. The hotel was very comfortable. It is walking distance from some pubs, and the drive to the airport in the morning was quick and easy.
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