2/5 Poor
Steve, Hertfordshire
Travelled with partner
19 Oct 2020
Liked: Cleanliness
Very disappointed with our room. We booked a superior suite with a separate lounge as we knew we would be spending more time in our room due to Covid. The room we were given did not have any separate lounge - we thought we had been given a different class of room, but no, I was told this was the room we booked. The following is exactly what the description given for our room on Cotton’s own website.
“The junior suite has a separate lounge for relaxation and plenty of space to stretch out”
“All have an ensuite and small touches including free superfast Wi-Fi and complimentary use of our spa”
As I have said there was no separate lounge whatsoever.
The complimentary use of the spa did not happen either apparently this was because we had not booked directly with cottons hotel and we would be charged £20 for my wife and I if we wanted to use the spa.
The cost of our room was £136 per night Which was the same whether we booked directly with cottons or through Expedia.
I think it should be made very clear if complimentary use of the spa is only for bookings directly with cottons hotel.
By way of compensation I was given about £44 which I was told was about the cost of an upgraded room. I thought this would be for each night as we were staying for 3 nights, but no it was only for the first day.
Other aspects of the stay were fine the staff were very helpful when we had guests visiting us for an evening meal especially with the seating arrangements due to Covid.
Stayed 3 nights in Oct 2020