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"Spa access was not included. The rooms and hotel were very well worn, poorly kept. Lots of cleanliness issues, if you stand near reception you can hear the constant complaints including someone finding dirty underwear in their room! "

"Main building, lovely and as expected, however when checking in, they moved us to a room at the rear, quite modern and average at best"

"The hotel looked very posh and impressive from the outside, and that was probably the only part I genuinely liked. Unfortunately, once inside, it felt about 30 years behind modern standards. The room was clean, but honestly, the average person probably has a better bedroom and bathroom at home than what was being offered here. I also paid extra for a room with a king-size bed, but it was the smallest “king” bed I’ve ever seen, which was really disappointing. The bath was ridiculously small too — I could barely even stand in it properly, and I’m a fit, average-sized person, so that was pretty pathetic. On top of that, the TV looked like something from the 1950s, which just added to how outdated the whole place felt. Overall, it was a big disappointment and nowhere near worth the extra money."

"Asking for for Q bed and get 2 single - no chance of change, as you were full.. or didnt he care!! And then Taxi ordering with no name or room and 30 min late, so why not ask us to use the Uber app, if the ordering is so in-efficient. Burger and Beer and servants in restaurant was top class.. Fine room all in all ."

"Clean room, great breakfast, very friendly staff."

"Couldn't fault hotel woll definitely stay again."

"Breakfast and staff amazing. The rooms do need updating and would give it five stars"

"The staff were great. The rooms are clean and easily accessible. The security was a plus. The only thing that was an issue was that the extractor fan in the bathroom didn't work. Appart from that I enjoyed, I would recommend and stay again considering the cost."

"4 pillows, 2 with protectors on but stained and warn, the other two with no protector at all. They have to address this, as it’s a serious hygiene issue. None of the staff knew what their policy was. The renovated rooms have been done well considering the room price, however hallways are very dated and not maintained. "