Compare and book 4 Star hotels in Elwick, Hartlepool

"Arrived for an anniversary stay with my partner and child.. upon arrival advised by local members we wouldn't want to take baby into the pool as it was like the north sea, the members have been complaining for weeks it hadnt been heated. The sauna and steam room were broken and the pool freezing. Considering it is a spa retreat destination this was shocking. We were told an engineer had been called but the members and attendees were out spoken saying they pay monthly membership and it has been broken for weeks .. Other couples arroved at the same time for spa breaks with the spa having no functioning sauna steam room or pool "

"Excellent breakfast parking easy room clean"

"Breakfast was good. Rooms are poor quality, very old. Things broken in the rooms and nothing staff can do about it but say sorry. The spa is good but restricted to just one hour and also restricted to just the pool, can’t use the nice spa pool without paying another £70 per person per day so be aware of that. The hotel location is good, walkable to the park and ride and each to get into the centre etc. "

"Breakfast very standard self service. Bar didn’t open in the morning as advertised "

"Excellent staff. Superb dinner. Comfortable clean room.Excellent value for money."

"Short break for a birthday. From the moment we arrived we were well looked after. Our room overlooking the river was very nice, somewhere to hang the towels etc in the bathroom would have been a good thing. The spa was good and clean throughout. The food in the evening in Josef's Restaurant was very good and plentiful and there was a good choice for breakfast in the morning too. Overall the staff were very good and we would have no hesitation in recommending this hotel for a stay in Durham. Looking forward to returning."

"Toilet wouldn't flush so called reception and the receptionist allocated another room for me.Thank you"

"Room only"

"Staff were very helpful with a special shout out to Athy who really made an effort to welcome us every time we met him over the weekend."