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Hotel Indigo Durham

Photo gallery for Hotel Indigo Durham

Featured image
Free minibar items, in-room safe, individually decorated
Free minibar items, in-room safe, individually decorated
Free minibar items, in-room safe, individually decorated
Free minibar items, in-room safe, individually decorated

Overview of Hotel Indigo Durham

Hotel Indigo Durham

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
9 Old Elvet, Durham, England, DH1 3HL

Explore the area

  • Popular LocationDurham Cathedral8 min walk
  • Popular LocationCrook Hall and Gardens14 min walk
  • Popular LocationDurham University18 min walk
  • AirportNewcastle (NCL-Newcastle Intl.)32 min drive

Choose dates to view prices

About this area

Durham

Located in Durham, Hotel Indigo Durham is in the city centre and near a train station. Whitworth Hall Country Park and Waldridge Fell Country Park reflect the area's natural beauty and area attractions include Adventure Valley and Mini Moos Adventure Farm. Karting North East and Hall Hill Farm are also worth visiting.

What's nearby

  • St. Nicholas Church - 5 min walk
  • Palace Green - 6 min walk
  • Durham Cathedral - 8 min walk
  • Crook Hall and Gardens - 14 min walk
  • Durham University - 18 min walk

Getting around

  • Durham Station - 12 min walk
  • Newcastle (NCL-Newcastle Intl.) - 32 min drive

Restaurants

  • Marco Pierre White — 1 min walk
  • The Swan & Three Cygnets - 2 min walk
  • Zen - 3 min walk
  • Bill's - 4 min walk
  • Flat White Kitchen - 4 min walk

About this property

Hotel Indigo Durham

4-star hotel with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/café. WiFi in public areas is free. Additionally, a snack bar/deli, self parking and a meeting room are on-site. All 83 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, Smart TVs come with digital channels, and guests will also appreciate thoughtful touches such as minibars (stocked with some free items) and bathrobes.
Hotel Indigo Durham offers 83 forms of accommodation with minibars (stocked with some free items) and a safe. Each accommodation is individually furnished and decorated. 42-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 15 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily: GBP 16.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Golf

Family friendly

  • Free cots/infant beds
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Languages spoken

  • English

Business services

  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free minibar (some items)

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 16.95 per person (approximately)
  • Self-parking fee: GBP 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Indigo Durham
Hotel Indigo Durham Hotel
Hotel Indigo Durham Durham
Hotel Indigo Durham Hotel Durham
Hotel Indigo Durham an IHG Hotel

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 297 out of 384 reviews
5 - Excellent 77%
Rating 4 - Good. 70 out of 384 reviews
4 - Good 18%
Rating 3 - Okay. 13 out of 384 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 384 reviews
2 - Poor 1%
Rating 1 - Terrible. 0 out of 384 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.8/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really well located to visit the Cathedral, Castle and old Durham in an area with lots of character, eateries and shopping opportunities. The building itself is stunning with amazing architectural features for the former headquarters of a Labour council! However, the soft furnishings in the much-vaunted Marco Pierre White restaurant are distinctly tatty, with very frayed leather banquette seats - a shame because it is in the former council chamber which is fantastic otherwise. A pleasant surprise to discover a functioning lift, but the en-suite bedroom whilst very designer - chic must have had 7 or 8 different lights in it, none of them much brighter than a candle! Great for a romantic liason, but not great if you like to see what you are doing....Would still recommend though.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, comfortable and nicely decorated hotel. Staff were all very friendly. Breakfast was nice and very reasonable price when included with room. Two little downsides were that parking was very expensive and the pillows were awful - I was glad I'd read previous reviews and brought my own!
Stayed 2 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very helpful and made my stay great
Stayed 4 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no words for the excellent service that we received. Staff were friendly, sincere, endlessly patient and very kind. Particular mention must go to the restaurant who were wonderfully indulgent when it came to breakfast. Apart from the special care that they took with my GF requirements and their delicious oat porridge, it was their interaction with other guests, particularly children, that really impressed me. They were solicitous and kind beyond an level of reasonableness and it was a delight to observe. Reception and housekeeping also deserve a mention - patient and professional and no request was considered unreasonable. The room was comfortable and clean and the only point worth mentioning is that some of the fittings are a bit worn out and could do with refreshing. The bathroom was great, especially the shower. We would definitely come back and would unreservedly recommend this hotel - it is a while since we enjoyed a hotel stay so much and felt so very welcome.
Stayed 6 nights in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location within easy walking distance of bars and restaurants. Beautiful building which is full of character. Room was large and well decorated. Bed was very comfortable. There were a few minor quibbles with housekeeping standards, but nothing serious enough to stop us from staying at this excellent hotel again.
Stayed 2 nights in Aug 2021