Title: The Swan Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=26791&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Swan Hotel Urban sanctuary with peaceful gardens where travelers can enjoy modern amenities, complimentary WiFi, and memorable meals at the historic 15c A.D restaurant ## Photo gallery for The Swan Hotel ![2 bars/lounges - The Swan Hotel (Wells)](https://images.trvl-media.com/lodging/1000000/30000/26800/26791/cef2a405.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - The Swan Hotel (Wells)](https://images.trvl-media.com/lodging/1000000/30000/26800/26791/f441b94a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Treatment room - The Swan Hotel (Wells)](https://images.trvl-media.com/lodging/1000000/30000/26800/26791/1508a296.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lunch and dinner served - The Swan Hotel (Wells)](https://images.trvl-media.com/lodging/1000000/30000/26800/26791/853c71ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Treatment room - The Swan Hotel (Wells)](https://images.trvl-media.com/lodging/1000000/30000/26800/26791/6f2ec87a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Swan Hotel offers a city center retreat with garden and terrace spaces. Guests can choose between two bars, stay fit at the gym, and dine at 15c A.D restaurant. Attentive staff and free WiFi enhance this eco-certified urban getaway. ## Reviews 8.8 Excellent ## Popular amenities - Free Wi-Fi - Restaurant - Gym - Parking available - Business services ## Room options ### Check availability for these dates Tonight [Dec 18 - Dec 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=26791&PinnedHotelID=26791&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=26791&PinnedHotelID=26791&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 19 - Dec 20](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=26791&PinnedHotelID=26791&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=26791&PinnedHotelID=26791&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=26791&PinnedHotelID=26791&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=26791&PinnedHotelID=26791&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=26791&PinnedHotelID=26791&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=26791&PinnedHotelID=26791&HadPinnedHotel=true®ionId=-1&adults=2) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FWells-Hotels-The-Swan-Hotel.h26791.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FWells-Hotels-The-Swan-Hotel.h26791.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.20984%2C-2.64638&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KTZRE2DAZfbla0RZn1zf3zq9aXU=) Sadler Street, Wells, England, BA5 2RX #### What's nearby - Wells Cathedral \- 3 min walk \- 0.2 miles - Vicar's Close \- 3 min walk \- 0.2 miles - Ebbor Gorge \- 3 min walk \- 0.2 miles - Wells Bishop's Palace \- 5 min walk \- 0.3 miles - Mendip Hills \- 9 min walk \- 0.5 miles #### Getting around - Frome Station - 27 min drive - Bristol International Airport (BRS) - 42 min drive #### Restaurants - ‪The Quarter Jack (Wetherspoon) - ‬7 min walk - ‪Fosso Lounge - ‬3 min walk - ‪Tuckers Fish And Chip Shop - ‬8 min walk - ‪The Crown at Wells - ‬1 min walk - ‪The Good Earth - ‬5 min walk ## About this property ### The Swan Hotel Hotel in the city centre, remodelled in 2017 At The Swan Hotel, you can look forward to a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, 15c A.D, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 bars and a gym. Additional perks include: - Full breakfast (surcharge), self-parking (surcharge) and free newspapers - A 24-hour front desk, concierge services and smoke-free property - Meeting rooms, luggage storage and barbecues Room features All guest rooms at The Swan Hotel offer comforts, such as 24-hour room service, as well as amenities, such as free WiFi and safes. More amenities include: - Heating and portable fans - Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with shower/bath combinations and free toiletries - Electric kettles, daily housekeeping and desks ## Similar properties ![Smart TV](https://images.trvl-media.com/lodging/122000000/121180000/121173400/121173383/0944dd8f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Town centre 1bedroom first floor flat sleeps 4 Weston-super-Mare - Kitchen - Washing machine - Microwave £124 includes taxes & fees 19 Dec - 20 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=121173383&PinnedHotelID=121173383&HadPinnedHotel=true®ionId=-1&adults=2) ![Cottage | Interior](https://images.trvl-media.com/lodging/45000000/44520000/44511600/44511515/c5fc92d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Retreat Weston-super-Mare - Kitchen - Washing machine - Parking included - Free Wi-Fi 10 Exceptional 1 review £1,190 includes taxes & fees 5 Jan - 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2 bars/lounges - A restaurant - Snack bar/deli ### Restaurants on site - 15c A.D - The Bar ### Things to do - Gym ### Family friendly - In-room cot - Laundry facilities - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop ### Business services - Conference space - Meeting room ### Outdoors - Barbecue grill - Garden - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 2 buildings - 3 floors - Banquet hall - Built in 1422 - Renovated entire property - January 2017 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Free cot - Hypo-allergenic bedding - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 28-inch TV ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle ### More - Desk - Heating - Iron/ironing board - Phone - Portable fan - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Contactless check-in and check-out are available ### Check-out Check-out before 10:00 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for GBP 20.0 per day. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 7.50 for children - Rollaway bed fee: GBP 20.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Best Western Plus Swan Hotel Wells Best Western Plus Swan Hotel Best Western Plus Swan Wells Best Western Plus Swan BEST WESTERN PLUS Swan Hotel Wells, Somerset Wells Best Western Best Western Wells BEST WESTERN PLUS Swan Hotel Wells Somerset The Swan Hotel Hotel The Swan Hotel Wells The Swan Hotel Hotel Wells Best Western Plus Swan Hotel ## Frequently asked questions ### Is The Swan Hotel pet-friendly? ### How much is parking at The Swan Hotel? ### What time is check-in at The Swan Hotel? ### What time is check-out at The Swan Hotel? ### Where is The Swan Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Swan Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.6 Location ### 9.0 Staff & service ### 8.2 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 185 8 - Good 147 6 - Okay 30 4 - Poor 8 2 - Terrible 5 ## Reviews ### 8/10 Good #### Julie 12 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was close to everything and good food ##### Julie Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Verified traveller 29 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Historic hotel Very nice hotel with atmosphere. ##### Verified traveller Stayed 1 night in Sep 2022 ### 8/10 Good #### Stuart 29 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fabulous location ##### Stuart Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Colin 17 Jul 2022 #### Lovely Location I live Wells and the Location ##### Colin Stayed 1 night in Jul 2022 ### 8/10 Good #### Dominic 11 Jul 2022 Liked: Cleanliness, amenities, property conditions & facilities Fabulous room overlooking the cathedral. ##### Dominic Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Timon 22 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### This place needs reporting… for excellence! Excellent atmosphere of service- nothing too much ![](https://a.travel-assets.com/ugc/hotel-reviews/1D4EB2AF08A2956A6C9DA1CD83C40BA9E22830931661251209598.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Timon Stayed 1 night in Aug 2022 ### 8/10 Good #### Daniel 18 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great City Centre hotel Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service. ##### Daniel Stayed 1 night in Sep 2022 ### 10/10 Excellent #### MRS S J 28 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Christmas stay The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back. ##### MRS S J Stayed 4 nights in Dec 2022 ### 10/10 Excellent #### Beate 16 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️ ##### Beate ### 8/10 Good #### Simon 3 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great. ##### Simon Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Tina 9 Aug 2022 Liked: Cleanliness, staff & service, room comfort #### Lovely stay Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended. ![](https://a.travel-assets.com/ugc/hotel-reviews/E5BE872E9808A220FD57063D0986921026FDEF331660039122567.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ED955E837121B16B1893A6ABCF96C45C3B3BF7A01660039123968.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tina Stayed 2 nights in Aug 2022 ### 8/10 Good #### Kathryn 28 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel in great location Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily. ##### Kathryn Stayed 1 night in Jun 2022 ### 8/10 Good #### Laura 19 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Lovely stay Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful ![](https://a.travel-assets.com/ugc/hotel-reviews/D188496A5DB3D33095EE8A43E7B43939F66AD10D1658242713587.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Laura Stayed 1 night in Jul 2022 ### 6/10 Okay #### Ralph 12 Feb 2023 Not a four star property front desk staff needs more training ##### Ralph ### 8/10 Good #### Joanna 15 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous. ##### Joanna Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Jane 3 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite. ##### Jane Stayed 1 night in Jul 2022 ### 2/10 Terrible #### Rick 4 Sept 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance. ##### Rick Stayed 2 nights in Sep 2022 ### 4/10 Poor #### F 1 Aug 2022 Disliked: Staff & service, property conditions & facilities, room comfort #### Not For Us Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation. ##### F Stayed 1 night in Jul 2022 ### 8/10 Good #### Jacqueline 4 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Overnight stay The hotel has lots of character with rooms spread across different buildings. I was given plenty of information in advance about my stay including a warning that there was an event with disco going on. Not a problem at all and never even heard it! The only slightly disappointing part was the evening meal. The choice was very limited, 2 of the main course options were fish and there was a supplement for the steak. I chose chicken liver pate to start (given a more fancy name though) and it came with a piece of toasted bread from a sliced brown loaf and a tiny lettuce leaf . The pate itself was bland and let’s say you could buy nicer from Aldi. I realised next morning it’s the same bread they use for breakfast and a crusty ciabatta or similar would have elevated the starter. My partner had chicken Caesar salad with almost non existent dressing. My main was salmon with crushed new potatoes, cooked well but lacking in flavour and my partners smoked haddock was similarly bland and both rather small portions. We decided not to spend another £7 each on a dessert in case that was not up too par. We were told on arrival that there were only 2 tables left for dinner but in fact there were more like 10 or 12\. Maybe all the staff were dealing with the wedding? Breakfast was fine but I think they’d run out of baked beans by the time we had ours. A great location for exploring Wells and the convenience of parking was good. ##### Jacqueline Stayed 1 night in Jun 2022 ### 10/10 Excellent #### Susan 19 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wells is a beautiful city to visit and The Swan Hotel makes the visit even more enjoyable ##### Susan Stayed 2 nights in May 2022 ### 6/10 Okay #### Deborah 3 May 2022 Disliked: Staff & service, property conditions & facilities The place needs some TLC. The staff need customer service training. When we were leaving the receptionist didn’t even ask if we had a nice stay, just put your key card at the end. Really disappointed with the hotel ##### Deborah Stayed 2 nights in Apr 2022 ### 6/10 Okay #### Philip 30 Apr 2022 We had a standard bedroom which was very small and claustrophobic, the bed linen was looking rather worn and grey. The heating system was too hot during the night ( unable to sleep due to heat) then off when you woke to get ready for breakfast?? Shorten our stay even though prepaid as very disappointing. Also unable to eat in the restaurant on either evening due to no tables available, you would think as guests we would have some priority. ##### Philip Stayed 2 nights in Apr 2022 ### 8/10 Good #### Linda 25 Apr 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Weekend stay Beautiful room but on arrival noticed several blood stains on duvet cover and pillowcase. This was reported immediately and the bed linen changed promptly. Poor lighting in bathroom, no way you could apply make up. Evening meal very nice but cooked breakfast a bit disappointing- scrambled eggs luke warm and sausage not cooked sufficiently. Generally a good stay staff very pleasant and helpful. ##### Linda Stayed 2 nights in Apr 2022 ### 10/10 Excellent #### Linda 2 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful big room overlooking the High Street, spotless bathroom, very comfortable beds, excellent food in the restaurant, great breakfast, friendly and efficient service throughout - what's not to like?! ##### Linda Stayed 1 night in Mar 2022 ### 8/10 Good #### Patricia 2 Apr 2022 Liked: Staff & service, amenities, property conditions & facilities loved the bar and card payment. 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