Title: The Douglas Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=4872110&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Douglas Hotel Guesthouse in Hartlepool with a bar ## Photo gallery for The Douglas Hotel ![Dining - The Douglas Hotel (Hartlepool)](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/aebfcea7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets - The Douglas Hotel (Hartlepool)](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/86cfe08d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - The Douglas Hotel (Hartlepool)](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/de81d8ab.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - The Douglas Hotel (Hartlepool)](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/b0361a43.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets - The Douglas Hotel (Hartlepool)](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/a2efdd87.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of the city, The Douglas Hotel offers a warm welcome with a bar and free in-room WiFi. Connect with colleagues in meeting rooms or plan your next event at the banquet hall; tour/ticket assistance is also available to help you explore. ## Reviews 6.8 ## Popular amenities - Bar - Air conditioning - Free WiFi - Business services £43 includes taxes & fees 17 Dec - 18 Dec ## Room options ### Check availability for these dates Tonight [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 17 - Dec 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Standard Single Room, 1 Single Bed ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/6b5321e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Single Bed ### Highlights Air conditioning TV Private bathroom Coffee/tea maker Cable channels Wardrobe - 56 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Standard Double Room, 1 Double Bed ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/8c450147.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed ### Highlights Air conditioning TV Private bathroom Coffee/tea maker Cable channels Wardrobe - 100 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Standard Twin Room, 2 Single Beds ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/0880884d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Single Beds ### Highlights Air conditioning TV Private bathroom Coffee/tea maker Cable channels Wardrobe - 100 sq ft - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHartlepool-Hotels-OYO-The-Douglas-Hotel.h4872110.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHartlepool-Hotels-OYO-The-Douglas-Hotel.h4872110.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C54.68571%2C-1.22010&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XO-rJOvOqgb8rrWxWpxJQW1g0Cs=) 2 Grange Road, Hartlepool, England, TS26 8JA #### What's nearby - Victoria Park \- 7 min walk \- 0.4 miles - Hartlepool Maritime Experience \- 14 min walk \- 0.8 miles - Museum of Hartlepool \- 14 min walk \- 0.8 miles - Ward Jackson Park \- 16 min walk \- 0.9 miles - Monkey Statue \- 3 min drive \- 1.2 miles #### Getting around - Hartlepool Station - 10 min walk - Durham (MME-Teesside Intl.) - 38 min drive #### Restaurants - ‪Navy Club - ‬1 min walk - ‪King Johns Tavern - ‬5 min walk - ‪The Showroom - ‬5 min walk - ‪Costa Coffee - ‬8 min walk - ‪Three Brass Monkeys - ‬4 min walk ## About this property ### The Douglas Hotel Guest house in the city centre The Douglas Hotel provides a bar and more. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Tour/ticket information, smoke-free property and meeting rooms - A banquet hall Room features All guest rooms at The Douglas Hotel feature comforts, such as air conditioning, in addition to Other amenities include: - Bathrooms with baths or showers - 32-inch TVs with cable channels - Wardrobes/cupboards and coffee/tea makers ## Similar properties ![Breakfast, lunch, dinner served; Italian cuisine ](https://images.trvl-media.com/lodging/3000000/2770000/2764400/2764390/w350h259x0y0-7e947b6e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Windmill Hartlepool - Parking included - Free WiFi - Restaurant - Business services 7.2 Good 363 reviews £56 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=2764390&PinnedHotelID=2764390&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/7000000/6470000/6469300/6469238/0dc0a6aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Locomotion Hotel Stockton-on-Tees - 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Parking included - Free WiFi - Laundry - Kitchen 8.6 Excellent 10 reviews £65 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=105851786&PinnedHotelID=105851786&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/89000000/88770000/88767400/88767330/366a2451.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Hoptimist Stockton-on-Tees - Free WiFi 7.8 Good 65 reviews £41 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=88767330&PinnedHotelID=88767330&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/96000000/95460000/95458500/95458474/35d17340.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Ivy Tree Stockton-on-Tees - Parking included - Free WiFi - Restaurant - Breakfast available 9.4 Exceptional 94 reviews £99 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=95458474&PinnedHotelID=95458474&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/100000000/99440000/99439600/99439536/1aadb6e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Beachside Redcar - Free WiFi 7.4 Good 3 reviews £62 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=99439536&PinnedHotelID=99439536&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room, Shared Bathroom | 1 bedroom, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/24000000/23420000/23414500/23414408/d622542a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Outram 26 Stockton-on-Tees - Pet-friendly - Free WiFi - Parking available - Laundry 8.6 Excellent 56 reviews £40 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=23414408&PinnedHotelID=23414408&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/4000000/3390000/3385700/3385669/bab40799.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Marine Hotel Hartlepool - Free WiFi - Restaurant - Breakfast available - Bar 8.4 Very good 278 reviews £90 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=3385669&PinnedHotelID=3385669&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/10000000/9250000/9249300/9249217/cacb15d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dun Cow Inn Stockton-on-Tees - Parking included - Free WiFi - Restaurant - Tennis court 8.8 Excellent 224 reviews £74 includes taxes & fees 29 Dec - 30 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=9249217&PinnedHotelID=9249217&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - A bar/lounge ### Guest services - No housekeeping service - Tour and ticket assistance ### Business services - Meeting rooms ### Accessibility - No lift ### More - 3 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Private bathroom - Towels provided ### Entertainment - 32-inch TV with cable channels ### Food and drink - Coffee/tea maker ### More - Air conditioning (climate-controlled) - Iron/ironing board on request ## Policies ### Check-in Check-in start time: noon; check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before 10:30 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions There is no front desk at this property The host will greet guests on arrival This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Host will greet you ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### National rating This establishment has received its official star rating from VisitEngland, the National Tourist Board for England. ### Property is also known as Douglas Hartlepool Douglas Hotel Hartlepool England Douglas Hotel Hartlepool Douglas Hotel OYO Douglas Hotel OYO The Douglas Hotel The Douglas Hotel Guesthouse The Douglas Hotel Hartlepool ## Frequently asked questions ### Is The Douglas Hotel pet-friendly? ### How much does it cost to stay at The Douglas Hotel? ### How much is parking at The Douglas Hotel? ### What time is check-in at The Douglas Hotel? ### What time is check-out at The Douglas Hotel? ### Where is The Douglas Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Douglas Hotel Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Location ### 7.4 Staff & service ### 5.0 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 63 8 - Good 78 6 - Okay 37 4 - Poor 21 2 - Terrible 45 ## Reviews ### 8/10 Good #### Brian 12 Aug 2023 Liked: Cleanliness Good location and was walkable to town ##### Brian Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Faisal 13 Oct 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Great experience! Great stay and good prices, good amenities nearby as well. ##### Faisal Stayed 2 nights in Oct 2023 ### 8/10 Good #### Alan 13 Apr 2025 Liked: Staff & service, property conditions & facilities Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":)) ##### Alan Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Jamie 16 Jun 2025 Disliked: Cleanliness, amenities, property conditions & facilities If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again. ![](https://a.travel-assets.com/ugc/hotel-reviews/eb0ebe6a-eeb1-41be-8bd5-4af9b2eb561f-1750060038834.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ab1fbc04-7695-4a00-9812-945e277a422f-1750060056741.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62a8e9ac-6327-4a94-9437-7b76fed235f5-1750060076830.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/08a4864f-9b69-489f-a887-1d0aedbab84c-1750060095151.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jamie Stayed 14 nights in May 2025 ### 6/10 Okay #### Darren 15 Oct 2023 Liked: Cleanliness, staff & service, room comfort #### Cold shower! Room was clean and comfortable but a cold shower is unacceptable ##### Darren Stayed 1 night in Oct 2023 ### 4/10 Poor #### Clare 25 Feb 2025 Disliked: Cleanliness, staff & service Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: \*Only half a toilet roll, without a holder (so had been previously handled by user(s)), \*Only one mug although the room was booked for two people \*Barely any coffee (although plenty of tea) \*kettle was half-full of water (don't know how old) \*carpet had clearly not been vacuumed \*Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) \*The single bed (although not booked) had slept-in bedding on \*No mention of WiFi anywhere ##### Clare Stayed 1 night in Feb 2025 ### 2/10 Terrible #### Helen 14 Mar 2024 Disliked: Staff & service #### Not impressed - couldn't get in - stayed elsewhere I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money. ##### Helen Stayed 2 nights in Jan 2024 ### 2/10 Terrible #### Nikki 16 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities Left as soon as we arrived ! Very dirty and a drug den never been cleaned carpets were black with muck and the beds, draws were full of cigerett ash, tables were broken holded up woth balanced legs, bathroom was very dirty, smashed bottles outside the vedroom and mucky bowls and cups, smashed mirror. Was like walkikg into a crack den to be wuiete honest !! There was a bible with birn marls on with a drig packet at the side ! We left and booked Travel lodge and wiped our feet on the way out !! ##### Nikki Stayed 1 night in Nov 2025 ### 2/10 Terrible #### Charles 7 Oct 2025 Disliked: Cleanliness, staff & service, property conditions & facilities bar was never open there was no staff on you have to have a phone or you will not get in there is a number on front door to phone to get the code to open the door rubbish ##### Charles Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Katlyn 19 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Really laid back and one of the only hotels who welcome homeless amazing people ##### Katlyn Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Michael 21 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good nights sleep Decent for a night stay. Room was clean ##### Michael Stayed 1 night in Jul 2024 ### 8/10 Good #### Matthew 19 Jul 2024 Liked: Cleanliness, property conditions & facilities Parking restrictions on streets around hotel ##### Matthew Stayed 1 night in Jul 2024 ### 8/10 Good #### Christopher 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities I don’t stay enought long yet ask me after week or two ##### Christopher Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Svein Ola 31 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Value Effective. Good bed. Good Wifi. Clean. ##### Svein Ola Stayed 1 night in Dec 2022 ### 2/10 Terrible #### Kim 4 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel ##### Kim Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Michael 1 Jun 2024 Very dated could do with painting the room and furniture is falling apart towel had holes in it ##### Michael Stayed 4 nights in May 2024 ### 8/10 Good #### STEPHEN 12 Sept 2023 #### Visit to Hartlepool The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town. ##### STEPHEN Stayed 2 nights in Sep 2023 ### 2/10 Terrible #### Mark 8 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Simply Awful Beyond Description The Hotel was run down. The mattress on my bed was so worn out I could feel the slats of the frame under me. One of the towels was ripped almost in half and yet still was considered acceptable to place in a guests room. Check in was self service which did work but meant there was no one on site at all. A guest got beaten up by some youths that managed to get into the hotel and the whole hotel was woken up by the alarms and the arrival of five (yes 5) police cars and an ambulance. The picture of the dining room might have been the case a number of years ago but both the dining room and the bar were locked up and stacked full of tables and chairs and not accessible to guests. All in all one of, if not the worst hotel I have ever stayed in. My colleagues all had similar experiences. When we got home I had a jocular comment from one of them saying "I have just incinerated all the clothing I worse at the hotel" that should give you a clear idea of our stay. Not run by a professional organisation instead run into the ground for profit. I should have realised there was going to be issues when the first thing that happened was that whilst I had gone for a listing that was "Pay At The Property" I had deposits taken with no warning for each of the five rooms. Then full payment was taken several days before the stay....again with NO WARNING. I would not recommend and would actually forcefully say STAY AWAY. Happy to prove all this if needed...pics were taken ##### Mark Stayed 1 night in Sep 2025 ### 4/10 Poor #### Will 17 Aug 2022 Liked: Room comfort Disliked: Property conditions & facilities #### In the middle of a badly needed refurb. The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly. ##### Will Stayed 1 night in Aug 2022 ### 2/10 Terrible #### Stephen 26 Aug 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com ![](https://a.travel-assets.com/ugc/hotel-reviews/7D924E31B7A8A0334A6E0E405D907BC7D30A30511693051525443.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6EB85ABDF6F060D0B369958FFD4E8282A716838A1693051524622.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ACEC911FCBC8C02BE4246BD6A4EA02476160FFBA1693051524889.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A3A65B00E082E72CF34CFACA12A0273B6DB5991B1693051524737.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephen Stayed 2 nights in Aug 2023 ### 2/10 Terrible #### Mark 4 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### This dump should be shut down Upon arrival I had to ring a number stuck on the door to get the code to get in and told my room number. No reception, no staff in the building. The whole place stunk of weed and stale smoke. Absolutely filthy, not been cleaned in years. No toilet roll in my room and when I finally got through to someone on the phone I was told someone would bring some at 5pm this was at 2.30\. I'd say you get what you pay for but the state of the place I feel I should have been paid to stay there. Bed was really lumpy and the pillows was as thin as paper and was filthy. People banging about all night. One of the windows in my room was missing the handle so couldn't close it. No heating or hot water. ##### Mark Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Peter 13 May 2023 Disliked: Staff & service, property conditions & facilities #### Barely adequate I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one. ##### Peter Stayed 1 night in May 2023 ### 6/10 Okay #### Bill 25 Oct 2023 #### Get what you pay for Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long ##### Bill Stayed 1 night in Oct 2023 ### 4/10 Poor #### Thomas 16 Jun 2023 Disliked: Staff & service, property conditions & facilities Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place... ##### Thomas Stayed 2 nights in Jun 2023 ### 6/10 Okay #### Richard 24 Aug 2023 Disliked: Property conditions & facilities #### Basic hotel but with parking issues Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only. ![](https://a.travel-assets.com/ugc/hotel-reviews/56FD5A9721F79F2246466C67A9F8F72219E18CDA1692873610524.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1513539442E5FEE750DBDD7FAB1B58AFF4534AEC1692873621738.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Richard Stayed 1 night in Aug 2023 ## Expedia's Latest Trends ### Hotels > [Carden Park](https://www.expedia.co.uk/Chester-Hotels-Carden-Park.h190780.Hotel-Information) > > [Hampton by Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hampton-By-Hilton-London-Gatwick-Airport.h7234788.Hotel-Information) > > [Hampton by Hilton London Stansted Airport](https://www.expedia.co.uk/Stansted-Hotels-Hampton-By-Hilton-London-Stansted-Airport.h18464320.Hotel-Information) > > [Stratford Manor Hotel](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Stratford-Manor.h27936.Hotel-Information) > > [Ashford International Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Ashford-International-Hotel.h527123.Hotel-Information) > > [Retallack Resort](https://www.expedia.co.uk/St-Columb-Major-Hotels-Retallack-Resort.h4537229.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) > > [Sand Bay Holiday Village](https://www.expedia.co.uk/Weston-Super-Mare-Hotels-Sand-Bay-Holiday-Village.h11443695.Hotel-Information) > > [St Michael's Resort](https://www.expedia.co.uk/Falmouth-Hotels-St-Michaels-Resort.h2951426.Hotel-Information) > > [Crowne Plaza Stratford Upon Avon by IHG](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Crowne-Plaza-Stratford-Upon-Avon.h11307.Hotel-Information) > > [Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hilton-London-Gatwick-Airport.h20753.Hotel-Information) > > [Norbreck Castle Hotel](https://www.expedia.co.uk/Blackpool-Hotels-Norbreck-Castle-Hotel.h6377.Hotel-Information) > > [Eastwell Manor, Champneys Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Eastwell-Manor.h905662.Hotel-Information) > > [Camelot Castle Hotel](https://www.expedia.co.uk/Tintagel-Hotels-Camelot-Castle-Hotel.h8083111.Hotel-Information) > > [Hollins Hall Hotel, Golf & Country Club](https://www.expedia.co.uk/Shipley-Hotels-Hollins-Hall-Hotel.h63744.Hotel-Information) > > [Chesford Grange Hotel](https://www.expedia.co.uk/Kenilworth-Hotels-Chesford-Grange.h920291.Hotel-Information) > > [Grand Burstin Hotel Folkestone](https://www.expedia.co.uk/Folkestone-Hotels-Grand-Burstin-Hotel-Folkestone.h1201483.Hotel-Information) > > [The Mill Hotel & Spa](https://www.expedia.co.uk/Chester-Hotels-The-Mill-Hotel-Spa.h1695656.Hotel-Information) > > [Village Hotel Manchester Ashton](https://www.expedia.co.uk/Ashton-Under-Lyne-Hotels-Village-Hotel-Manchester-Ashton.h1848975.Hotel-Information) > > [The Winchester Hotel & Spa](https://www.expedia.co.uk/Winchester-Hotels-The-Winchester-Hotel-Spa.h26080.Hotel-Information) > > [Hilton at St George's Park, Burton Upon Trent](https://www.expedia.co.uk/Burton-On-Trent-Hotels-Hilton-At-St-Georges-Park.h5094740.Hotel-Information) > > [Radisson Blu Hotel Manchester, Airport](https://www.expedia.co.uk/Manchester-Hotels-Radisson-Blu-Hotel-Manchester.h120016.Hotel-Information) > > [The Spa Hotel](https://www.expedia.co.uk/Royal-Tunbridge-Wells-Hotels-The-Spa-Hotel.h8849.Hotel-Information) > > [Hythe Imperial Hotel Spa & Golf](https://www.expedia.co.uk/Hythe-Hotels-Hythe-Imperial-Hotel-Spa-Golf.h9108.Hotel-Information) > > [The Rutland Arms Hotel, Bakewell, Derbyshire](https://www.expedia.co.uk/Bakewell-Hotels-The-Rutland-Arms-Hotel.h792056.Hotel-Information) > > [Harbour Beach Club & Hotel](https://www.expedia.co.uk/Salcombe-Hotels-Harbour-Beach-Club-Hotel-Spa.h2261933.Hotel-Information) > > [Fistral Beach Hotel and Spa - Adults Only](https://www.expedia.co.uk/Newquay-Hotels-Fistral-Beach-Hotel-And-Spa-Adults-Only.h1895493.Hotel-Information) > > [Worcester Whitehouse](https://www.expedia.co.uk/Worcester-Hotels-Worcester-Whitehouse.h18498.Hotel-Information) > > [Cotswolds Hotel & Spa](https://www.expedia.co.uk/Chipping-Norton-Hotels-Cotswolds-Hotel-Spa.h13106835.Hotel-Information)