Is The Douglas Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Douglas Hotel?

As of 30 Jul 2025, prices found for a 1-night stay for 2 adults at The Douglas Hotel on 23 Aug 2025 start from £60.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Douglas Hotel?

This property doesn't offer parking.

What time is check-in at The Douglas Hotel?

Check-in start time: noon; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Douglas Hotel?

Checkout is at 10:30 AM. Late check-out is available for a fee (subject to availability).

Where is The Douglas Hotel located?

Located in the heart of Hartlepool, this guesthouse is within 1 mile (2 km) of Victoria Park, Hartlepool Maritime Experience and Museum of Hartlepool. Ward Jackson Park and Monkey Statue are also within 2 miles (3 km). Hartlepool Station is 10 minutes by foot.

The Douglas Hotel Reviews, Deals & Photos 2025

2/10 Terrible

Jamie

16 Jun 2025

Disliked: Cleanliness, amenities, property conditions & facilities

If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.

Stayed 14 nights in May 2025

8/10 Good

Alan

13 Apr 2025

Liked: Staff & service, property conditions & facilities

Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))

Stayed 1 night in Apr 2025

10/10 Excellent

Katlyn

19 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really laid back and one of the only hotels who welcome homeless amazing people

Stayed 1 night in Mar 2024

8/10 Good

Christopher

17 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I don’t stay enought long yet ask me after week or two

Stayed 1 night in Feb 2025

8/10 Good

Brian

12 Aug 2023

Liked: Cleanliness

Good location and was walkable to town

Stayed 1 night in Aug 2023

10/10 Excellent

Faisal

13 Oct 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Great experience!

Great stay and good prices, good amenities nearby as well.

Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good nights sleep

Decent for a night stay. Room was clean

Stayed 1 night in Jul 2024

8/10 Good

Matthew

19 Jul 2024

Liked: Cleanliness, property conditions & facilities

Parking restrictions on streets around hotel

Stayed 1 night in Jul 2024

2/10 Terrible

Mark

4 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This dump should be shut down

Upon arrival I had to ring a number stuck on the door to get the code to get in and told my room number. No reception, no staff in the building. The whole place stunk of weed and stale smoke. Absolutely filthy, not been cleaned in years. No toilet roll in my room and when I finally got through to someone on the phone I was told someone would bring some at 5pm this was at 2.30. I'd say you get what you pay for but the state of the place I feel I should have been paid to stay there. Bed was really lumpy and the pillows was as thin as paper and was filthy. People banging about all night. One of the windows in my room was missing the handle so couldn't close it. No heating or hot water.

Stayed 2 nights in Apr 2025

2/10 Terrible

Kim

4 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel

Stayed 2 nights in Jun 2024

6/10 Okay

Michael

1 Jun 2024

Very dated could do with painting the room and furniture is falling apart towel had holes in it

Stayed 4 nights in May 2024

4/10 Poor

Clare

25 Feb 2025

Disliked: Cleanliness, staff & service

Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: *Only half a toilet roll, without a holder (so had been previously handled by user(s)), *Only one mug although the room was booked for two people *Barely any coffee (although plenty of tea) *kettle was half-full of water (don't know how old) *carpet had clearly not been vacuumed *Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) *The single bed (although not booked) had slept-in bedding on *No mention of WiFi anywhere

Stayed 1 night in Feb 2025

8/10 Good

STEPHEN

12 Sept 2023

Visit to Hartlepool

The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.

Stayed 2 nights in Sep 2023

6/10 Okay

Darren

15 Oct 2023

Liked: Cleanliness, staff & service, room comfort

Cold shower!

Room was clean and comfortable but a cold shower is unacceptable

Stayed 1 night in Oct 2023

2/10 Terrible

Stephen

26 Aug 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com

Stayed 2 nights in Aug 2023

4/10 Poor

Will

17 Aug 2022

Liked: Room comfort

Disliked: Property conditions & facilities

In the middle of a badly needed refurb.

The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.

Stayed 1 night in Aug 2022

6/10 Okay

Bill

25 Oct 2023

Get what you pay for

Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long

Stayed 1 night in Oct 2023

4/10 Poor

Thomas

16 Jun 2023

Disliked: Staff & service, property conditions & facilities

Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...

Stayed 2 nights in Jun 2023

6/10 Okay

David

16 Oct 2023

Liked: Staff & service

I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.

Stayed 1 night in Oct 2023

6/10 Okay

Richard

24 Aug 2023

Disliked: Property conditions & facilities

Basic hotel but with parking issues

Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.

Stayed 1 night in Aug 2023

2/10 Terrible

Danielle

6 Aug 2023

Disliked: Amenities, property conditions & facilities

Absolutely disgusting! room hadnt been clean empty bottle of vodka left in room from previous person. Dead flys stuck to wall used sugar packets left on floor. Stained carpets all round dirty room. Bathroom walls cracked. No bar or restaurant open. Will not be returning!

Stayed 1 night in Aug 2023

2/10 Terrible

brett

24 Jul 2022

Disliked: Staff & service

Unacceptable customer service

I got there, knowone to greet us, they couldnt find our booking, so we had to find another hotel last minute, paying extra money we did not budget for. At 2am the hotel emailed, stated they could not facilate a room, and now after 6 days I am still trying to get our money back.

Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveller

26 May 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room not clean, fire alarm went off at 5.30am, everyone standing outside for half an hour, tried calling both numbers for the hotel and out of hours, no one answered or called back, after an hour standing in the rain with obviously no staff on site we re entered the building potentially risking our lives and got our bags and left, we continued our sleep in the vans… I’m presuming they’re housing homeless as young kids were partying till around 3am in one of the rooms, very noisy - absolutely no good when you need to sleep and have work the next day

Stayed 2 nights in May 2022

2/10 Terrible

Clare

25 Feb 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Arrived 30min before check-in deadline; was stood at door for 10min trying phone no on door, phone no I'd previously been sent an entry code from, & ringing 'Ring' doorbell, before a (not particularly friendly) answer... Was panicking that I'd be roomless for the night. (Had had a previous poor stay but was desperate for somewhere convenient/cheap due to partner being kept in hospital.) And was almost out of phone charge! On approach to room (& spotting a discarded mug in the hallway that had been since morning) I was hit by smell of cigarette smoke, then a man (smoker) came in from fire escape adjacent to my room. There was a bundle of dirty bed linen on the hallway floor to the other side of my door. Within my room: *No TV remote - TV unusable without (buttons on unit wouldn't access the menus sufficiently) *I realised I would have to watch TV on my (lacking charge) phone, then realised there was only 1 power socket near the 'desk' - far from bed - but no seat so had to stand & hold it *took a while to realise I was overlooked by the 'smokers balcony', so quickly pulled blind *noticed something (underwear?) stuffed in the ceiling light, so had to keep it off to avoid fire risk (understand the staff unlikely to notice if a guest had done this) *The smell of cigarette smoke wafting in to the room was unbearable, then I realised the windows had been left open, closing the windows was a challenge reaching past desk and blind doesn't go back up *Floors not vacuumed/swept/mopped

Stayed 1 night in Feb 2025

2/10 Terrible

Michael

17 Nov 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

On arrival windows wide open. Freezing cold. This was to try and get rid of the smell of damp. Black mould on the walls. No cover on the light. Door handles snapped off. Unable to lock window. No hot water pressure. Lates of dust on bed head. Seat threadbare. No one on reception no staff available on phone. I left. Has to be the worst hotel I’ve ever been in.

Stayed 1 night in Nov 2022

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