Title: The Douglas Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Douglas Hotel Guesthouse in Hartlepool with a bar ![Dining](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/aebfcea7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/a2efdd87.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/8ff46700.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/b0361a43.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/7ae60589.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of the city, The Douglas Hotel offers a warm welcome with a bar and free in-room WiFi. Connect with colleagues in meeting rooms or plan your next event at the banquet hall; tour/ticket assistance is also available to help you explore. 7.0 Good ## Popular amenities - Bar - Air conditioning - Free WiFi - Business services £81 includes taxes & fees 6 Nov - 7 Nov ## Room options ### Check availability for these dates Tonight [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4872110&PinnedHotelID=4872110&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/6b5321e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Single Bed ### Highlights Air conditioning TV Private bathroom Coffee/tea maker Cable channels Wardrobe - 56 sq ft - Sleeps 1 - 1 Single Bed ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/8c450147.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed ### Highlights Air conditioning TV Private bathroom Coffee/tea maker Cable channels Wardrobe - 100 sq ft - Sleeps 2 - 1 Double Bed ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4880000/4872200/4872110/0880884d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Single Beds ### Highlights Air conditioning TV Private bathroom Coffee/tea maker Cable channels Wardrobe - 100 sq ft - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHartlepool-Hotels-OYO-The-Douglas-Hotel.h4872110.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHartlepool-Hotels-OYO-The-Douglas-Hotel.h4872110.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C54.68571%2C-1.22010&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XO-rJOvOqgb8rrWxWpxJQW1g0Cs=) 2 Grange Road, Hartlepool, England, TS26 8JA #### What's nearby - Hartlepool Maritime Experience - 14 min walk - 0.8 miles - Museum of Hartlepool - 14 min walk - 0.8 miles - Seaton Carew Beach - 5 min drive - 2.5 miles - Teesside University - 20 min drive - 14.7 miles - Riverside Stadium - 22 min drive - 15.7 miles #### Getting around - Hartlepool Station - 10 min walk - Durham (MME-Teesside Intl.) - 38 min drive #### Restaurants - ‪King Johns Tavern - ‬5 min walk - ‪Navy Club - ‬1 min walk - ‪The Showroom - ‬5 min walk - ‪Costa Coffee - ‬8 min walk - ‪Three Brass Monkeys - ‬4 min walk ## About this property ### The Douglas Hotel Guest house in the city centre The Douglas Hotel provides a bar and more. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Tour/ticket information, meeting rooms and smoke-free property - A banquet hall Room features All guest rooms at The Douglas Hotel feature comforts, such as air conditioning, in addition to Other amenities include: - Bathrooms with baths or showers - 32-inch TVs with cable channels - Wardrobes/cupboards and coffee/tea makers ## Similar properties ![Breakfast, lunch, dinner served; Italian cuisine ](https://images.trvl-media.com/lodging/3000000/2770000/2764400/2764390/w350h259x0y0-7e947b6e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Windmill Hartlepool - Parking included - Free WiFi - Restaurant - Business services 7.2 Good 357 reviews £63 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=2764390&PinnedHotelID=2764390&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1740000/1731800/1731749/1f041e69.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western The Grand Hotel Hartlepool Hartlepool - 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24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=63210450&PinnedHotelID=63210450&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Triple Room | 1 bedroom, free WiFi](https://images.trvl-media.com/lodging/100000000/99420000/99412500/99412419/b6781675.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Lakeside Redcar - Free WiFi 7.4 Good 20 reviews £62 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=99412419&PinnedHotelID=99412419&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room, Sea View | Down duvets, laptop workspace, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/106000000/105860000/105851800/105851786/9871ad6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Norton Hartlepool - Parking included - Free WiFi - Laundry - Kitchen 8.6 Excellent 8 reviews £60 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=105851786&PinnedHotelID=105851786&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3390000/3385700/3385669/0cb1c9d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Marine Hotel Hartlepool - Free WiFi - Restaurant - Breakfast available - Bar 8.4 Very good 275 reviews £90 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=3385669&PinnedHotelID=3385669&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/24500/24453/75a565e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO The Baltimore Hotel Middlesbrough - Parking included - Free WiFi - Breakfast available - Business services 7.4 Good 532 reviews £65 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=24453&PinnedHotelID=24453&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/3000000/2770000/2764100/2764076/30f376e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Tudor Lodge - Redcar Beach Redcar - Parking included - Free WiFi - Housekeeping - 24/7 front desk 6.6 45 reviews £40 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=2764076&PinnedHotelID=2764076&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast meal](https://images.trvl-media.com/lodging/19000000/18630000/18629000/18628981/dfcea2d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Longlands Hotel Middlesbrough - Parking included - Free WiFi - Restaurant - Housekeeping 5.6 176 reviews £41 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=18628981&PinnedHotelID=18628981&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - A bar/lounge ### Guest services - No housekeeping service - Tour and ticket assistance ### Business services - Meeting rooms ### Accessibility - No lift ### More - 3 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Private bathroom - Towels provided ### Entertainment - 32-inch TV with cable channels ### Food and drink - Coffee/tea maker ### More - Air conditioning (climate-controlled) - Iron/ironing board on request ## Policies ### Check-in Check-in start time: noon; check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before 10:30 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions There is no front desk at this property The host will greet guests on arrival This property doesn't offer after-hours check-in ### Access methods Host will greet you ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### National rating This establishment has received its official star rating from VisitEngland, the National Tourist Board for England. ### Property is also known as Douglas Hartlepool Douglas Hotel Hartlepool England Douglas Hotel Hartlepool Douglas Hotel OYO Douglas Hotel OYO The Douglas Hotel The Douglas Hotel Guesthouse The Douglas Hotel Hartlepool ## Frequently asked questions ### Is The Douglas Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at The Douglas Hotel? > As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at The Douglas Hotel on 6 Nov 2025 start from £81.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hartlepool-Hotels-OYO-The-Douglas-Hotel.h4872110.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at The Douglas Hotel? > This property doesn't offer parking. ### What time is check-in at The Douglas Hotel? > Check-in start time: noon; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available. ### What time is check-out at The Douglas Hotel? > Checkout is at 10:30 AM. Late check-out is available for a fee (subject to availability). ### Where is The Douglas Hotel located? > Located in the heart of Hartlepool, this guesthouse is within 1 mile (2 km) of Victoria Park, Hartlepool Maritime Experience and Museum of Hartlepool. Ward Jackson Park and Monkey Statue are also within 2 miles (3 km). Hartlepool Station is 10 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Douglas Hotel Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Location ### 7.4 Staff & service ### 5.0 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 63 8 - Good 78 6 - Okay 37 4 - Poor 20 2 - Terrible 43 ### 8/10 Good #### Alan 13 Apr 2025 Liked: Staff & service, property conditions & facilities Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":)) ##### Alan Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Faisal 13 Oct 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Great experience! Great stay and good prices, good amenities nearby as well. ##### Faisal Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Michael 21 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good nights sleep Decent for a night stay. Room was clean ##### Michael Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Jamie 16 Jun 2025 Disliked: Cleanliness, amenities, property conditions & facilities If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again. ![](https://a.travel-assets.com/ugc/hotel-reviews/eb0ebe6a-eeb1-41be-8bd5-4af9b2eb561f-1750060038834.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ab1fbc04-7695-4a00-9812-945e277a422f-1750060056741.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62a8e9ac-6327-4a94-9437-7b76fed235f5-1750060076830.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/08a4864f-9b69-489f-a887-1d0aedbab84c-1750060095151.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jamie Stayed 14 nights in May 2025 ### 8/10 Good #### Christopher 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities I don’t stay enought long yet ask me after week or two ##### Christopher Stayed 1 night in Feb 2025 ### 8/10 Good #### STEPHEN 12 Sept 2023 #### Visit to Hartlepool The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town. ##### STEPHEN Stayed 2 nights in Sep 2023 ### 4/10 Poor #### Will 17 Aug 2022 Liked: Room comfort Disliked: Property conditions & facilities #### In the middle of a badly needed refurb. The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly. ##### Will Stayed 1 night in Aug 2022 ### 2/10 Terrible #### Stephen 26 Aug 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com ![](https://a.travel-assets.com/ugc/hotel-reviews/7D924E31B7A8A0334A6E0E405D907BC7D30A30511693051525443.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6EB85ABDF6F060D0B369958FFD4E8282A716838A1693051524622.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ACEC911FCBC8C02BE4246BD6A4EA02476160FFBA1693051524889.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A3A65B00E082E72CF34CFACA12A0273B6DB5991B1693051524737.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephen Stayed 2 nights in Aug 2023 ### 6/10 Okay #### Bill 25 Oct 2023 #### Get what you pay for Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long ##### Bill Stayed 1 night in Oct 2023 ### 4/10 Poor #### Thomas 16 Jun 2023 Disliked: Staff & service, property conditions & facilities Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place... ##### Thomas Stayed 2 nights in Jun 2023 ### 6/10 Okay #### David 16 Oct 2023 Liked: Staff & service I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems. ##### David Stayed 1 night in Oct 2023 ### 4/10 Poor #### Steve 20 Oct 2023 Disliked: Property conditions & facilities #### Real life Faulty Towers A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away ##### Steve Stayed 1 night in Oct 2023 ### 2/10 Terrible #### JAMES 2 Jul 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort I Wish i Slept in my Car it would've been Cleaner and more Comfortable than this Doss House the Headboard had been Ripped off the Wall 4" Holes where it Should've Been Dirty Marks on the Wall where People had Rested their Head obviously it had been missing from the wall for some time as it was stuck down the side of the Bed the Pillows where cheap flat and Nasty i had to use my Jacket to bulk it up the Toilet/Shower Room was a Joke Black Mould all around the foot Basin and up the Wall you wouldn't wash your dog in it incase you caught something The Towel Stand heated Rail Drier was coated with Rust and Flaking Grime the Toilet i used i actually thought my Kidneys had packed in only to discover it was black and had never seen Bleach in years also the Toilet was made for a Child as I'm 6'4" i thought i was Chinese as i was basically sitting on the Floor Squatting the Coffee Cup was Disgusting scale marks of Old Tea /Coffee i Drank Water that i Had didnt Dare look in the Kettle incase something jumped out at me also i paid £41 for a Single No Breakfast No Staff the Place is a Shambles if i was the Owners i would Sack on the Spot the Cleaners not fit for purpose and employ someone who knows how to Clean they should be ashamed of themselves I Just Wished i had Taken Photographs But i know i will never set foot in that place again also No Car Parking Park at your Own Risk ##### JAMES Stayed 1 night in Jun 2023 ### 2/10 Terrible #### Helen 14 Mar 2024 Disliked: Staff & service #### Not impressed - couldn't get in - stayed elsewhere I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money. ##### Helen Stayed 2 nights in Jan 2024 ### 2/10 Terrible #### Charles 7 Oct 2025 Disliked: Cleanliness, staff & service, property conditions & facilities bar was never open there was no staff on you have to have a phone or you will not get in there is a number on front door to phone to get the code to open the door rubbish ##### Charles Stayed 3 nights in Oct 2025 ### 2/10 Terrible #### Mark 4 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### This dump should be shut down Upon arrival I had to ring a number stuck on the door to get the code to get in and told my room number. No reception, no staff in the building. The whole place stunk of weed and stale smoke. Absolutely filthy, not been cleaned in years. No toilet roll in my room and when I finally got through to someone on the phone I was told someone would bring some at 5pm this was at 2.30. I'd say you get what you pay for but the state of the place I feel I should have been paid to stay there. Bed was really lumpy and the pillows was as thin as paper and was filthy. People banging about all night. One of the windows in my room was missing the handle so couldn't close it. No heating or hot water. ##### Mark Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Clare 25 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Arrived 30min before check-in deadline; was stood at door for 10min trying phone no on door, phone no I'd previously been sent an entry code from, & ringing 'Ring' doorbell, before a (not particularly friendly) answer... Was panicking that I'd be roomless for the night. (Had had a previous poor stay but was desperate for somewhere convenient/cheap due to partner being kept in hospital.) And was almost out of phone charge! On approach to room (& spotting a discarded mug in the hallway that had been since morning) I was hit by smell of cigarette smoke, then a man (smoker) came in from fire escape adjacent to my room. There was a bundle of dirty bed linen on the hallway floor to the other side of my door. Within my room: \*No TV remote - TV unusable without (buttons on unit wouldn't access the menus sufficiently) \*I realised I would have to watch TV on my (lacking charge) phone, then realised there was only 1 power socket near the 'desk' - far from bed - but no seat so had to stand & hold it \*took a while to realise I was overlooked by the 'smokers balcony', so quickly pulled blind \*noticed something (underwear?) stuffed in the ceiling light, so had to keep it off to avoid fire risk (understand the staff unlikely to notice if a guest had done this) \*The smell of cigarette smoke wafting in to the room was unbearable, then I realised the windows had been left open, closing the windows was a challenge reaching past desk and blind doesn't go back up \*Floors not vacuumed/swept/mopped ##### Clare Stayed 1 night in Feb 2025 ### 4/10 Poor #### Clare 25 Feb 2025 Disliked: Cleanliness, staff & service Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: \*Only half a toilet roll, without a holder (so had been previously handled by user(s)), \*Only one mug although the room was booked for two people \*Barely any coffee (although plenty of tea) \*kettle was half-full of water (don't know how old) \*carpet had clearly not been vacuumed \*Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) \*The single bed (although not booked) had slept-in bedding on \*No mention of WiFi anywhere ##### Clare Stayed 1 night in Feb 2025 ### 8/10 Good #### Matthew 19 Jul 2024 Liked: Cleanliness, property conditions & facilities Parking restrictions on streets around hotel ##### Matthew Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Kim 4 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel ##### Kim Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Michael 1 Jun 2024 Very dated could do with painting the room and furniture is falling apart towel had holes in it ##### Michael Stayed 4 nights in May 2024 ### 10/10 Excellent #### Katlyn 19 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Really laid back and one of the only hotels who welcome homeless amazing people ##### Katlyn Stayed 1 night in Mar 2024 ### 4/10 Poor #### Verified traveller 3 Nov 2023 Disliked: Cleanliness, staff & service, property conditions & facilities #### NOT passable. Worst hotel I've stayed in. Please avoid unless you are absolutley desperate and then only use for 1 night. There is no reception - you have to ring the owner on his number and he will have left key in door for you There is parking over the road in a Clinic car park but its Council run so you need lots of change (reasonably priced) but you will be up at 8 every morning to pay for until you leave. At least passed 1800hrs is free until 08am. Short of pillows, blankets and towels until met up with service lady next AM No heating - she had to get filthy electric heater Black mould Stains of unknown origin everywhere - carpet, ceilings, walls, window blind even inside the picture hanging on the wall. No breakfast or bar but wouldn't eat or drink here anyway - "bar" area smells mouldy Stinks of skunk and cig. smoke breaking fire laws Taps in B/room sink broken and loose The OOHs mobile number given not answered and Owner doesnt answer phone. The maids are freindly but are not given list of whos who so will knock you up each morning to see if you are leaving before 1030. No power to room and no hot water from 10am on last morning. Maid said its not cut off prior to check out so must've been a power cut. Could not shower. Ablutions in the dark on last morning. The only 3 positives were TV working (back missing off remote tho') the Bed was comfy and the shower water was hot when working. ##### Verified traveller Stayed 3 nights in Oct 2023 ### 6/10 Okay #### Darren 15 Oct 2023 Liked: Cleanliness, staff & service, room comfort #### Cold shower! Room was clean and comfortable but a cold shower is unacceptable ##### Darren Stayed 1 night in Oct 2023 ### 2/10 Terrible #### Dan 12 Oct 2023 Disliked: Cleanliness, staff & service, property conditions & facilities #### Poor Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about. ##### Dan Stayed 1 night in Oct 2023 ## Expedia's Latest Trends ### Hotels > [The Coppid Beech Hotel](https://www.expedia.co.uk/Bracknell-Hotels-The-Coppid-Beech-Hotel.h3809.Hotel-Information) > > [Carden Park](https://www.expedia.co.uk/Chester-Hotels-Carden-Park.h190780.Hotel-Information) > > [Hampton by Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hampton-By-Hilton-London-Gatwick-Airport.h7234788.Hotel-Information) > > [Hampton by Hilton London Stansted Airport](https://www.expedia.co.uk/Stansted-Hotels-Hampton-By-Hilton-London-Stansted-Airport.h18464320.Hotel-Information) > > [Stratford Manor Hotel](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Stratford-Manor.h27936.Hotel-Information) > > [Ashford International Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Ashford-International-Hotel.h527123.Hotel-Information) > > [Retallack Resort](https://www.expedia.co.uk/St-Columb-Major-Hotels-Retallack-Resort.h4537229.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) > > [Sand Bay Holiday Village](https://www.expedia.co.uk/Weston-Super-Mare-Hotels-Sand-Bay-Holiday-Village.h11443695.Hotel-Information) > > [St Michael's Resort](https://www.expedia.co.uk/Falmouth-Hotels-St-Michaels-Resort.h2951426.Hotel-Information) > > [Crowne Plaza Stratford Upon Avon by IHG](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Crowne-Plaza-Stratford-Upon-Avon.h11307.Hotel-Information) > > [Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hilton-London-Gatwick-Airport.h20753.Hotel-Information) > > [Norbreck Castle Hotel](https://www.expedia.co.uk/Blackpool-Hotels-Norbreck-Castle-Hotel.h6377.Hotel-Information) > > [Eastwell Manor, Champneys Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Eastwell-Manor.h905662.Hotel-Information) > > [Camelot Castle Hotel](https://www.expedia.co.uk/Tintagel-Hotels-Camelot-Castle-Hotel.h8083111.Hotel-Information) > > [Hollins Hall Hotel, Golf & Country Club](https://www.expedia.co.uk/Shipley-Hotels-Hollins-Hall-Hotel.h63744.Hotel-Information) > > [Chesford Grange Hotel](https://www.expedia.co.uk/Kenilworth-Hotels-Chesford-Grange.h920291.Hotel-Information) > > [Grand Burstin Hotel Folkestone](https://www.expedia.co.uk/Folkestone-Hotels-Grand-Burstin-Hotel-Folkestone.h1201483.Hotel-Information) > > [The Mill Hotel & Spa](https://www.expedia.co.uk/Chester-Hotels-The-Mill-Hotel-Spa.h1695656.Hotel-Information) > > [Village Hotel Manchester Ashton](https://www.expedia.co.uk/Ashton-Under-Lyne-Hotels-Village-Hotel-Manchester-Ashton.h1848975.Hotel-Information) > > [The Winchester Hotel & Spa](https://www.expedia.co.uk/Winchester-Hotels-The-Winchester-Hotel-Spa.h26080.Hotel-Information) > > [Hilton at St George's Park, Burton Upon Trent](https://www.expedia.co.uk/Burton-On-Trent-Hotels-Hilton-At-St-Georges-Park.h5094740.Hotel-Information) > > [Radisson Blu Hotel Manchester, Airport](https://www.expedia.co.uk/Manchester-Hotels-Radisson-Blu-Hotel-Manchester.h120016.Hotel-Information) > > [The Spa Hotel](https://www.expedia.co.uk/Royal-Tunbridge-Wells-Hotels-The-Spa-Hotel.h8849.Hotel-Information) > > [Hythe Imperial Hotel Spa & Golf](https://www.expedia.co.uk/Hythe-Hotels-Hythe-Imperial-Hotel-Spa-Golf.h9108.Hotel-Information) > > [The Rutland Arms Hotel, Bakewell, Derbyshire](https://www.expedia.co.uk/Bakewell-Hotels-The-Rutland-Arms-Hotel.h792056.Hotel-Information) > > [Harbour Beach Club & Hotel](https://www.expedia.co.uk/Salcombe-Hotels-Harbour-Beach-Club-Hotel-Spa.h2261933.Hotel-Information) > > [Fistral Beach Hotel and Spa - Adults Only](https://www.expedia.co.uk/Newquay-Hotels-Fistral-Beach-Hotel-And-Spa-Adults-Only.h1895493.Hotel-Information) > > [Worcester Whitehouse](https://www.expedia.co.uk/Worcester-Hotels-Worcester-Whitehouse.h18498.Hotel-Information) > > [Cotswolds Hotel & Spa](https://www.expedia.co.uk/Chipping-Norton-Hotels-Cotswolds-Hotel-Spa.h13106835.Hotel-Information)