Compare and book 4 Star hotels in Egerton, Malpas

"On arrival I enquired about room service,the lady on reception informed me that it has been cancelled for tonight and the restaurant was fully booked and hopefully I could get a meal in the lounge bar if they could fit me in or alternatively order a kebab to be delivered to the hotel. I then asked the question about the above, which the receptionist replied we’re mainly a golf destination. There’s only three people staying outside the main Golf group and you’re one of them so our main business is golfers. My point to her was why couldn’t the hotel of let the people know especially with them just being three of them me one of them by email or phone call to say that the Restaurant was fully booked. The room services have been cancelled and you might be able to get a meal in the lounge as I would’ve eaten somewhere else before I arrived at the hotel if I knew how busy it was. I did manage to order in the lounge a couple of minutes before a member of staff came in and said no more orders to be taken the head chefs says,I’ve got in there by literally a couple of minutes the food took a while to arrive and half of it was cold on arrival, which I didn’t bring it up and eat it anyway because of the time it was and I was hungry by that time. "

"I turned up to be told they had overbooked and had no room for me. I asked why no one had told me but got told there was no contact details on the booking (a lie). The staff member at the front desk simply did not care. They then told me they had a room available only for an extra £200. I was shocked and appalled at the attitude. I had driven 3 hours and told them this and got no more than a shrug in return. Appalling and will never stay here in the future."

"Excellent stay, and reception staff were fantastic when I requested to upgrade my room."

"The gym and pool were good but busy. It's a walk out of town, maybe 20 mins walk to the train station. Very nice staff, bar staff were particularly friendly and welcoming. Had a minor cleanliness issue with my room. They didn't correct it and didn't offer any recompense for it. Not my hair on the chair!"

"Nice hotel, would stay again. Good helpful staff."

"Hotel currently going through refurbishment in different areas. Got an excellent deal with B&B so needed hotel for Sat night in area so grabbed. Stated a Club room which was small but cozy. New refurbed but can see has been done cheaply. Existing damaged ensuite door, old bath with new panels just fitted.. if your gonna refurb, do it properly as looks poor. Pool OK but tub was like a washing machine, needed some de-foamer.. Breakfast was OK, box standard. 1 issue we had was disrespect of neighbouring rooms blasting TV in their rooms, finally had to complain to reception after midnight as was a joke. Would I return, yeah at a cheap deal."

"Hotel is lovely and clean. The staff are very friendly. The only problem is you have to pay for the gym and Paul separately. I think it was £20 for two hours."

"We had a late arrival 1am after our flight in to Liverpool. Two guys on reception with the warmest welcome you could wish for. The room was small but ok. It had a sofa bed in it that the hotel had made ready even though I rang to say we only need the double bed not the sofa too. This took up so much of the space it was cramped even for just two people how you would expect more people to be comfortable is beyond the imagination. Breakfast staff were pleasant though the breakfast wasn’t up to much. Hard rubber eggs well done bacon cold mushrooms. The lady on reception when we checked out was very pleasant. "

"Great location Very helpful staff Good breakfast BUT no parking. Drivers beware"