Minimal effort on the part of local staff to maintain the place, although overall condition was acceptable.
Kitchen had all but one light burned out, despite two requests to have the burned out bulbs replaced, no replacement was done. Mirror in bathroom cracked, numerous loose tiles in stairwell landings (dangerous if not paying attention), and most important, front gate lock to the building had been entirely removed at some point so security was minimal.
Wireless would lock up in the middle of the night, and when it was working, it was just barely usable-- good luck making a Skype call if more than one person was actively using it.
Only one bathroom for an apartment capable of sleeping so many people was also a drag, but that part is clearly stated when booking. The tiny water heater (apparently typical of Spanish homes) capable of only one person's worth of hot water was quite a (disappointing) surprise, though.
That said, apartment was large and spacious and quite comfortable, excellent location above Puerta del Sol, excellent noise insulation, and that made up for a lot.
I traveled alone to Madrid for the first time and stayed 4 nights. You are literally in the heart of puerta del sol without the noise. I was on the 3rd floor and faced away from the square so the only noises I heard were from neighbors going in and out. The A/C worked perfectly considering it was end of October and still quite warm. The metro is right on the plaza as well. The single room was quite large. I highly recommend it, most people were a little older so not to loud at night. Of course Madrid is for late night Paseos so people coming in late hours is to be expected.
I had such a good experience at this hotel, a very pleasant stay. It is very basic; the rooms are small, the breakfast quite meagre and my view was of washing in a courtyard. However it is a bargain, especially when you consider the location. It is very clean and surprisingly quiet. Plus the staff are most helpful, yet not obtrusive at all. If you want to enjoy Madrid and simply want somewhere clean and secure to lay your head at night (or in the wee hours of the morning) This hotel would be your perfect choice.
Was very happy with my stay at Hostal El Pilar - it is very close to the Sol metro station and is within walking distance of all the main attractions in Madrid. It was a great place to base myself for my short stay in Madrid and I was very happy with the hotel. The staff don't speak much English but were pleasant, and the wifi sometimes didn't work very well, but the room was cleaned every day and the hotel is very secure. Would definitely recommend and would stay again!
El Pilar Hostal is conveniently located right in the historical and cultural center of Madrid , by the famous Puerta del …More
We stayed in room 608 which had a good sized balcony. I was initially disappointed on arrival as we paid for a superior room with a terrace and I had expected a terrace like the one in the photographs with a full length lounger and instead received a smaller balcony with two wooden chairs. Once I got over that though I really enjoyed our balcony. The room itself was good sized and comfortable. The en-suite was a good size and had bathrobes which is unusual for a 3* hotel. The hotel was in an excellent location. Step out of the subway and straight into the hotel. It was extremely close to the Plaza Mayor and there was a fabulous bakery across the road and we would highly recommend the Museo de Jamon in the next street for breakfast €6.50 for both of us! We didn't try the food in the hotel and we weren't bothered by noise at all. Good wifi coverage too and pleasant check in.
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