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Indoor pool, seasonal outdoor pool, lifeguards on site
Indoor pool, seasonal outdoor pool, lifeguards on site
Indoor pool, seasonal outdoor pool, lifeguards on site
Minibar, in-room safe, desk, laptop workspace

Guest reviews

4.6/5 Wonderful
279 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Gym
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitiser provided

Map

Explore the area

Popular LocationPlaza Mayor3 min walk
Popular LocationPuerta del Sol4 min walk
Popular LocationGran Via Street9 min walk
AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)31 min drive

Choose dates to view prices

  • Standard Room

    4.2/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsStandard Room
  • Superior Room

    4.8/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Single Beds
    More detailsSuperior Room
  • Superior Room (Plaza Mayor)

    4.7/5 guest room rating

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Single Beds
    More detailsSuperior Room (Plaza Mayor)
  • Family Room (Superior)

    4/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 1 Queen Bed OR 1 King Bed
    More detailsFamily Room (Superior)
  • Suite

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite
  • Premium Room (Plaza Mayor)

    Room amenities

    • 248 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 1 King Bed
    More detailsPremium Room (Plaza Mayor)
  • Loft

    Room amenities

    • 366 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsLoft
  • Suite (Plaza Mayor)

    Room amenities

    • 484 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsSuite (Plaza Mayor)

About this area

Madrid

Located in Madrid, Pestana Plaza Mayor Madrid is in the city centre. Museo Nacional Centro de Arte Reina Sofia and Thyssen-Bornemisza National Museum are cultural highlights, and some of the area's notable landmarks include Plaza Mayor and Royal Palace of Madrid. Enjoy an event or a match at Santiago Bernabeu Stadium, and consider making time for Madrid Zoo Aquarium—a top attraction that's not to be missed. Our guests love the hotel's central location.

Visit our Madrid travel guide
Map
Popular Location

What's nearby

  • Plaza Mayor - 3 min walk
  • Puerta del Sol - 4 min walk
  • Gran Via Street - 9 min walk
  • Royal Palace of Madrid - 11 min walk
  • Lope de Vega Theatre - 12 min walk

Getting around

  • Madrid Principe Pio Station - 3 min drive
  • Tirso de Molina Station - 5 min walk
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 31 min drive

Restaurants

  • Cafe de la Plaza — 1 min walk
  • Bar — 1 min walk
  • Cerveceria La Campana - 1 min walk
  • La Ideal - 1 min walk
  • Los Galayos - 1 min walk

About this property

Pestana Plaza Mayor Madrid

4-star Madrid hotel in Centro, walk to Plaza Mayor
Along with a full-service spa, this smoke-free hotel has an indoor pool and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a sauna are on-site. All 87 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, Smart TVs come with satellite channels, and guests will also appreciate thoughtful touches such as espresso makers and bathrobes.
Pestana Plaza Mayor Madrid offers 87 forms of accommodation with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathrobes, designer toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is provided on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.
Spa Pestana Plaza Mayor Madrid has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Electric car charging station
  • Parking height restrictions apply

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends: EUR 24 for adults and EUR 15 for children
  • 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Lifeguards on site
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room

Outdoors

  • Lifeguards on site
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Braille signage
  • In-room accessibility
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Couples dining
  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Climate control (heating)
  • Linens

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 49-inch smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Desk
  • Free newspapers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed from 29 July 2020 to 07 August 2020 (dates subject to change):
  • One of the swimming pools
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 24 for adults and EUR 15 for children (approximately)
  • Nearby parking fee: EUR 32.50 per day (open 24 hours)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 11:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 14 years old are not allowed in the spa

Property is also known as

Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at Pestana Plaza Mayor Madrid and receive a full refund?
Yes, Pestana Plaza Mayor Madrid offers free cancellation on select room rates, because flexibility matters! Please refer to Pestana Plaza Mayor Madrid cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 11:00 AM to 9:00 PM.
Is this property pet-friendly?
No, only service animals are welcome at the property.
What time is check-in at this property?
Check-in is from 3:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Pestana Plaza Mayor Madrid located?
Located in Centro, this spa hotel is within a 15-minute walk of Plaza Mayor, Royal Palace of Madrid and Thyssen-Bornemisza National Museum. Museo Nacional Centro de Arte Reina Sofia and Prado Museum are also within 1 mi (2 km). Tirso de Molina Station is only a 5-minute walk and Sol Station is 5 minutes.

Guest reviews

Overall score and ratings for Pestana Plaza Mayor Madrid

4.6
Wonderful
5 - Excellent
213
4 - Good
46
3 - Okay
12
2 - Mediocre
3
1 - Poor
5
4.8
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel in an excellent location. Very Covid safe, facilities were good and breakfast was delicious.

Stayed 2 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2020

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Worst experience with everything. Do not book with Expedia either

Stayed 2 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020