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Mandarin Oriental Ritz, Madrid

Photo gallery for Mandarin Oriental Ritz, Madrid

Featured image
Indoor pool
Terrace/patio
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Overview of Mandarin Oriental Ritz, Madrid

Mandarin Oriental Ritz, Madrid

5 out of 5

4.9/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Plaza de la Lealtad 5, Madrid, Madrid, 28014

Explore the area

  • Popular LocationGran Via Street8 min walk
  • Popular LocationPuerta del Sol10 min walk
  • Popular LocationPlaza Mayor18 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)15 min drive

Choose dates to view prices

About this area

Madrid

Mandarin Oriental Ritz, Madrid is located in Retiro, a neighbourhood in Madrid, and is in the city centre and near a metro station. Royal Botanical Garden and El Retiro Park reflect the area's natural beauty and area attractions include Madrid Zoo Aquarium and Madrid Amusement Park. Looking to enjoy an event or a game while in town? See what's happening at WiZink Center or Vicente Calderon Stadium. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Banco de Espana Station is 6 minutes on foot and Anton Martin Station is 10 minutes.

What's nearby

  • Paseo del Prado - 1 min walk
  • Thyssen-Bornemisza National Museum - 3 min walk
  • Gran Via Street - 8 min walk
  • Puerta del Sol - 10 min walk
  • Plaza Mayor - 18 min walk

Getting around

  • Banco de Espana Station - 6 min walk
  • Madrid Recoletos Station - 11 min walk
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 15 min drive

Restaurants

  • The Ritz Bar — 1 min walk
  • Champagne Bar — 1 min walk
  • Asia Gallery - 3 min walk
  • La Rotonda - 3 min walk
  • East 47 - 4 min walk

About this property

Mandarin Oriental Ritz, Madrid

Luxury Madrid hotel in Retiro with 2 restaurants
This hotel features 2 restaurants, an indoor pool and 2 bars/lounges. Valet parking is free. Additionally, a health club, a coffee shop/café and a snack bar/deli are on-site. All 153 soundproofed rooms feature iPod docks and 24-hour room service. Guests will also find minibars, espresso makers and pillow menu.
Mandarin Oriental Ritz, Madrid offers 153 forms of accommodation with iPod docking stations and a safe. This individually decorated and furnished accommodation includes desks. A pillow menu is available. Business-friendly amenities include complimentary newspapers and telephones. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.
Recreational amenities at the hotel include an indoor pool and a health club.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials and manicures and pedicures.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Wired Internet (surcharge)
  • Available in some public areas: WiFi (EUR 5 per 24-hour period)

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 45 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool
  • Spa services

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Meeting rooms 3

Outdoors

  • Garden
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Renovated entire property – December 2020

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Dogs welcome
Up to 11 lbs/5 kg
Pets cannot be left unattended
Food and water bowls and pet-sitting services are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 132.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: EUR 45 per person (approximately)
  • Fee for in-room wireless Internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5 per 24-hour period (rates may vary)
  • Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 132.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Hotel Ritz Belmond
Hotel Ritz Belmond Madrid
Ritz Belmond
Ritz Belmond Madrid
Hotel Ritz
Ritz Madrid
Hotel Ritz Madrid
Hotel Ritz
Mandarin Oriental Ritz Madrid
Mandarin Oriental Ritz, Madrid Hotel
Mandarin Oriental Ritz, Madrid Madrid
Mandarin Oriental Ritz, Madrid Hotel Madrid

Frequently asked questions

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 7 out of 8 reviews
5 - Excellent 88%
Rating 4 - Good. 1 out of 8 reviews
4 - Good 13%
Rating 3 - Okay. 0 out of 8 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 8 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 8 reviews
1 - Terrible 0%

5.0/5

Cleanliness

5.0/5

Staff & service

4.5/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies and gentlemen from MO were extremely accommodating. It’s my opinion the best Hotel in Madrid by far. Congrats on the renovations and I hope to stay there again soon.
Stayed 3 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate and most all the wonderful service
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning design amazing service the BEST in Madrid
The new renovated Mandarin Oriental Ritz is defiantly one of the chain's most beautiful properties in the world. The rooms are spacious and well equipped, you feel the thinking behind every detail. The service is great, they all do everything to make you feel special. We got a room upgrade for our anniversary. The garden's restaurant is fabulous highly recommended. The pool is beautiful designed and all is new and shiny. Don't hesitate!
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo lindo, renovado.
Stayed 4 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é muito bonito, os quartos são confortáveis, a cama é excelente, a localização é imbatível e a comida é realmente deliciosa! O bar Pictura, que fica no hotel, tem musica ao vivo e é um dos mais bonitos de Madrid.
Stayed 1 night in Sep 2021