Went three for a surprise birthday present for my mum. Hotel was one of the nicest I have ever seen. Staff very nice, room great,. I mentioned that it was my mum's birthday when we checked in and the following day we had the lovely surprise of a small birthday cake waiting for my mum in the room. It was delicious!
A great place!
All good, only 1 thing but this I think was just us being unlucky.
Water repairs had to be made on our last night between 12.30-5.30 am, we were being collected for the airport at 5.15 therefore it wasn't very convenient for us as we had to use the lobby for the toilet and I wasn't able to have a shower.
Central position right above Grand Central Station couldn't be better
Hatty who checked us in was superb went out of her way to help us explaing all.
Concierges were very knowledgeable and booked our trips and restaurants with no fuss.
All in all a terrific five nights and going back next year.
John and Debbie Riley England
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