The Towers at Lotte New York Palace

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Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The Towers at Lotte New York Palace

The Towers at Lotte New York Palace

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing
Map
455 Madison Avenue, New York, NY, 10022

Explore the area

  • Popular LocationCentral Park10 min walk
  • Popular LocationTimes Square11 min walk
  • Popular LocationBroadway14 min walk
  • AirportNew York, NY (LGA-LaGuardia)32 min drive

Choose dates to view prices

About this area

New York

The Towers at Lotte New York Palace is located in Manhattan, a neighbourhood in New York, and is in the entertainment district and near a metro station. The area's natural beauty can be seen at Central Park and Bryant Park, while American Dream and Bronx Zoo are popular area attractions. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Yankee Stadium. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Rockefeller Center - 5 min walk
  • Museum of Modern Art - 7 min walk
  • Central Park - 10 min walk
  • Times Square - 11 min walk
  • Broadway - 14 min walk

Getting around

  • 51 St. Station - 6 min walk
  • Grand Central - 42 St. Station - 11 min walk
  • LaGuardia Airport (LGA) - 32 min drive

Restaurants

  • Isadora's Cafe - 2 min walk
  • FIG & OLIVE - 3 min walk
  • La Grenouille - 3 min walk
  • Empellón - 3 min walk
  • Hatsuhana - 3 min walk

About this property

The Towers at Lotte New York Palace

Family-friendly New York hotel in Manhattan, walk to Rockefeller Center
Along with a restaurant, this smoke-free hotel has a health club and a bar/lounge. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a coffee shop/cafe, spa services and a business centre.
The Towers at Lotte New York Palace offers 176 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch Plasma televisions come with premium cable channels, video game consoles and pay-per-view films. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. Microwaves, in-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 65 per day)
  • Free local area shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee weekends 6:30 AM–noon: USD 16-26 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Pomme Palais
  • Villard Restuarant
  • Gold Room

Things to do

  • Health club
  • Shopping
  • Spa services

Family friendly

  • DVD player
  • Free area shuttle
  • In-room childcare (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch plasma TV
  • TV channels
  • DVD player
  • iPod dock
  • Films for purchase
  • Premium channels
  • Video game console

Food and drink

  • Dishwasher
  • Microwave (on request)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 2 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs/11 kg

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per stay.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Breakfast fee: between USD 16 and USD 26 per person (approximately)
  • Self-parking fee: USD 65 per day
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 322 out of 439 reviews
5 - Excellent 73%
Rating 4 - Good. 72 out of 439 reviews
4 - Good 16%
Rating 3 - Okay. 28 out of 439 reviews
3 - Okay 6%
Rating 2 - Poor. 10 out of 439 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 439 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

3.7/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location and it very nice. We stayed in a tower room and it was very spacious, had great linens, slippers and robes. The gym has very nice equipment. The only things I would say they could improve would be the staff at the towers check-in, not very welcoming, and the bathroom had a dated tub/shower. We definitely would stay here again, and will!
Stayed 4 nights in May 2022

4/5 Good

Stayed 4 nights in Apr 2022

1/5 Terrible

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don’t stay at this hotel
I had great expectations for this hotel but was consistently let down. Broken beds, broken phones, overfilling, refusing to provide receipts, rude managers at night/morning… extremely awful. Please don’t stay here.
Stayed 1 night in Apr 2022

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away from this place !
Absolutely the worst hotel I have ever stayed.
Stayed 1 night in Apr 2022

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick a different hotel
I called the head of time to ask if I could check into the room early. I was told yes. I had to wait in the lobby for over four hours before my room was ready. After checking in, my room was in such poor condition I had to be moved.
Stayed 2 nights in Apr 2022