"Very nice comfortable hotel & very friendly staff"
The hotel is very close to the Hoan Kiem Lake and in the old town of Hanoi. The staff is very friendly, pleasant and helpful. Toni, who is very nice, recommended and arranged our day trip to Hoa Lu and Tam Coc (Halong Bay land tour) and we enjoyed the day very much. The room is clean, comfortable and nice with all the amenities and free wi-fi. There is no elevator but the staff carried our luggage to our room. Buffet breakfast is included in the room rate and the food is very good. Toni arranged for our transportation to the airport. We could not have asked for more at this very affordable rate. We enjoyed very much our stay there and we definitely recommend this hotel.
We had a good room rate via expedia. The hotel is close enough to some tourist attractions (within walking distance) but yet quiet enough for a good rest at the end of a day. The staff were great n hotel was great to stay in. There is even a 15% on all food and beverages at the hotel restaurants for in house guests. Great initiative. :)
We stayed at the hotel on 13 Dec for 1 night before going for the halong bay and sapa tour from 14 Dec to 18 Dec. We arrived at the hotel early in the morning at about 7am on 18 dec. As it was early our rooms were not ready for check in. Miss Tracy the front desk manager was so kind to arrange for us to check in early at their sister hotel Silk Queen nearby. She hired a taxis to bring us over to Silk Queen a new hotel which is equally comfortable. We were checked in to two big rooms with fantastic view. She also called and subsequently emailed to ensure that we are comfortable.
Tracey really go all the way to make hotel guests comfortable. Would like to thank her and hanoi pearl for the wonderful stay at hanoi. The service really exceeded our expectation.
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