Title: The West Hotel & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The West Hotel & Spa Rejuvenate your senses with a relaxing sports massage or unwind over breakfast. Let the hotel's attentive team make your stay seamless. ## Photo gallery for The West Hotel & Spa ![Reception - The West Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/baa0125f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Room, 1 King Bed, City View | Terrace/patio - The West Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/b6701ddb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout curtains - The West Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/ec9c0e9d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily buffet breakfast - The West Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/944cc749.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - The West Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/8e76f1ce.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled near Hoan Kiem Lake, The West Hotel & Spa offers a tranquil retreat with a free breakfast buffet and sports massage at the onsite spa. Unwind with in-room WiFi, dine at the restaurant, and take advantage of luggage storage, concierge services, dry cleaning/laundry services - all made possible by the helpful staff that previous guests rave about. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Free Wi-Fi - Restaurant - Laundry room ## Room options ### Check availability for these dates Tonight [Jan 11 - Jan 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=83508255&PinnedHotelID=83508255&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=83508255&PinnedHotelID=83508255&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 12 - Jan 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=83508255&PinnedHotelID=83508255&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=83508255&PinnedHotelID=83508255&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=83508255&PinnedHotelID=83508255&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=83508255&PinnedHotelID=83508255&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=83508255&PinnedHotelID=83508255&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=83508255&PinnedHotelID=83508255&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Deluxe Room ![Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/e49fbced.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.6 Exceptional 5 reviews ### Highlights Soundproofed Fireplace Air conditioning Heating Smart TV Blackout curtains Fan Designer toiletries - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Room, 1 Bedroom, City View ![Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/7ca1dbf8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Bedroom, City View 8.8 Excellent 6 reviews ### Highlights Soundproofed Fireplace Air conditioning Heating Smart TV Blackout curtains Separate bedroom Fan - 269 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Twin Room ![Deluxe Twin Room | Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/9339b3a6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room 8.0 Very good 3 reviews ### Highlights Soundproofed Fireplace Air conditioning Heating Smart TV Blackout curtains Separate bedroom Fan - 291 sq ft - 1 bedroom - Sleeps 2 - 2 Large Single Beds ### View all photos for Junior Room, 1 King Bed, City View ![Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/8eb62611.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, 1 King Bed, City View 8.6 Excellent 4 reviews ### Highlights Soundproofed Fireplace Air conditioning Heating Smart TV Blackout curtains Separate bedroom Fan - 323 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Executive Room ![Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/1210fecb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room 8.0 Very good 2 reviews ### Highlights Soundproofed Fireplace Air conditioning Heating Smart TV Blackout curtains Separate bedroom Fan - 388 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Large Single Bed and 1 Queen Bed ### View all photos for Family Room ![Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/1210fecb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room 9.0 Wonderful 2 reviews ### Highlights Soundproofed Fireplace Air conditioning Heating Smart TV Blackout curtains Fan Designer toiletries - 409 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Superior Double Room ![Minibar, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/f88b2707.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Fireplace Air conditioning Heating Smart TV Blackout curtains Fan Designer toiletries - 248 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Lobby sitting area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4630000/4626900/4626837/737723c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Hanoi Club Hotel & Residences Tay Ho - Pool - Spa - Kids’ pool - Parking included 8.6 Excellent 570 reviews £126 includes taxes & fees 24 Jan - 25 Jan [](https://www.expedia.co.uk/Hanoi-Hotels-The-Hanoi-Club-Hotel-Residences.h4626837.Hotel-Information?chkin=2026-1-24&chkout=2026-1-25&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=4cf884a7-bd6c-4730-8a9d-843ae6632b70&top_cur=GBP) Ad ![2 restaurants, breakfast served](https://images.trvl-media.com/lodging/1000000/210000/201300/201227/29ab8376.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Melia Hanoi Hoan Kiem - Pool - Hot tub - Spa - Free Wi-Fi 9.2 Wonderful 1,006 reviews £103 includes taxes & fees 17 Jan - 18 Jan [](https://www.expedia.co.uk/Hanoi-Hotels-Melia-Hanoi.h201227.Hotel-Information?chkin=2026-1-17&chkout=2026-1-18&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=4cf884a7-bd6c-4730-8a9d-843ae6632b70&top_cur=GBP) Ad ![3 bars/lounges, poolside bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/49300/49234/0d8b2ab3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sofitel Legend Metropole Hanoi Hoan Kiem - Pool - Hot tub - Spa - Free Wi-Fi 9.8 Exceptional 1,000 reviews £279 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hanoi-Hotels-Sofitel-Legend-Metropole-Hanoi.h49234.Hotel-Information?chkin=2026-2-6&chkout=2026-2-7&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=4cf884a7-bd6c-4730-8a9d-843ae6632b70&top_cur=GBP) Ad ![Front of property](https://images.trvl-media.com/lodging/123000000/122850000/122847900/122847837/38c2caec.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ba Dinh Le rêveur Homestay Ba Dinh - Parking included - Free Wi-Fi - Laundry room - Housekeeping £9 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hanoi-Hotels-Ba-Dinh-Le-Reveur-Homestay.h122847837.Hotel-Information?chkin=2026-1-12&chkout=2026-1-13&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=4cf884a7-bd6c-4730-8a9d-843ae6632b70&top_cur=GBP) Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/1000000/996600/996505/58e89c7a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Hanoi Hotel Tay Ho - Pool - Spa - Kids’ pool - Parking included 8.8 Excellent 429 reviews £104 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hanoi-Hotels-Sheraton-Hanoi-Hotel.h996505.Hotel-Information?chkin=2026-1-31&chkout=2026-2-1&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=4cf884a7-bd6c-4730-8a9d-843ae6632b70&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-The-West-Hotel-Spa.h83508255.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-The-West-Hotel-Spa.h83508255.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03369%2C105.85101&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HMe3F4zU98tUK_33eGDnD0ryU68=) 23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000 #### What's nearby - Hanoi Old Town Night Market \- 1 min walk \- 0.0 miles - Hoan Kiem Lake \- 2 min walk \- 0.1 miles - Thang Long Water Puppet Theatre \- 3 min walk \- 0.2 miles - Dong Xuan Market \- 7 min walk \- 0.4 miles - St. Joseph's Cathedral of Hanoi \- 8 min walk \- 0.5 miles #### Getting around - Hanoi Long Bien Station - 6 min drive - Hanoi (HAN-Noi Bai Intl.) - 40 min drive #### Restaurants - ‪Bancông Cafe & Restaurant - ‬3 min walk - ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk - ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk - ‪Bami Bread (Bánh Mì Bami) - ‬1 min walk - ‪Trứng Đánh Kem Hàng Đào - ‬1 min walk ## About this property ### The West Hotel & Spa Upscale hotel near Hoan Kiem Lake Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests. Other perks include: - Airport pick-up service (surcharge), a lift and luggage storage - Tour/ticket information, a 24-hour front desk and concierge services - Smoke-free property and a front desk safe - Guest reviews say great things about the helpful staff Room features All guest rooms at The West Hotel & Spa offer comforts, such as fireplaces and laptop-friendly workspaces, as well as amenities, such as free WiFi and desk chairs. Extra amenities include: - Heating and fans - Designer toiletries, showers and hairdryers - 32-inch Smart TVs with digital channels - Wardrobes/cupboards, coffee/tea makers and daily housekeeping ## Similar properties ![King Room with Balcony | Minibar, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/96000000/95940000/95937500/95937424/126d3852.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Liliane Hotel and Travel Old Quarter - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 9.4 Exceptional 123 reviews £89 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=95937424&PinnedHotelID=95937424&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/94000000/93200000/93194000/93193905/04a1eeaa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Cosy Inn Hanoi Hotel Old Quarter - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 94 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=93193905&PinnedHotelID=93193905&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/3000000/2540000/2538700/2538686/73cde555.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Morning Hotel Old Quarter - Free Wi-Fi - Restaurant - Air-conditioning - Laundry room 8.8 Excellent 510 reviews £28 includes taxes & fees 10 Feb - 11 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=2538686&PinnedHotelID=2538686&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/22000000/21810000/21809200/21809178/676751c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden Rooster Hotel Old Quarter - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.4 Exceptional 244 reviews £23 includes taxes & fees 24 Jan - 25 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=21809178&PinnedHotelID=21809178&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8990000/8987600/8987573/95a87421.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Harmonia Hotel & Spa Old Quarter - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.2 Wonderful 96 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=8987573&PinnedHotelID=8987573&HadPinnedHotel=true®ionId=-1&adults=2) ![Dining](https://images.trvl-media.com/lodging/14000000/13480000/13479600/13479517/8919633f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden Moon Suite Hotel Old Quarter - Breakfast included - Spa - Free Wi-Fi - Restaurant 9.2 Wonderful 179 reviews £29 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=13479517&PinnedHotelID=13479517&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Room | Premium bedding, pillow-top beds, desk, laptop workspace](https://images.trvl-media.com/lodging/84000000/83250000/83243100/83243019/ac9a83cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Delica Hotel Old Quarter - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.2 Wonderful 215 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=83243019&PinnedHotelID=83243019&HadPinnedHotel=true®ionId=-1&adults=2) ![Extra Large Family Suite | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/110000000/110000000/109990300/109990218/e3ae055f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Plaza Suite Hotel & Spa Old Quarter - Breakfast included - Spa - Free Wi-Fi - Air-conditioning 9.6 Exceptional 54 reviews £33 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=109990218&PinnedHotelID=109990218&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/6000000/5900000/5891100/5891046/041eedb8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden Art Hotel Old Quarter - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.4 Exceptional 666 reviews £41 includes taxes & fees 17 Jan - 18 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=5891046&PinnedHotelID=5891046&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast meal](https://images.trvl-media.com/lodging/104000000/103990000/103989900/103989889/3d4a9d82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eliana Premio Hanoi Hotel Old Quarter - Spa - Free Wi-Fi - Restaurant - Air-conditioning 9.8 Exceptional 94 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=103989889&PinnedHotelID=103989889&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - 24-hour airport pick-up shuttle on request for a surcharge ### Food and drink - Free buffet breakfast available daily 6:30 AM to 9:30 AM - A restaurant - Free daily manager's reception ### Things to do - Full-service spa ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Full-service spa - Hot stone massages - Spa open daily - Sports massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Hardwood flooring in public areas - Lift (120 centimetre wide door) ### More - 1 building - 9 floors - Built in 2022 - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Designer toiletries - Hair dryer - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch smart TV with digital channels ### Food and drink - Coffee/tea maker - Free bottled water - Minibar ### More - Access via exterior corridors - Air conditioning - Desk - Desk chair - Electrical adapters - Fan - Fireplace - Heating - Iron/ironing board on request - Laptop workspace - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children may not be eligible for complimentary breakfast Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector and a security system ### We should mention Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as The West Hotel & Spa Hotel The West Hotel & Spa Hanoi The West Hotel & Spa Hotel Hanoi ## Frequently asked questions ### Is The West Hotel & Spa pet-friendly? ### How much is parking at The West Hotel & Spa? ### What time is check-in at The West Hotel & Spa? ### What time is check-out at The West Hotel & Spa? ### Does The West Hotel & Spa provide a shuttle to the airport? ### Where is The West Hotel & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The West Hotel & Spa Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Amenities ### 9.4 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 117 8 - Good 48 6 - Okay 7 4 - Poor 9 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Chelsie 2 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is the hotel in old quarter. So we enjoys walking around to explore the good foods, and city. I recommend this hotel. ##### Chelsie Stayed 1 night in Dec 2025 ### 10/10 Excellent #### tam 21 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient location. Walkable to Ho Hoang Kiem, restaurants and shopping areas. Night market is right outside the hotel on the weekend. ##### tam Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Mercedes 29 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Spotless and spacious room, friendly and helpful staff. Location was amazing in the middle of night market as you step off the lobby, yet rooms are quiet. Footsteps from restaurants and shops. The breakfast was wonderful with many varied options and plentiful. Lovely place to stay. ![](https://a.travel-assets.com/ugc/hotel-reviews/126ad213-e3c8-4ed9-a03f-1d2c5a448fb7-1766970526612.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mercedes Stayed 1 night in Dec 2025 ### 8/10 Good #### Allan 29 Dec 2025 Liked: Cleanliness, property conditions & facilities Ok. Good breakfast. Close to markets. Noisy ##### Allan Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### David 20 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely Breakfast , comfy Bed , Friendly staff ##### David Stayed 7 nights in Sep 2025 ### 8/10 Good #### Heather 29 Sept 2025 Liked: Staff & service #### The location=excellent and the staff= exceptional Great options for the breakfast ##### Heather Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Hong 9 Nov 2025 Liked: Property conditions & facilities Staff is nice ##### Hong Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Daniel 12 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location in Hanoi Old Quarter. Staff very helpful and breakfast was excellent. Great value for money. ##### Daniel Stayed 2 nights in Sep 2025 ### 8/10 Good #### CORY GLEN 17 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were very friendly, helpful, and prompt. Rooms were clean and comfortable. Weekend night markets are right on your front step! Would stay again! ##### CORY GLEN Stayed 3 nights in Oct 2025 ### 8/10 Good #### Hong 15 Nov 2025 Liked: Cleanliness, staff & service Thank you to all staffs ##### Hong Stayed 1 night in Nov 2025 ### 10/10 Excellent #### CAROL 7 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff were very polite and helpful. Our room was clean and comfortable with a good size tv. Highly recommend. ##### CAROL Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Franklin 10 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was good, especially the pho! Room was clean and AC was nice and cold. The staff members were so friendly and helpful! Really appreciated Leo’s assistance at check-in and throughout our stay! ##### Franklin Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Roger 7 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay , helpful ##### Roger Stayed 2 nights in Jul 2025 ### 8/10 Good #### Mary 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, bed was fantastic and staff were amazing. Hotel had everything we needed. Would stay here again. ##### Mary Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Tae 10 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location in old quarter! ( in front of hotel is where the night market occurs on weekends) Breakfast has variety of items and delicious. Staff were very kind and professional and friendly. Speaks English well. Room is spacious and clean. I would like to stay again when I visit Hanoi. ![](https://a.travel-assets.com/ugc/hotel-reviews/e409bdd1-f12a-42b0-b073-03e694bab4d3-1760064329906.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/060da049-b399-43de-af17-d65c8b4513ea-1760064329540.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f4cc9f76-77f6-4e63-9bb9-5094237fb9e7-1760064329912.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8f995265-5648-4c18-b8fb-2bd5e50d6bb8-1760064329861.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tae Stayed 4 nights in Oct 2025 ### 6/10 Okay #### Amy 19 Nov 2025 Liked: Cleanliness Disliked: Amenities The staff was nice. The bathroom was not new, shower was a bit faulty, low water pressure. The lobby is very small. Hotel associated car service arrangement kept getting delayed from original departure time. ##### Amy Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Craig 22 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was amazing, friendly , took an interest in you and made you feel special. A great little hotel run by great people. ##### Craig Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Darla 16 Aug 2025 Liked: Staff & service This hotel is in the hart of all the shoping and food but it is noisy ##### Darla Stayed 2 nights in Aug 2025 ### 8/10 Good #### TAICHI 10 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, friendly staff, clean room ##### TAICHI Stayed 10 nights in Apr 2025 ### 10/10 Excellent #### Barhana 28 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are amazing!!!! Their service is 10 out of 10! ##### Barhana Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Catherine 12 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's very close to the lake, the stores and the restaurants. ##### Catherine Stayed 2 nights in Mar 2025 ### 8/10 Good #### Piotr 17 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities T ##### Piotr Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Clara 27 May 2025 Liked: Staff & service, property conditions & facilities Staff is very friendly. Buffet breakfast good. Location very convenient. ##### Clara Stayed 1 night in May 2025 ### 10/10 Excellent #### Lance 11 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Central spot, double glazed windows kept the busy street noise away ##### Lance Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### oksana 22 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service, close to main attractions ##### oksana Stayed 1 night in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Little Hoi An. A Boutique Hotel & Spa](https://www.expedia.co.uk/Da-Nang-Hotels-Little-Hoi-An-A-Boutique-Hotel-Spa.h5554869.Hotel-Information) > > [Riverside White House Boutique Hotel](https://www.expedia.co.uk/Da-Nang-Hotels-Riverside-White-House-Hotel.h18745270.Hotel-Information) > > [Hilton Da Nang](https://www.expedia.co.uk/Da-Nang-Hotels-Hilton-Da-Nang.h19288251.Hotel-Information) > > [Peninsula Hotel Danang](https://www.expedia.co.uk/Da-Nang-Hotels-Peninsula-Hotel-Danang.h82966581.Hotel-Information) > > [Melia Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Melia-Hanoi.h201227.Hotel-Information) > > [Somerset Grand Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > > [Boutique Hoi An Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Boutique-Hoi-An-Resort.h3844071.Hotel-Information) > > [Hoi An Beach Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Hoi-An-Beach-Resort.h1522088.Hotel-Information) > > [La Siesta Hoi An Resort & Spa](https://www.expedia.co.uk/Da-Nang-Hotels-La-Siesta-Hoi-An-Resort-Spa.h18279351.Hotel-Information) > > [Hôtel des Arts Saigon - MGallery Collection](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Hotel-Des-Arts-Saigon-MGallery-Collection.h11463205.Hotel-Information) > > [Lotte Hotel Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Lotte-Hotel-Hanoi.h8829295.Hotel-Information) > > [Hotel de l'Opera Hanoi - Mgallery](https://www.expedia.co.uk/Hanoi-Hotels-Hotel-De-LOpera-Hanoi-Mgallery.h4011565.Hotel-Information) > > [Mia SaiGon Luxury Boutique Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Mia-SaiGon-Luxury-Boutique-Hotel.h37282059.Hotel-Information) > > [InterContinental Danang Sun Peninsula Resort by IHG](https://www.expedia.co.uk/Da-Nang-Hotels-InterContinental-Danang-Sun-Peninsula-Resort.h4583505.Hotel-Information) > > [Stellar of the Seas](https://www.expedia.co.uk/Hanoi-Hotels-Stellar-Of-The-Seas.h30421154.Hotel-Information) > > [Palm Garden Beach Resort and Spa](https://www.expedia.co.uk/Da-Nang-Hotels-Palm-Garden-Beach-Resort-And-Spa.h1409970.Hotel-Information) > > [Hanoi Daewoo Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Daewoo-Hotel.h69101.Hotel-Information) > > [The Lapis Hotel](https://www.expedia.co.uk/Hanoi-Hotels-The-Lapis-Hotel.h17471570.Hotel-Information) > > [Hotel Majestic Saigon](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Hotel-Majestic-Saigon.h481665.Hotel-Information) > > [La Vela Saigon Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-La-Vela-Hotel.h44328578.Hotel-Information) > > [Melia Danang Beach Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Melia-Danang-Beach-Resort.h8340853.Hotel-Information) > > [Aira Boutique Hanoi Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Aira-Boutique-Hanoi-Hotel-Spa.h2690931.Hotel-Information) > > [Renaissance Danang Hoi An Resort & Spa](https://www.expedia.co.uk/Hoi-An-Hotels-Renaissance-Hoi-An-Resort-Spa.h17891194.Hotel-Information) > > [Au Lac Charner Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Au-Lac-Charner-Hotel.h11849092.Hotel-Information) > > [Victoria Hoi An Beach Resort & Spa](https://www.expedia.co.uk/Da-Nang-Hotels-Victoria-Hoi-An-Beach-Resort-Spa.h1449309.Hotel-Information) > > [Pullman Danang Beach Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Pullman-Danang-Beach-Resort.h3520339.Hotel-Information) > > [InterContinental Hanoi Westlake by IHG](https://www.expedia.co.uk/Hanoi-Hotels-InterContinental-Hanoi-Westlake.h1848828.Hotel-Information) > > [Orchid Classic Cruise](https://www.expedia.co.uk/Hai-Phong-Hotels-Orchid-Halong-Cruise.h15895308.Hotel-Information) > > [Liberty Central Saigon Riverside](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Liberty-Central-Saigon-Riverside.h6456944.Hotel-Information) ---