The Hotel had a Grand Lobby when we arrived, and a warm welcome with a welcome drink.
After a quick check in and the bell boy bring our bags to the room, he had explained the room facilities well, and was fresh and welcoming manner.
Decided to have lunch at the hotel, and the Restaurant Manager was happy and spoke very well English, and understood our dietary requirements and arrange to have something prepared.
Breakfast has a large spread of choice, Egg Station, Pasties, Juices, Fruits etc. Staff in the Restaurant were tentative.
The Location was once again great as it was on the river in Da Nang and view of the Dragon Bridge. Many places to eat locally. Found the area to be more of a business location - not much else to do. Would rather spend the time in Hoi An as its only a 30mins Drive away.
We have just returned from Da Nang and loved our stay at Fusion Maia. The place is really great and the staff are mostly friendly and warm. Spa treatments were not consistent though (some therapists were more friendly and skillful than others) and it is not unlimited as other than the guaranteed 2 spa treatments a day, it is impossible to get slots for additional appointments. This is actually fine if they mention that the package includes 2 spa treatments rather than unlimited. The survey we completed at the spa reception seems to be just a formality as we have indicated only female therapists but were given 2 male therapists for one of the treatments. However, despite some unpleasantness at the spa, our stay was really wonderful. Gus checked on us and when my hubby mentioned the pillow being too soft, he had a more appropriate one sent almost immediately! Ikumi too called to check that we were all good and they remembered anniversary and my birthday!
With the exception of certain things getting lost in translation, I loved my stay at HAGL. They provided speedy service. My room was all the way up on the 19th floor so I had a spectacular view of the bay. The room was also incredibly spacious (easily could've fit a family in that room) and the people were friendly and courteous for all of my special requests. The only exception was, when I requested certain food items for room service, there was some mis-communication with the kitchen that boiled down to a lack of understanding English. I would still gladly stay here on my next trip to Da Nang.
From the get go we had a great experience. I had arranged pick up at the airport which worked no problem. We were met with flowers for my girlfriend and then taken back to the hotel in a nice Mercedes with a quick tour of Da Nang. Upon arrival everything was taken care of for us whilst we were shown to our room.
The room was big and what you see in the pictures is what you get. A comfy sofa, lovely balcony view over the ocean and huge comfy bed. The bathroom was big and spacious.
The food in the hotel was nice however there are plenty of places you can go outside for a nice meal also.
We spent a few days in Hoi An - the hotel arranged buses twice a day to Hoi An and transportation back.
There are two main pools, one over looking the ocean and a lagoon pool in the middle of the complex. Both were well maintained and we enjoyed many a day relaxing there. The ocean was beautiful however at the time of year we went (Oct) the surf was a bit to big to swim.
We had 3 nights and 4 days of relaxation and it was wonderful to wander on the (or swim) beach, or swim in their pool. My wife used the gym and said that it was good. Every morning, we would go to the restaurant for the buffet breakfast (included in the price) and the staff would offer you a hot drink after you walked in. The staff were wonderful and friendly when you first walked in and that never changed. We would stay there for an hour, due to the food and the comfort within the restaurant. The whole experience was beyond what I thought that I would receive.
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