Hanoi Hotel Guide - Luxury Hotels in Hanoi, Vietnam

First things first, there are probably better value hotels in Hanoi, where you will get much better rooms for lower price, but this hotel has history, character and class. Loved it. Stayed in the old wing and it was amazing. Staff were great, the breakfast spread was lovely and it was so nice having the swimming pool. Don't miss out on the complimentary bunker tour.

This is truly a charming hotel. The staff are beautifully presented and really do everything they can to make the stay very pleasant and easy. The rooms are bright and airy and romantic. The pool and gym are great and the food at the various eateries also v good... and for such a good hotel it is very good value. I could really relax in my room because it was so lovely i was happy to stay in. Will stay here from now on...loved it.

All the good things first. The staff were extremely helpful and pleasant. The staff at the front reception were always available with information and advice when needed. The doorman was always welcoming when we wandered in and out of the hotel at all hours and in finding our luggage when we lost our luggage slip. The breakfast staff were always smiling and ready to make us all feel comfortable as soon as we sat down. The hotel facilities were a little dissapointing. Firstly the hotel has rooms without windows. The rooms with windows which we paid extra for overlook what appears to be a factory roof. If i had known this i probably wouldn't have bothered with the window. The water temperature in the shower is either scoulding hot or ice cold. The alarm on the door, which of course is a good idea for the sake of security, goes of unpredictably when we are in the room and just as we close the door. The batteries in the safe went of in two of the rooms during our two day stay and it required staff to eventually come in and take items out of the safe. The rooms are small. There is no outside space, no courtyard orcgarden. There is a very small swimming pool on the top floor which is shut by 10.00pm. The room is a little too small small for two people. I would describe it as series of small characterless boxes.

The hotel made everything so simple. Booked all our extra journeys for us and were very flexible with everything. I'll be back with friends.

Hanoi gem Boutique Hotel is ideally located a couple of minutes walk from Hoan Kiem Lake in the Old Quarter of Hanoi. From the minute we entered Gem Boutique we felt most welcome and looked after as the team there have a great focus on customer service and take their roles very seriously. I would like especially to thank Jenny who was such a help and offered advice on where to go etc and arranged our package tour to Ha long bay and sapa....The breakfast buffet was one of the most delicious during my trip.

The staffs thought of everything and very personal touch. Thoroughly impressed with the service. :))

Great hotel, staff and location! I would highly recommend this hotel. The staff is wonderful, the room was clean and the food was delicious!

The hotel is in a central location in the old quarter. We only stayed for one night but the staff were great throughout our stay.

The Charming hotels are nice places to be. This one is starting to show its age and should be a little better maintained. The staff, as in all the other Charming group hotels, is great. I couldn't stay longer as they didn't have room for me.

Pleasant hotel only for the price u r paying!! Good location. Decent sized rooms. Friendly staff. But prices of tour packages to Halong Bay on the high side. Overall pleasant experience.